I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,832 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t use had loads of the print missing and white blobs in the paper”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk.

Posted 4 years ago

“Looks lovely everyone says how nice it is”

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Posted 4 years ago

“Ordered a sample of paper that wanted to buy, the paid for sample was completely different to what was advertised, customer service was not interested. Didn't proceed to buy, not confident with what I might end up with!”

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Posted 4 years ago

Thank you for taking the time to post a review. While we aim to demonstrate all our designs as accurately as we can with an array of images on the website, due to variation in lighting and other factors on an image, true shade can be difficult to capture. Samples are offered primarily for this purpose prior to rolls for a true in person impression to help you decide if its right for you. I am very sorry for any trouble this may have caused for you if it arrived and was not as expected. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Lovely design and colour, just as the picture. Had lots of nice comments.”

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Posted 4 years ago

“Great service and prices. Lovely quality wallpaper.”

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Posted 4 years ago

“Fabulous wallpaper ! Easy to put on the wall. Very pleased with the result.”

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Posted 4 years ago

“Incredible choice great service packed well delivered quickly Thankyou!!”

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Posted 4 years ago

“It’s just what I wanted and I surfed along way to find it. But I will know where to look the next time I need good ideas for the walls”

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Posted 4 years ago

“Great choice at sensible prices!”

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Posted 4 years ago

“Short phone call to order my samples. Polite and very informative. I Always use this company and will continue to do so. Great service”

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Posted 4 years ago

“Excellent all round;easy ordering ,quick delivery,the wallpaper is fabulous!”

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Posted 4 years ago

“Wallpaper sample so expensive!”

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Posted 4 years ago

Thank you for taking the time to post a review. Samples are charged at a fixed rate very sorry for any trouble caused. However, we often have promotions to save on the cost and occasionally provide them free of charge. Please feel free to contact us and we are always happy to advise on offers that will save on this cost.

Posted 4 years ago

“During the first lockdown they allowed me to purchase rolls of a wallpaper that they didn't have in stock and I waited weeks and weeks, I then asked for a refund and that never came. I had to call again 3 weeks after my first refund request and got my money back and then a week or two later received an email to say my wallpaper was coming on that day, so I then had to wait all morning for the delivery so I could send it back, it wasn't downtown the delivery guy he is one who often delivers and he is always good and on time. I used to always buy my wallpaper from I love wallpaper but I have now lost my faith in them.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review and for your feedback. Once again very sorry for the additional trouble you have experianced with getting a resolution on the situation. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Loved the look of the wallpaper but the quality was poor. I wouldn’t buy again although I love the look of the products. I also didn’t like the attitude of customer service when I raised how easily the paper ripped.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review and for your feedback on both the product and service provided. I will raise the concern regarding the service provided for further review to ensure if this has been dealt with incorrectly it is acted upon. Once again very sorry for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“lovely wallpaper”

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Posted 4 years ago

“Very pleased with everything, wallpaper is gorgeous, ordering payment and delivery was straightforward.”

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Posted 4 years ago

“Lovely wallpaper but the online calculator calculated that I needed 40% more wallpaper than I did. Spoke to a lady about the matter asking if I could please have a free returns and nobody ever called back. Great wallpaper but poor customer service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Absolutely fantastic service ive used I Love WALLPAPER 3 times now and always a great turn around.”

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Posted 4 years ago

“All the wallpaper i have ordered and bought has been perfect and great quality”

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Posted 4 years ago

“Really happy with the wallpaper I purchased”

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Posted 4 years ago

I Love Wallpaper is rated 4.7 based on 5,832 reviews