i4me Insurance Brokers Reviews

Name: i4me Insurance Brokers
Rating: 4.85

4.9 Rating 9,002 Reviews

99 %

of reviewers recommend i4me Insurance Brokers

Company Reviews

Metrics

Info

4.9

Based on 9,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01603 786881

Email:

household@i4me.co.uk

i4me Insurance Brokers 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good evening, I found the whole process very easy. I'm very busy working from home and found it difficult to keep my telephone appointment as I'm on the phone for most of the day. But the telephone sales people were so understanding and not pushy at all. I found the online application form process really simple and the next day I had a follow up call from the sales team. Just what I needed to confirm my quote. I was that impressed I didn't even bother to go for a comparison quote. Thank you.”

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Posted 4 years ago

“i was dissappointed that having told you i was going to sell my cottage in January I was not allowed to pay monthly. Instead had to pay whole amount then cancel AND then have to pay £45 cancellation charge . Not good customer care. i certainly will not be insureing my other properties with you. Andrew Counsell”

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Posted 4 years ago

Thank you for your recent review and the opportunity to clarify our position. It is common for insurance companies to apply charges when a policy is cancelled (i.e. the property will be sold). When a policy is cancelled, we have to request the funds back from the insurers, we then have to refund this to you, we have to pay transaction fees for this. We then have to issue a cancellation schedule. Regarding cancellation and administration fees these are applied to help produce and maintain a customer’s insurance documentation and transaction costs for payments, telephone costs etc. We have a freephone telephone number that our customers can use to call us and we do not charge customers for postal copies of their documents. Also all of our policies are individually reviewed by a customer advisor at the inception of the policy and at renewal, to check the details and the panel of insurers available to us to make sure the policy is correct for the individual. All of our charges are brought to the customer’s attention at the point of sale, and again if the customer is discussing any changes. They are outlined in writing in our Terms of Business. This transparency allows customers to make an informed decision at the outset based on their likelihood of making any alterations during the year. We aim to deliver very competitive premiums and are transparent with our charges, which we make as simple and clear as possible to customers. Our previous market research has indicated that our cancellation and administration fee is in line with what other companies in the market are charging. Renewals are not mandatory, and we contact our customers in good time with an offer of price for the coming 12 months. This gives customers the opportunity to consider our terms and to shop around if they feel the policy is not right for them.

Posted 4 years ago

“they were good about us renewing one policy and not another. Efficient comms. Very polite.”

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Posted 4 years ago

“Prompt and efficient renewal process.”

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Posted 4 years ago

“Renewal was higher than previous years but when I sent them much cheaper alternative quote they took the time explain gaps in cover - they know their stuff. Very responsive and easy to deal with”

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Posted 4 years ago

“The service was very prompt and the people responsive when I had questions. They managed to meet my requirements so am happy overall.”

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Posted 4 years ago

“A clean quick, competitive quote, executed with efficiency and speed.”

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Posted 4 years ago

“Contacted us with a very competitive quote clearly laid out and explained. A very easy and quick phonecall to arrange cover. Thank you”

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Posted 4 years ago

“i4me are excellent brokers. They’re so easy to deal with everything is explained to you in a straight forward manor . Have used them several times and wouldnt go anywhere else.”

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Posted 4 years ago

“Lovely people.”

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Posted 4 years ago

“Very professional and helpful customer service.”

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Posted 4 years ago

“They are a very good insurance and I will tell my friends and family about them.”

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Posted 4 years ago

“My first experience of i4me. Very helpful and friendly service + very happy with the annual savings achieved in insuring our holiday cottage - whilst still using a premium insurer. Very happy to recommend. IH”

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Posted 4 years ago

“Fabulous service and really friendly team who go that one step further.”

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Posted 4 years ago

“Really efficient and easy to set up. Definitely recommend”

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Posted 4 years ago

“Best price offered for renewal!!!!”

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Posted 4 years ago

“The i4me staff I spoke to were helpful and efficient and set my policy up without any fuss. I would definitely recommend them.”

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Posted 4 years ago

“helpful and polite”

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Posted 4 years ago

“Changed from Holiday Home Insurance to Landlord Insurance almost seamlessly. No cancellation fee charged and very efficiently dealt with.”

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Posted 4 years ago

“Very easy and painless process to get a quote. Clear and concise questions. Easy to understand quote and documents. In addition a cheaper quote than my renewal price.”

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Posted 4 years ago

i4me Insurance Brokers is rated 4.9 based on 9,002 reviews