I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,831 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, great service, great price”

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Posted 3 years ago

“Fantastic service fast delivery great quality wallpaper.”

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Posted 3 years ago

“The wallpaper is only available in 2 sizes. I lost a lot of the world map because the size was too big.”

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Posted 3 years ago

Thank you for taking the time to post a review. Trim aside the design still looks amazing on the wall. We understand sizing can be tricky with the Murals and we are hoping to offer bespoke sizing in the future to work around this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Product always great quality and delivery very speedy.”

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Posted 3 years ago

“Very rapid service. Would definitely use again.”

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Posted 3 years ago

“Swift delivery. Have not hung the paper yet.”

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Posted 3 years ago

“Fabulous value for money”

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Posted 3 years ago

“I love ordering from here would be better if delivery was cheeper or free if you buy so many rolls but I will still be ordering again”

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Posted 3 years ago

“Ordered 6 rolls when they came 1 had a different batch number, ordered more and asked for a particular batch number but they did not send same batch number”

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Posted 3 years ago

Thank you for taking the time to post a review. We do have a same batch guarantee on a single purchase, if mixed batches are received we are more than happy to resolve this when brought to our attention as human error can always be a factor. Unfortunately on separate purchases we cant ensure the same batch will be possible, however, when requested we do our up most to match when possible. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“amazing wallpaper!!!”

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Posted 3 years ago

“Will 0nly ever use this company great prices and quick”

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Posted 3 years ago

“Very misleading! We purchased from Australia and paid in AUD. No mention whatsoever during the transaction process or in their Ts and Cs that they: " do not charge VAT on International orders but there are increased administration costs to fulfil international orders, which are inclusive of the price, this is reflected under VAT on the invoice. Import costs are separate to this "The Wallpaper Warehouse Ltd is based in the United Kingdom. Any orders that are received from outside of UK may be subject to import tax and custom charges. Should the customer fail to pay the necessary taxation, any costs incurred for shipping, recovering and destroying items will be deducted from any refunds that are offered."”

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Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry for any trouble caused and if it was unclear of the import charges that are required with an international delivery. We do state this within our T&C's and make this clear at checkout prior to payment. If we can be of any further assistance on the matter, please dont hesitate to contact us directly. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Absolutely shambles of a company. Tell u to request a batch number that you need then send a complete different number. Already opened one original roll so can’t return and request all the same batch number. Ordered numerous times from here aswell. Won’t be using again!!!”

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Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry if the batch requested could not be fulfilled and for any trouble caused. We do specifiy on request " whilst we will do our best to send you the same batch as your previous order, this is not guaranteed. We will send the closest available batch." as this cant always be possible to a later purchase. Very sorry once again for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Ordered the Midnight Tropics Mural, I was very happy with choice. Halfway through papering the wall I noticed a flaw in the paper. It completely destroys the look of the wall and will have to be replaced. But most certainly not by this company, quality paper does not come with added flaw features. I have now read many reviews that say the quality is poor and flaws are not isolated incidents. I raised the complaint immediately - due to decorating I didn't pick my emails up every day. When I did a few days later, my complaint had been closed. Customer service is abysmal. When I raised this matter, I was informed they would send my pictures to the manufacturing dept. Several days later and no reply. Not only do they sell flawed wallpaper but they are also unwilling to deal with it.”

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Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Be careful when buying paint from this retailer as their return policy is outdated compared to other outlets. We only requested an exchange in the Blaydon branch but they were not forthcoming. The product was off the shelf and not bespoke so could not see a problem. SO BE WARNEDas we all make mistakes.”

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Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you're unhappy with the returns policy experianced in our Blaydon branch. In store we do display signs regarding return/exchange of goods to make what can be offered as clear as possible and I am very sorry if you feel this was not upfront or fair in respect of the policy. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“I was asked to take photos after questioning the colour of the wallpaper I received as it was not as described on their website and the resolution of the print was grainy and poor quality. I was asked to take some photos so they could check it. Naturally I opened the roll of paper to take the photos. They informed me after reviewing the photos that the paper was as expected at which point I requested a refund as I was not happy with the quality/colour. I was informed that because I had opened the roll, that it was against their returns policy and that they would not refund me my money if I returned it after being opened. Despite the paper being clearly different from the website pictures/description/quality (as you would expect from a £100 roll of wallpaper!) and that I was tricked into opening the roll unknowingly invalidating my return as per their policy, I requested politely that they make an exception given the circumstances and accept the return (still within the 30 days), but they refuse. I believe that I am within my rights to open and inspect goods bought online (as per the Consumer Contracts Regulations) and will be taking this further.”

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Posted 3 years ago

Thank you for taking time to leave a review. As all products are wrapped in clear cellophane to allow the design to be visualised on receipt, as the product has been removed from the packaging unfortuantly this would make it non resaleable to accept a return at this stage. Our request for images was to see what you could to reflect on the issue, we did not advise opening the product at any stage to show this. As the product has been reviewed and matched to the product images shown on our website, we can assure you the design is not faulted or misprinted. I can only apologies once again if this was not as you have expected. Kindest regards, Thomas Ilovewallpaper

Posted 3 years ago

“Avoid Avoid. I ordered 6 rolls on the basis that the online calculator told me to order 5. I only in fact needed 4 and so am now left with two surplus rolls. I sent them back a wee bit over the 30 days policy and they won't refund. I have just had to pay £6.95 to have them returned to me or I would lose out on the £44 I paid for them. 30 days during a global pandemic is shocking especially when the only reason I couldn't get mY decorator in sooner was restrictions changing. I have been told a lot of tosh about batch numbers etc, but rolls of paper don't change. I won't deal with this company again.”

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Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry for any trouble caused with respect of our policy in place for returns. While consideration and understanding for the current pandemic is most certainly something we look at in respect of our policy offered, due to variation of stock held we do unfortuantly need to have a timeframe to limit this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Not a great experience at all. Ordered samples from their website which costed about £6 and four tiny samples turned up, which hardly showed the pattern on the papers I’d selected. I ordered one too many rolls for safety. However their returns policy of 30 days isn’t great as I’m now stuck with an unopened roll in perfect condition that I don’t need. Paper isn’t great to work with and the quantity is pretty poor. Wouldn’t use again.”

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Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you're unhappy with the samples you've ordered and for any trouble caused by the returns policy. Unfortunately, with larger designs such as this, it's impossible to send the full pattern as the pattern is larger than the sample. The samples are sent primarily for colour/texture reference and so that you can arrange a paint match etc, however, we understand it is nice to see how it would look first hand and are looking to improve on this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Really liked the paper,lots of choice, customer service excellent. Would use again Thanks”

I Love Wallpaper 5 star review on 11th May 2021

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Posted 3 years ago

“Good wallpaper”

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Posted 3 years ago

Thank you for taking the time to post a review. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

I Love Wallpaper is rated 4.7 based on 5,831 reviews