i-to-i TEFL Reviews

Name: i-to-i TEFL
Rating: 4.70

4.7 Rating 7,390 Reviews

96 %

of reviewers recommend i-to-i TEFL

4.7

Based on 7,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0113 205 4610

Email:

tefl@i-to-i.com

Location:

4th Floor, Wilson House, Lorne Park Road, Bournemouth
BH1 1JN

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i-to-i TEFL 5 star review on 21st February 2023

Nicolette Van Rensburg

i-to-i TEFL 5 star review on 13th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a scam once you finish your course you'll never get your certificate and they stop responding to your online chats or emails! They only take your money and block you so you can't have access to your account.”

Helpful Report

Posted 5 months ago

“Scam Alert. I was chatting with customer service and when asked about receiving my certificate they immediately closed the chat.”

Helpful Report

Posted 5 months ago

“I am writing to express my extreme dissatisfaction with the service I have received from I to I TEFL regarding the Advance Level 5 420 hour TEFL course, which I completed on 03 May 2024. I was promised that my certificate would be issued within 30 days of completion. Despite multiple attempts to follow up on this, I have not received any response or my certificate. Furthermore, I paid extra for a hard copy of the certificate, which was not delivered. My experience with the course itself was also unsatisfactory. I was assigned Petra Schneidrova as my tutor, but the assistance provided was extremely poor. My enquiries regarding the certificate have been met with complete silence. This lack of communication and failure to deliver on promises is highly unprofessional and leaves me feeling cheated. The course was quite costly, and I expect a certain level of service for the price paid. I urge you to address this issue immediately and provide me with both my digital and hard copy certificates, as promised. If this matter is not resolved promptly, I will be forced to escalate my complaint further and explore other avenues for recourse. I strongly advise against anyone considering taking a course with I to I TEFL due to my negative experience. Were a negative star rating possible, do I TEFL would most assuredly receive it from me?”

Helpful Report

Posted 5 months ago

“Overall the course and support was good. The only issue I have is I’m currently unemployed and looking for work. If I had a certificate to say I have successfully completed my Online TEFL course, it would give me a better chance of employment. I have tried contacting itoi and Learn Direct some staff just say there is a delay with certificates and Jesse said I will receive an email when I can download my certificate but it’s been over 3 months since I completed the course and passed all the assignments. How long does it take to generate a certificate! Disappointed.”

Helpful Report

Posted 5 months ago

“There is no certificate at the end. No way to get a refund. The whole process is a scam don’t waste money and 180 hrs for nothing. It’s robbery.”

Helpful Report

Posted 5 months ago

“Terrible after sale service (in fact there is none) After submitting assignments it takes weeks to mark - thus forcing the learner to pay for an extension and then they refer it onto to force one to pay again to have it marked. Everything is done with the aim to pay for an upgrade and they made it as difficult as possible to actually qualify.”

Helpful Report

Posted 5 months ago

“TL;Dr: Do not purchase any courses from i-to-i until reviews gets better. Do not only look for reviews here, but on other channels as well. This is not the only review channel. Lets go over this review page of i-to-i based on someone like me that's currently in marketing: Shipping & Delivery - Delivery Methods > I only started the course and did not go through with it. - Average Delivery Time > I received the course immediately after sign up. - On-Time Delivery > Based on the reviews I saw so far, it should be closer to 0% - Accurate And Undamaged Orders > Based on this review page people do not receive their certificate in a timely manner as well as some people talk about buying extensions and just keeps on having to redo their assignments. Customer Service - Communication Channels > They are only happy to do a live chat with you when they can sign you up with a course. Same goes for Telephone. E-mail on the other hand, I found a lady that helped me called Hanna Pigeon. She can only do so much though. - Queries Resolved In > This is a lie. I sent in a request for a refund on 31 May and still to this day there is no news about if this request has been approved and that my refund is on its way. - Customer Service > From a marketer perspective... Even though I can not prove it, I know that 4.8 out of 5 rating on this review system are purchased reviews. The negative reviews outweigh all the positive ones. Just a rough guess it should be more like 2 out of 5 Final Thoughts All the free gifts and learning materials to complete the course you do get, but they user interface is terrible. Using 3 different browsers, the online learning system they use bug out and sometimes your score at the end does not work or the pop out window dissapears. I got very annoyed and this is where I went an saw the reviews which I should have read from the start and not went with this course. i-to-i feels too much like a scam. They do assure you that its not when you tell them straight. On the other hand i-to-i is just a middle-man. The culprit is Learn Direct. Their reviews look terrible as well. Look at other review channels before making the purchase. This is not the only one out there. Just google a bit and make a thoughtful decision. I hope this review helps.”

Helpful Report

Posted 5 months ago

“customer support is non-existent. They just want money”

Helpful Report

Posted 5 months ago

“Can't get answers from these people! I tried to get a refund, nothing... tried contacting them.... nothing... Pathetic!!”

Helpful Report

Posted 5 months ago

“bought the PRIME package, and while it started off well with a good course, I now feel like I wasted my money. After submitting my assignment, it took almost two weeks to be marked instead of the promised three days. When I inquired, I was told they were very busy. I understand that, but why offer a product you can't deliver? I waited patiently and was relieved to see that I passed my assignment. However, three weeks later, I still haven't received my certificate. Getting in touch with support is nearly impossible. The live chat often doesn't work or is greyed out. When I finally reached someone, they just referred me back to support. My tutor did the same thing. I've emailed numerous times with no reply. This is really ridiculous,”

Helpful Report

Posted 5 months ago

“I bougt the PRIME package, and while it started off well with a good caurse, I now feel like I wasted my money. After submitting my assignment, it took almost two weeks to be marked instead of the promissed 3 days. Whe I inquired, I was told they were very busy. I understand that, but why offer a product you can't deliver? I waited patiently and was relieved to see that I passed my assignment. However, three weeks later and I still have not received my certificate. Getting in touch with support is nearly impossible. The live chat often does not work or is grayed out. When I finally reached someone, they just reffered me back to support. My tutor did the same thing. I've email support numerous times now witb no reply. This is really ridicilous.”

Helpful Report

Posted 5 months ago

“Biggest SCAM EVER! They will ignore you and not give you a certificate! DONT SIGN UP!”

Helpful Report

Posted 5 months ago

“What's wrong the customer service? I can not get timely replies to my emails for a long time. I can not reach their phone number, I can reach customer service live chat page, I can not get help from anyone recently. Please be honest, how much more should I pay to finish this course?”

Helpful Report

Posted 5 months ago

“Customer service is an absolute joke ! I have finished everything on the course but have not received any e certificate despite trying to email and call them . The live chat doesn’t work anymore !! I also have paid for the printed certificate and they have taken the money but no certificate has been received ! I think this entire company is a scam !!!”

Helpful Report

Posted 6 months ago

“I paid for the course, took it, completed the course with the feedback from the tutor written passed. Then, I finally got the printed cetificate option paid. Finally received no email with the payment and once contacted I was told i havent finished the course. Thus, I have all the evidences from the tutor. It is a scam! They don`t give any support. I try to use the customer service, but ask me to send an email, and then the email gets sorted in other way.”

Helpful Report

Posted 6 months ago

“I just had the most wonderful call back from this group. The person helping me was so friendly,patient and guided me so well. Thank you for an amazing start, to what is hopefully an amazing future for me. I love the idea to be able to at last earn money to support my family. Thank you guys, and to Rio specifically for your amazing servive. Much thacks. Michelle.”

Helpful Report

Posted 6 months ago

“Late marking of assignments delaying your progress and no communication regarding when assignments will be marked or why the delay has taken place. Poor support from customer support team who will not help solve any of your issues, do not recommend at all.”

Helpful Report

Posted 6 months ago

“I am extremely disappointed with the service of i to i. I purchased a course in 2021 and later on requested a downgrade .Consultants I spoke to were great.Im disappointed in the fact that for the past 2 times I have submitted my assignment,at first it was rejected ,it has been rejected once again. I asked if I could use my own template since “the right side was missing” ,and I was told no.I don’t understand how it can be missing,when I can see my assignment on my side completely.Ive triple checked before I resubmitted it.I have used the template provided.Ive asked if there’s no email so I can send it via email for a tutor ,but was said I can’t.When I started this course I felt so encouraged to complete it but now I’ve lost all interest in the course since there’s always a problem with my assignment,it feels like a scam because my course is due to expire in the next few days I simply can’t afford to renew it.”

Helpful Report

Posted 6 months ago

“I honestly feel like this is a total scam!! I applied for the higher course costing me hundreds of euros, goal posts were constantly being moved on what they wanted to just pass the first assignment, contact with anybody here is impossible as the telephone number sometimes the number works, majority of the time it doesnt, the live chat you get a reply then constantly told to read links, and the tutors aren't interested. I then paid more money to get it marked quicker cause i need the certificate for my residency appointment, for them to now tell me there's a delay with certificates!. I have been waiting a month already for this certificate! Quick enough to take money off you, but not quick enough to help with any questions, assignment help or even printing and posting a certificate at the end. I look forward to never having to deal with them again.”

Helpful Report

Posted 6 months ago

“I have bought the 300 hours course in 2018 in South Africa and was told I can start anytime, basically no time-frame was given to activate the course. We left South Africa, and now I finally have the time to do my course, and I can't log in. I have numerous times been in contact with the so called customer support, but all I am told is that I need to rebuy the course if I want to start it. Very unhelpful. They were quick to take my money (a lot of it - for 2 x 300 hour courses). My husband did the same course, did not have time to finish it, he had 2 modules left of the course, and no help from customer support either, as he can't access his course. I wrote again on 23 April, but no response, I assume now I am just being ignored. Very sad and unprofessional, totally unlike the time when I bought the courses, when I got very quick and kind responses....”

Helpful Report

Posted 6 months ago

i-to-i TEFL is rated 4.7 based on 7,390 reviews