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I Love Wallpaper Reviews

4.7 Rating 5,832 Reviews
94 %
of reviewers recommend I Love Wallpaper
Company Reviews Product Reviews
2,335
 Metrics Info
4.7
Based on 5,832 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read I Love Wallpaper Reviews
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Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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Marilyn
Verified Buyer
“No issues at all ordered delivered perfect transaction”
Helpful Report
Posted 3 years ago
Amanda
Verified Buyer
“Great variety in stock always lovely products. Prompt and efficient service”
Helpful Report
Posted 3 years ago
Andy
Verified Buyer
“Excellent paper, great servicešŸ‘”
Helpful Report
Posted 3 years ago
Kevin Warner
Verified Buyer
“Good quality service W use agin”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“Ordered next day delivery, noticed the progress on the order did not change. Contacted customer serviced via the chat, they were very quick but informed me there had been a system error on the day I ordered (Thursday 11am) so these orders were being put through the following day (Friday). They offered to ensure my delivery came the day after (Saturday), which still made it a day late but better than nothing. I don't know if its because we usually use paste the wall paper, but we found the wallpaper a bit of a nightmare to use. It was very fragile once pasted making it difficult to position and align, a lot went to waste due to tears. Also unless you can 100% perfectly align it, you can see the edges because they are white and the paper is dark.”
Helpful Report
Posted 3 years ago
Thank you for your review and feedback. Kind regards, I Love Wallpaper customer services team.
Posted 3 years ago
Paula
Verified Buyer
“Absolutely gorgeous wallpaper, fantastic quality & very reasonably priced. Will always order from here from now on!!”
I Love Wallpaper 5 star review on 13th January 2021
Helpful Report
Posted 3 years ago
Carol
Verified Buyer
“I got 2 samples undecided which one to have, both are lovely”
Helpful Report
Posted 3 years ago
Tracey
Verified Buyer
“Perfect choice Effortless purchase Speedy delivery”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“not used it yet.... but so far service is brilliant. rapid delivery and samples. can't wait to see it on the wall!”
Helpful Report
Posted 3 years ago
Pat
Verified Buyer
“Love the styles and the fact you can order a sample with no hassle”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“Beautiful paper , delivered quickly and packaged well. So good I might just carry on and paper through to the dining room in the same paper. Love it ā¤ļøā¤ļø”
Helpful Report
Posted 3 years ago
Louise
Verified Buyer
“Loved 3 out of the 5 samples I requested. The other 2 were of wood panneling. The samples were so small you could see the whole design . Please make the samples for this bigger.”
Helpful Report
Posted 3 years ago
Kelly
Verified Buyer
“I love the wallpaper, great quality and a fab price. Delivery was good too.”
Helpful Report
Posted 3 years ago
Sarah
Verified Buyer
“Love the quality, service and delivery. Great website offering such a range if products”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent service and product. Delivered on time and in perfect condition.”
Helpful Report
Posted 3 years ago
Christine
Verified Buyer
“Very pleased with purchase packaging was excellent very quick delivery”
Helpful Report
Posted 3 years ago
Janet
Verified Buyer
“I ordered samples but was disappointed with how small they were I couldnā€™t get a proper vision of how they would look .”
Helpful Report
Posted 3 years ago
Linda
Verified Buyer
“I haven't received wallpaper yet”
Helpful Report
Posted 3 years ago
Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team
Posted 3 years ago
Kevin
Verified Buyer
“They will no longer deliver to Northern Ireland - despite my being a previous customer. Very poor customer care.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to post a review. Due to recent changes to the UK/EU trade agreements we have suspended our delivery services for Ireland for a short while. We have however since resolved all issues surrounding this today and are accepting orders as normal once again. If we can be of any further assistance, please feel free to get in touch.
Posted 3 years ago
Colin
Verified Buyer
“Sample is so small I cannot tell if I like it or not.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, I Love Wallpaper Customer Service Team
Posted 3 years ago
I Love Wallpaper is rated 4.7 based on 5,832 reviews
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