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I Love Wallpaper Reviews

4.7 Rating 5,834 Reviews
94 %
of reviewers recommend I Love Wallpaper
Company Reviews Product Reviews
2,335
 Metrics Info
4.7
Based on 5,834 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read I Love Wallpaper Reviews
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Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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Anonymous
Unverified Reviewer
“I purchased through eBay six rolls of Serafina wallpaper from the I love wallpaper company it was described as six rolls but only one roll was ever sent. they later agreed that the listing was incorrect and despite numerous attempts to email them and sending photographs as requested of the roll and the box they refused to send me the missing 5 rolls and invoiced me for the one roll which I paid but even that was not as advertised on eBay in the end I gave up but later discovered other people had had similar problems as the reviews explained.”
Helpful Report
Posted 6 years ago
Kylie
Unverified Reviewer
“I’d give them 0 stars if I could Place an order - they cancel it and say it’s due to a technical issue that is now resolved and please order again I ordered again and they cancel that order telling me not to order again Seriously? You sell wallpaper, I want to buy wallpaper, I’m paying for my purchase - what’s the technical issue? I’m being charged fees by my credit card company for their incompetence”
Helpful Report
Posted 6 years ago
Denise
Unverified Reviewer
“Bought 3 rolls of faulty wallpaper....red stripe bled! Hands covered in red, Cloth covered in red. Took the 2 full rolls and the roll I had used back as they DID find a fault with the paper. I was EVENTUALLY refunded the 2 unopened rolls and was told to return the opened roll after I had found the label which was in the recycle bin. After returning home (which was 6 mile away) I emptied recycle bin and found label. I then got a friend to return the wallpaper back to the store with the label as I do not have transport. My friend has never been so humiliated! They could not find fault with open roll even though it was clear that other rolls were faulty! Never got refund! Do not shop here!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“DO NOT ORDER Brought to many rolls of walllpaper had to wait for Plasterer to finish before we started to be told 30 days only refund lost £30 and they don’t care.”
Helpful Report
Posted 6 years ago
Sarah Shepherd
Verified Reviewer
“One of the worst companies I have had to deal with. Quality of paper poor, next day delivery doesn't turn up and customer services is non-existence. Stay away from this seller.”
Helpful Report
Posted 6 years ago
..
Unverified Reviewer
“If you want to pay to return your wallpaper if you have too many rolls then order... if you dont decorate within the 30 days they dont accept refunds!! waste of £40.00”
Helpful Report
Posted 7 years ago
..
Unverified Reviewer
“Dont expect a refund if you have too many rolls of paper... oh if they do accept youll have to pay to return!!!”
Helpful Report
Posted 7 years ago
.....
Unverified Reviewer
“Because I was a week after the 30 days return they will not let me return (even though we have to pay to return them anyway). No fault of my own the decorator cancelled and re arranged so had no option to wait until he had wallpapered before finding out I have 2 rolls more that I needed! They basically told me to stuff it up and I have no choice to have 2 rolls of paper which I don't need, £40.00 waste of money which they could sell on the paper to other customers. They would happy take my money to buy more but won't refund?? Joke.... never buy from them if your unsure on the amount of rolls you need because you have to pay around £10 to return, thats if they accept your return in the first place!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Waiting weeks for a refund, communication received said that they have a huge backlog. Avoid like the plague, wonder if I'll get my money back.”
Helpful Report
Posted 7 years ago
Kirsty
Unverified Reviewer
“DELIVERY TOOK MUCH LONGER THAN ADVISED AND DID NOT RECEIVE TELEPHONE CALL BACK AS PROMISED.”
Helpful Report
Posted 7 years ago
John Mchugh
Verified Reviewer
“Girl said I was able to get refund.but actually i was only able to get credit note.rip off.secondly no head office phone number to contact.have to send email another rip off.travelled a long distance as well.will not buy from yourself again.warning rip of merchants.now I see why you have two stars”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered paper... great... shimmer design arrived shortly after order... started papering last week, paper poor quality, thin cheap. Opened last 2 rolls 1 whole roll wasted as it looks like it's been stored poorly as the end is chewed possibly by rats, other roll creased to death and some pattern missing. Passed 28 days return so doubt I'll get a return. Not sure the company title is appropriate - suggest rebranding to something more fitting. Ihatewallpaper.com. Will shop elsewhere in future.”
Helpful Report
Posted 7 years ago
Teresa Mollett
Verified Reviewer
“WOULD NOT RECOMMENT - BE AWARE BEFORE ORDERING FROM THIS COMANY. I choose this company as I was looking for wallpaper designs on the internet and came across this company which had a lot of designs to choose from and at a reasonable price. I ordered 3 x rolls of wallpaper and received them the following day to my delight. The wallpaper was exactly what I was expecting and was pleased with the service and the wallpaper. After wallpapering the wall in which the wallpaper was intending for, I only require 1 and 1/2 rolls of the 3 rolls I had received. I am very tight for space in my flat therefore was not able to keep the unopened 3rd roll as a spare. I returned the unused and unopened 3rd roll via 2nd class royal mail, as I wasn't aware at the time of purchasing that return postage was at your own expense. This is why I choose the cheapest option to return this roll. After waiting a few weeks for my refund, I contacted I love wallpaper. I explained that I was waiting on a refund for one of the rolls I had returned. At the time of calling I didn't have the receipt of postage to email through to them so I was told without this I wouldn't be eligible for a refund. I totally understood this and decided to call back once I had found my receipt. Today I called I love wallpaper as I had the receipt and a scan of it to email through to them. Whilst on the phone I emailed through the copy of my postage receipt. I was told that this was not acceptable as it didn't have the address of return on it. I explained that this was sent through 2nd class mail, therefore would not have the address and that I choose the cheapest method of payment for return as It was at my own cost. I explained that I would totally understand if I was asking for a full refund of the three rolls but it's a little unfair not to be refunded for one roll when I could provided a receipt. I would of definitely recommend and used this company again had I not encountered this problem. I think that it's a little unfair seeing as I paid for the return and obviously going to use the cheapest method of payment. There was no customer service with this company as far as they are concerned they have had your business and are not bothered whether you use them again. I felt like I hadn't been a valued customer and no exception was made into meeting me half way.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Avoid! Awful. I order this wall paper you can see. The manager was horrendous on the phone even told me my eyes see different to hers. I think not, she wouldn't give me a refund on a product I ordered in good faith expecting it to be what I ordered. Awful awful awful so upset!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Terrible! awful! avoid!”
Helpful Report
Posted 7 years ago
Dean Harris
Unverified Reviewer
“My partner ordered wallpaper 2 rolls costing £45.90 after 5weeks the wallpaper had not arrived when she spoke online to the company they said they had attempted delivery severaltimes?????????? No card through the door elderly neighbours both sides she asked for a refund because she was told she would have to pay the £6.95 postage again she was refunded the money minus the postage we order online a lot never usually have a problem am very disappointed with the service”
Helpful Report
Posted 7 years ago
SUE WHITE
Unverified Reviewer
“Ordered shimmer wallpaper metallic gold and cream. When it arrived it was cream and brown...no metallic, no shimmer, no gold!! Not as described and not as shown on the very strikingly gold picture. Cost me £11 to return this poor item and they wouldn't refund me the postage. Will be reporting them to Consumer Protection for failing to provide adequate descriptions in their website.”
Helpful Report
Posted 8 years ago
Jaroslav Brancik
Verified Buyer
“I am very dissatisfied with the process of the company, on Tuesday November 17, 2015 I ordered wallpaper, my order was confirmed by a second day on Wednesday was confirmed by e-mail dispatch of the order But next Monday by me write mail again that one of the items out of stock, So I chose a the replacement item, today is Friday 27 November, 2015 and I still do not have the goods ordered delivered. I'll never get anything at this company will not order and I do not recommend to my friends”
Helpful Report
Posted 9 years ago
Martin Johnston
Verified Buyer
“I cancelled the order on principle, the particular wallpaper showed the sign free paste. so upon check out it one showed on bag "suitable for 5 rolls" . My order was for ten rolls and when i contacted the company they refused to supply the extra bag "£2.95" . so i cancelled. to my amusement i then placed the order via ebay for a very similar product and saved £70.00.”
Helpful Report
Posted 9 years ago
Vikki Roberts
Verified Buyer
“I ordered paper, it came in a completely different colour to what listed on the page/picture. Lucky for me, I preferred the colour they sent me. Problem was that I was half a strip short :( My fault, not theirs. I sent them an email with as much detail as possible; a link to the wallpaper http://www.ilovewallpaper.co.uk/wallpaper-c1/charming-wallpaper-chocolate-brown-cream-gold-17608-p52 expressing that the paper they sent me was a light cream, not this burgundy brown. I asked that they could just make sure it was cream. They said no. I ordered the same way I did last time, surprise, surprise the paper I received was the same as in the picture. So I've completely wasted £12, in fact over £100 pounds, as I will now have to completely re-wallpaper. 1 guess where the paper will not be bought from.”
Helpful Report
Posted 9 years ago
I Love Wallpaper is rated 4.7 based on 5,834 reviews
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