i4me Insurance Brokers Reviews

Name: i4me Insurance Brokers
Rating: 4.85

4.9 Rating 9,002 Reviews

99 %

of reviewers recommend i4me Insurance Brokers

Company Reviews

Metrics

Info

4.9

Based on 9,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01603 786881

Email:

household@i4me.co.uk

i4me Insurance Brokers 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

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“Very good and efficient service. Got in contact shortly after I went online and were able to answer any questions.”

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Posted 4 years ago

“offer was good and the telephone contacts quick, helpful and pleasant.”

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Posted 4 years ago

“Easy to access products and services at very competitive prices”

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Posted 4 years ago

“Very easy to contact. They contact you well in advance to renew your insurance. There policy if you can find it cheaper they will match the price is good, means you have to do the ground work.”

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Posted 4 years ago

“Always there to help. We have used i4me over the past few years and found the staff helpful and courteous.”

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Posted 4 years ago

“Very easy to arrange buildings & contents cover for my holiday home, saving £200 against the quote from my previous insurers I had been with for over 10 years.”

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Posted 4 years ago

“Web site easy to use and quotes arrived very promptly. Follow up conversations were very helpful and all delivered as promised. So far very good.”

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Posted 4 years ago

“Ok, always someone on the end of the telephone. Quick to sort and resolve simple things or quotes. Email good aswell.”

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Posted 4 years ago

“As a long standing customer I should get the BEST deals available from your insurers/underwriters. They should not be saved purely for new customers or wheeled out when, like I did, I had to go to another broker for a similar quote in order to force you to match it - from the same insurance company! They can clearly provide this cover profitably at the lower price so to charge me 17/18% more is obviously profiteering on the back of client ignorance or laziness.”

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Posted 4 years ago

Thank you for your recent review. Whilst we, as insurers brokers, invite your renewal, the price increase comes from your insurers. When changes to ratings are presented to us, we do challenge these with insurers, however whilst we appreciate that you personally had not made any claims on your policy (over 90% of customers don’t), ultimately the premium income to the insurers has fallen short of the total claims paid for holiday home policies for the last 4 years. As a result, they have increased their premiums and we as a broker do not have the flexibility on premiums we once had. There is always a fine balance between cover and premium. The policies that we offer are rated 5 star by Defaqto and provide a comprehensive level of cover. The insurers and ourselves do still feel that the prices offered are competitive in the market. We do get customers say to us that they have had cheaper alternative quotes, however when these quotes are submitted to us more often than not there are some significant differences in the cover. When aligning our cover to match what alternative insurers are presenting, we are usually more competitive. We would love to just be able to reduce your renewal premium, it would make our job much easier, however regrettably insurers just do not give us this flexibility as they once did.

Posted 4 years ago

“I spoke to several representatives and they were all very helpful.”

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Posted 4 years ago

“Always easy to get through to someone to speak to, even at the moment. Staff helpful and efficient. Would recommend.”

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Posted 4 years ago

“A 21% increase at renewal. Refused to reduce but said to go back to them if we got a lower quote, which we did. They were then suddenly able to offer an alternative which was slightly lower than the previous year. Given that we did all their work for them that was karma. They call themselves brokers but they don't offer advice or recommendations, so they're not really brokers. It's just bean counting. As long as you realise that it's fine.”

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Posted 4 years ago

Thank you for your recent review. Whilst we, as insurers brokers, invite your renewal, the price increase comes from your insurers. The insurers and ourselves do still feel that the prices offered are competitive in the market. As you have mentioned, we do get customers that mention they have had cheaper alternative quotes, however when these quotes are submitted to us more often than not there are some significant differences in the cover. This was also the case with your alternative quote. The differences in cover were as follows: the current policy with us had a lower excess, as well as cover for escape of water after 7 days of unoccupancy, which the alternative quote didn’t include. There is also a fine balance between cover and premium. The policies that we offer are rated 5 star by Defaqto and provide a comprehensive level of cover. The alternative quote you provided was 3 star rated by Defaqto. We therefore feel that this was not a direct comparison in finding the same cover elsewhere for a cheaper premium. I am glad that we could resolve this for you on this occasion and retain your business, by amending our quote as requested.

Posted 4 years ago

“Sometimes I assume all insurers just automatically renew policies. How delighted I was when a real person rang me to check I'd had renewal quote and asked if I wanted to renew? Delighted. Renewal effected in a moment and no anxiety about lapsed policy.”

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Posted 4 years ago

“Renewed insurance. Quick service.”

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Posted 4 years ago

“Easy quote online, met our needs and a better premium. Follow up call after quote and policy purchased. Much simpler to other online portals and with a reputable underwriter.”

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Posted 4 years ago

“Insurance at a good price and an efficient service”

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Posted 4 years ago

“This was a perfect experience from start to finish. The i4me insurance agents were so helpful, courteous and kind throughout the process and managed to find a great deal for what I thought was a complicated situation. Thank you!”

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Posted 4 years ago

“The product is exactly what I wanted and I felt that I was receiving personalised attention. Questions I emailed were always answered promptly and I never felt pressurised by sales talk. Excellent professional service. Thank you Team!”

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Posted 4 years ago

“Great service. Our broker persevered to find the right insurance for our holiday home that is having renovation work done. Very happy with the service.”

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Posted 4 years ago

“Excellent service, easy renewal.”

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Posted 4 years ago

i4me Insurance Brokers is rated 4.9 based on 9,002 reviews