Name: I Love Wallpaper
Rating: 4.65

“While the wallpaper is of good quality the customer service and delivery service is not.I live in Northern Ireland and the website wouldn't allow me to enter that after many failed attempts I rang to be told the website was down for all of Ireland the receptionist took my phone no and said she would ring when up and running I am still awaiting the phone call and also the delivery charge is £11 which is ridiculous so I will not be using I love Wallpaper again.”

Helpful Report

Posted 4 years ago

Thank you for your review and feedback. Due to recent changes with the EU and UK trade agreements our delivery services have been temporarily suspended for Ireland. We have since resolved all problems with this today and can now offer delivery should you wish to proceed with an order. If you need additional assistance, please feel free to get in touch directly. Kind regards, Thomas I Love Wallpaper customer services team.

Posted 4 years ago

“Awful overall”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Terrible quality! The wallpaper was thin. I ordered the pink striped wallpaper and now there are white lines all over the gold when hung. Please do not buy!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Sample I requested you couldn’t even get effect of design not happy at all as it went straight in the bin”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Didn't get the paper yet”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“The wallpaper is the worst I have ever come across it is thin tears when it has W paste on it is like hanging tissue paper my daughter who is a single mum and saved ages for it is in the process of a complaint”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“I haven't received wallpaper yet”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“They will no longer deliver to Northern Ireland - despite my being a previous customer. Very poor customer care.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. Due to recent changes to the UK/EU trade agreements we have suspended our delivery services for Ireland for a short while. We have however since resolved all issues surrounding this today and are accepting orders as normal once again. If we can be of any further assistance, please feel free to get in touch.

Posted 4 years ago

“Ordered two samples of wood panel wallpaper, the samples were atrocious, you couldn’t tell what the wallpaper was like at all! Very disappointed!!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“As yet have not received the sample. Postal delivery problems due to Covid.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Received my sample today. So when you ask for a sample, should you not give a sample of that shows off a section of detail off the wallpaper so you can see what it will look like on your wall? Well I didn’t receive that today. Pointless really as all I got was half of the design. Please when sending to customers in future perhaps cut out bigger section to show of design/detail of wallpaper. Photos below is design I wanted and photo of what I got.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Thin paper, hard to hang and rips VERY easy when cutting”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review and for the product feedback. I am very sorry for any trouble you have experianced with this product. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“The wall paper is not 3D as pictures it is completely flat disappointed sending back”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write this review. I am very sorry the design was not as to be expected and for any trouble caused. We offer a range of images on all our products to give an accurate impression of how this will look up on the wall, however, samples are always best advised to ensure this is right for you. Kindest regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“The samples that I ordered are really nice but when I came to order the wallpaper, it was sold out :-( so I am quite disappointed with it”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would be more than happy to advise on a restock for the product, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“The delivery time was good but the wallpaper itself was very poor quality I’m a professional decorator but despite my best efforts the paper tore & snagged easily as well as stretching! The edges curled up as soon as the paste was applied even though it was mixed to the right standard & I would say it was as poor quality as Laura Ashley wallpaper (decorators around the country will know what I mean by that) overall I’m very unhappy with this product!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“I never received my package from Dpd, after brexit they said there was delays and it will be with me soon and I just checked the tracking today and they said they have sent it back to you, very confused”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“I received my order on 7th Jan..I could not believe the state in which it was delivered..the box was ripped in fact the end of the box was missing..and a hole in the wallpaper polythene wrapping! It was left outside the porch..exposed to the elements..not even put inside the porch..I rang yourselves to complain and I sent an email containing a picture..it is most unsatisfactory..and I expect a complete refund very soon..”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We appreciate you getting in touch to advise on the damage to your parcel and for the chance to resolve the matter. Once again very sorry for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Still haven’t received my sample, ordered 11 days ago”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“The wallpaper was very low quality. We had rolls from the same batch and they didn’t even line up. Their customer service team is not helpful. I would suggest ordering from someplace else!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help center at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“My order arrived over a month late, even after I’d waited months for a notification it would be in stock! Then all I was offered as an apology is 5% off a future order - I have no more plans to wallpaper at home and if I did, it wouldn’t be through this company!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review and for the feedback. Once again I am very sorry for the delay with your parcel and for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

I Love Wallpaper Reviews