I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,834 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company! They sent me someone else’s order which included another persons name email address and payment details! Terrible customer service, messed up collection and delivery on the second attempt too. DO NOT USE!!!!!”

Helpful Report

Posted 4 years ago

“We ordered a sample from the website which clearly had the colour SILVER written on it. We then ordered the wallpaper based on this label. A different shade (and product code) showed up. According to customer services the colour on the label doesn’t actually represent the sample colour (weird right!) and we should have in fact ordered GREY. Even though the label states silver! We’ve also been told that it’s our fault for ordering the wrong colour and that we need to cover the high returns cost - despite the sample label being incorrect. CS team are not interested in helping, only passing the blame. Shame as the product is nice. Won’t be using them again.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS I'm a decorator and I refuse to put up this wallpaper when customers buy it as it's so bad quality, use with extreme caution”

Helpful Report

Posted 4 years ago

“Ordered 2 samples, paid and delivered. Went to order the 4 rolls i liked, their website said not enough stock. Emailed there customer service team to ask when it would come in? The responce was not sure keep checking the website, not the best responce but not the end of the world So i emailed back to check it would be available and not discontinued, turns out iv paid for samples on a product i cant purchase as its in fact now discontinued. Really not impressed so re emailed them requesting a full refund on the samples and delivery of said samples, complete silence from them for 3 days now! Quick to reply to my original sample request and questions but to refund me on something i cant buy i get ignored, not impressed with how its been handled and certainly wouldn't buy from them which is a shame as just bought the house and it all needs doing up. Still waiting for someone in there service team to get back to me. Hope this prompts them to help me now.”

Helpful Report

Posted 5 years ago

Thank you for your review. I'm very sorry for the issues with your order and the delay in getting back to you, following a recent conversation this sample was refunded. I appreciate you giving us the opportunity to resolve this matter and hope this does not put you off ordering again in future. Kind regards, I Love Wallpaper

Posted 5 years ago

“Quick delivery However...The colour was not matching the picture, very dull and ended up putting in the bedroom instead of The living room! Quality very very poor and thin. Will never ever order from here again. Would rather go into the shop see n feel the quality. Not cheap either & very disappointed!”

Helpful Report

Posted 5 years ago

“Wallpaper nothing like picture .always order samples .at least u see wat ur getting .before u waste time and money getting paper from here .I opened a roll couldnt believe how different it was to picture.not looking forward to finding out the cost of refunding too rolls of paper as 3 was opened so not sending it bk .wouldnt recommend buying from here with ordering samples first.”

Helpful Report

Posted 5 years ago

“Ordered 3 striped wallpaper, meant to be rose gold, pink and blush and recieved white, ivory and a dull gold. I had to get one out of the packaging as I could comprehend that the colour was so wrong so wanted to get it into a brighter room and gave it the benefit of the doubt. No it was completely wrong and thought maybe I had been sent a bad batch! The guy on the phone said yeah it is a bit lighter but it's all about lighting, in some lights it looks pinker. No, actually i the wallpaper advertised is so edited that the actual wallpaper looks nothing like it. 3 rolls and a pot of paint put £7 for delivery and an absolute waste of my time and money. Told the rolling got out would not be refunded despite the fact that I only got it out because i couldn't comprehend that I would be sent out something so completely different to what I ordered so I had to see of it was as wrong as it looked, because surely it couldn't be? Well it is. Send back at my own cost too. How much will I be down by the time I've had my pot of paint and 2 rolls of wallpaper weighed to be sent plus the loss of delivery in the first place for a terrible product plus the roll that wont be refunded. Wish I had seen these reviews! This company be investigated! Below are images of what I got and what I should have had!”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS!! Wish I had seen their low score beforehand. Don't respond to emails or other online communication. Had to call to be answered by the supposed Call Centre Manager - it must be a room of about 3 people as although she said they were extremely busy, I wasnt even put into a queue - it was like ringing a friend’s landline!! Ordered wallpaper which came rolled the incorrect way so instead of being able to drop roll and hang - roll would have needed to be unrolled completely and re-rolled or cut and then turned around in order to hang. Wasn't clear until wallpaper had been hung that it was the wrong way around. Company states not their issue and refused to help. Also told I'm unable to escalate my query any further. Cowboys working out of a living room by the sounds of it!!!”

Helpful Report

Posted 5 years ago

“If I could 0 I would. Made a order of £70 and none of the wallpaper looked like it should of, the mustard wallpaper was bright yellow and the olive green was lime green, tried to return with I had to pay for, which was £10.70 filled out the paperwork for a REFUND and all they have done is send the wallpaper back. I'll never order from here again if rather pay more in a shop.”

Helpful Report

Posted 5 years ago

“Do not use this company. The quality of paper and customer service is shocking. Now in the hands of trading standards”

Helpful Report

Posted 5 years ago

“I find it absolutely disgraceful that you charge £17.99 delivery for 2 rolls of wallpaper that only cost £10 each. I have bought quite a lot of wallpaper from yourselves previously and was never charged this price. At least Dick Turban wore a mask...very unhappy ex customer”

Helpful Report

Posted 5 years ago

“False adverting: Item advertised as 2 pieces for £14.00, only received 1. Complained directly, they advised they know it is falsely advertised and refused to send the 2nd role. The worst customer service I have ever experience”

Helpful Report

Posted 5 years ago

“Wish I had read these reviews before ordering from this store. Wallpaper shocking quality tearing so easily.”

Helpful Report

Posted 5 years ago

“10 days still no wallpaper. Replacement not sent when due apparently they called me on a wrong number ( just to add to the delay ) never had such long delivery or issues on line. Wouldn't order again as you have to book decorators / carpets / blind fitter etc all to be delayed until i can rebook them again ! So disappointed.”

Helpful Report

Posted 5 years ago

“Ordered 4 samples for upcycling project. All posted out folded up so totally ruined and can’t use. Phoned up, most awful customer service ever...no apology, nothing offered, just “that’s the way we send them”. Not using again, even for full rolls due to appalling attitude. 🤦‍♀️😡”

Helpful Report

Posted 5 years ago

“I didn't like the sample I sent for it reflected nothing by wot it looked like on ur website”

Helpful Report

Posted 5 years ago

“Order black and white wallpaper as search on website indicated that the wallpaper was. When arrived it was beige and black. Rang to complain - Laura in Customer Services not interested in my comments. Rather rude emails. Do not order wallpaper from this site. You can not guarantee the colour is as stated. Asked for a collection as advertised wrongly. Advised to pay to return - final answer. Paid £5.00 for a return which I would not have done if advertised correctly. BE WARNED”

Helpful Report

Posted 5 years ago

“avoid!! Ordered wallpaper and it came looking nothing like the one shown online now if I want to send it back it’s going to cost £14 postage it’s false advertising and now I’m stuck with it I’m not putting it up because it’s awful it’s supposed to be rose gold and is white and gold”

Helpful Report

Posted 5 years ago

“customer service is rubbish bought wallpaper after taking sample got home opened roll found it several shades lighter than sample took paper back paper that was rite colour was found but was told I had to pay another £22 99 they could not take open roll back next day saw manager Miriam again after she had spoken to area manager allice she also would not take back open roll, even though they could have used as sample roll but the funny thing is I got refund of unopened roll which is another one of the very strict rules so the company lost£22 99 as well as myself. my daughter has decided not to buy from you she has a new house, that is a loss of probably hundreds so stupid when every one could have been happy .I will be taking this futher”

Helpful Report

Posted 5 years ago

“As a professional decorator I’d refuse in future to work with paper supplied by I love wallpaper. The issues we had both in quality and to hang were beyond anything we have experienced in all the wallpapers we have hung in the past. The paper had marks on, parts of the patterned foil were miscoloured. The paper (following all manafacturers guidelines) shrunk in places with inconsistent pattern matching I’m convinced due to misguided soaking times on the instructions. In future as a company we will refuse to work with wallpaper from here. Luckily we have very trusting, sympathetic clients who have seen our work in their home and know our standard. We Will avoid at all costs in future... it will now cost us a company both time and money and disruption and cost to a lovely family who brought the paper in good faith. Very unhappy.”

Helpful Report

Posted 5 years ago

I Love Wallpaper is rated 4.7 based on 5,834 reviews