I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,832 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won’t be ordering from them ever again! Got samples at the start of lockdown and liked one roll, went to order but out of stock for ages and ages - that’s fine, expected at these crazy times. I was delighted when I got an email to say it was back in stock and ordered within 2 hours. However the wallpaper never showed up! After 5 days from the estimated delivery I contacted them to ask for an update. They said it was delayed from the suppliers and would be with them in a few days. It’s poor that I wasn’t told this! It then STILL wasn’t with them after a few days. So I had to chase again. The wallpaper has now FINALLY arrived. I emailed to see if I could have a gesture of goodwill given I’d waited over a month. They offered me 5% off my next order. What a joke! 5% is poor when they have offers on all the time and also - it’s not like I regularly order wallpaper. I have no plans to decorate further rooms and if I do - it now won’t be through them. Poor service when this is the second time I’ve ordered from them and had also recommended to 2 friends. But I won’t be doing that anymore. Shame!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. I am very sorry once again for the trouble you have experianced with your purchase and appreciate the feedback you have provided. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“Fabulous wallpaper and service.”

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Posted 4 years ago

“Ordering was easy, delivery on time no issues, wallpaper fantastic quality,easy to apply.looks amazing.absolutly I love with my wallpaper”

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Posted 4 years ago

“Quick delivery of a beautiful print but paper was very thin and tore easily. With careful handling and hanging it looks fantastic. Cost very little for a lovely finish to my bathroom.”

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Posted 4 years ago

“Fantastic quality wallpaper. Great choice and reasonably priced.”

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Posted 4 years ago

“Beautiful paper. Looks even better on the wall! So effective! My teenage daughter loves it!”

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Posted 4 years ago

“the paper that was delivered didnt match even though from the same batch number, it was a complete waste of time and money as the whole lot had to be sent back. The wallpaper had quite a few lines that needed matching up but no matter how you tried this there was always a line on the strip that didn’t match up. Customer services did respond quickly though.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. This review is linked to sample order so I cannot locate your details I'm afraid, I'm confident if you have contacted our team this has been resolved for you, however, if not please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Great designs! Absolutely love them. Quick delivery and quality product.”

I Love Wallpaper 5 star review on 17th October 2020

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Posted 4 years ago

“Pricing was very competative, the pattern was exactly what we were looking for. We were offered 10% sale discount and this covered the postage and a bit more.”

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Posted 4 years ago

“Fabulous choices, designs make it difficult to make a decision. No problems ordering, online delivery was speedy. Wallpaper is beautiful and great quality. Will definetely be using I Love Wallpaper again.”

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Posted 4 years ago

“Wallpaper was easy to work with, small Pattern match Loss and looks really good on wall.”

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Posted 4 years ago

“Great quality paper and fantastic fun design!”

I Love Wallpaper 5 star review on 16th October 2020

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Posted 4 years ago

“Absolutely beautiful and easy to match up. Thanks”

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Posted 4 years ago

“Really liked the different designs of wallpapers. Wallpaper was easy to work with and looks good!”

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Posted 4 years ago

“Excellent wallpaper and reasonable price. Delivered quickly. Definitely using this company for any further wallpapers.”

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Posted 4 years ago

“We ordered a white and gold design paper and the paper was really good quality, it was thick paper that made putting it up very easy, would definitely recommend.”

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Posted 4 years ago

“So good I bought same design Different colours and used them in 2 rooms.”

I Love Wallpaper 5 star review on 15th October 2020

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Posted 4 years ago

“Not very good quality wallpaper, very hard to work with if you have a lot of cutting. Tears like tissue paper”

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Posted 4 years ago

“Samples that cost and postal cost to come folded in to small pieces which then affect the look of the wallpaper with lines and tears what did I pay for?”

Helpful Report

Posted 4 years ago

Thank you for your review. We do stipulate on the website that samples are charged at £1.25 each with a one-off delivery charge of £1.49. I understand however, it can work out quite costly when buying samples. Please feel free to check out our website or social media for special offers and any discount codes. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“I ordered a brick effect wall paper, firstly came in great time and beautiful paper. While putting it up noticed a print error. Hopped would have enough but I didn’t. I contact I love wallpaper and explained the problem sent a picture. Got a very prompt reply and sent me a replacement. Very very satisfied with the paper and the standard of carer following my problem would highly recommend”

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Posted 4 years ago

I Love Wallpaper is rated 4.7 based on 5,832 reviews