I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,834 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reiki Trees Glitter wallpaper Worst paper ive ever put up paten dose not match poor qualerty at £18 per role”

Helpful Report

Posted 3 years ago

“Worst quality of paper I have hung in many years. I find it funny how people are leaving reviews and praising the "quality of the wallpaper." Once paste (or adhesive) us applied, the quality shows.......POOR QUALITY! Its tissue paper thin.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review and feedback on the product. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I ordered the Bullbee wallpaper in Sage and it was delivered quickly and well packed. Unfortunately, down one edge of the wallpaper, it appears as though there is a printing fault where the sage colour fades to white so when the paper is hung there is a distinct white line going down the paper. Your eye is just drawn to the white line and it just ruins what would have been lovely paper. I emailed my query but have had no response.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Sunday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Delivered in Great time. Shame about the product. Had a professional come in to hang wallpaper for my nursery. A freshly plastered one feature wall. The paper was terribly thin and tore easily. The professional decorator came back (used the tradesman previously) as I thought it was his service. He explained the wallpaper wasn’t the best quality given the price I paid. Contacted I love wallpaper direct who requested pictures to which I sent. Over nearly two weeks later or backwards and forwards emails a refund was declined basically insinuating it was the decorators work that caused the issue. 6 weeks away from giving birth you can imagine this has caused me stress. I was offered a 10% discount of a new order. Really really upset and disappointed with the customer service and outcome of my purchase. Would not recommend this company.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review and feedback with regards to your recent order. Very sorry once again for the issues experienced with your purchase and that the response provided was not as to your expectation following review of the claim. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The package has been left in a different door (not in my flat) and has been lost. I have attached the pictures of the door where the package has been left, and my door. They are obviously different.”

Helpful Report

Posted 3 years ago

“Terrible company. Wallpaper supplied was damaged- no refund as yet. Ordered another lot on next day delivery which then didn’t arrive and they accused me to cancelling the delivery with DPD which is not correct. Will be claiming through my card company.”

Helpful Report

Posted 3 years ago

“I got a professional to hang this wallpaper as I paid a lot for it, he said when butted up a faint white line was shown down the joint, totally not able to use need money back to get more”

Helpful Report

Posted 3 years ago

“My package was left in the garden as opposed to being left with a neighbour or redelivered and no tracking service was available so I had to chase to find out why the package was late. The response was that after less that a month the driver could not recall how the delivery was made and Covid (October 2021) was cited as the reason why the package was not hand delivered. this is a shame because the designs are good, but this level of ambivalent customer service is unacceptable, dishonest and untrustworthy. I am still chasing for resolution.”

Helpful Report

Posted 3 years ago

“Was very disappointed with the end product as it didn’t come as advertised, there were lots of white stains in the wallpaper. And the worst bit is that the company doesn’t care about it. They didn’t even offer me new rolls in exchange for the bad ones they sent out. Seems that there are no quality checks done before leaving the warehouse. I say very bad customer service.”

Helpful Report

Posted 3 years ago

“absolutely disgusting service paid in good faith for what i saw on the website arrived very poor thin cheap looking rubbish with a much darker colour tried to return customer services were no less than vile, not allowing me to speak, talking over me, rude, and terrible, was told i should have ordered a sample in that case absolutely disgusting. massive fee to return the items now and going by other website refunds are not easy to get money i could have put down the drain outside with a better outcome.”

Helpful Report

Posted 3 years ago

“Wallpaper was extremely poor quality abs didnt go on well at all, going to have to strip it off abs get another one.”

Helpful Report

Posted 3 years ago

“Wall paper was no where near what was shown on website had to return it and pay for postage”

Helpful Report

Posted 3 years ago

“Beware of the company’s 30 day return policy if buying wallpaper on sale but not hanging it straight away. They refused to refund my unopened returns as it was more than 30 days.”

Helpful Report

Posted 3 years ago

“Ordered and received wallpaper. Wanted to return one roll and followed returns procedure which is you pay £6 to Hermes and drop in at Hermes shop and Hermes deliver to I Love Wallpaper. My return has gone missing and I Love Wallpaper want nothing to do with this despite Hermes being their delivery partner and accepted my return form etc, so I am now £28 out of pocket. Hermes impossible to contact by any means. I Love Wallpaper Customer Service incredibly unhelpful. I got conflicting information and fobbed off each time I called. Unwilling to help despite accepting my return. I Love Wallpaper state on their website "Fill in Hermes' easy online returns form and follow the instructions. You have the option to take your parcel to a nearby drop-off point or arrange a collection from your home or work. We'll take care of the rest!" I Love Wallpaper do not "take care of the rest", they don't want anything to do with you once they have your money. Beware!”

Helpful Report

Posted 3 years ago

“I would like to speak to someone about my order as I still haven't received it”

Helpful Report

Posted 3 years ago

“A professional decorater came and would not hang my wallpaper. When he pasted it the backing paper would come off. I'm telling you now you will not get get refund from these people. They just say the same thing over and over again saying sende pictures I have and they say it's not good enough. Please don't buy from this company. They are awful after care services.”

Helpful Report

Posted 3 years ago

“Nothing like the paper i orderd,”

Helpful Report

Posted 3 years ago

“A dozen rolls of Otis Geometric Wallpaper in various colours. Quality is very poor, it tears far too easily and the pattern comes off eg when you put very little pressure on. Eg hanging a clock or picture. It looks lovely if you don’t look closely. If we had a car we would have returned it all, so much wasted and so difficult to work with. I do not recommend at all.”

Helpful Report

Posted 3 years ago

“Bought the panel wallpaper in charcoal. The paper is terrible the slightest bend in the paper left a white mark on the paper (very difficult to avoid bending when working with long lengths) like the look of the paper but had to remove due to all the marks”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Very misleading! We purchased from Australia and paid in AUD. No mention whatsoever during the transaction process or in their Ts and Cs that they: " do not charge VAT on International orders but there are increased administration costs to fulfil international orders, which are inclusive of the price, this is reflected under VAT on the invoice. Import costs are separate to this "The Wallpaper Warehouse Ltd is based in the United Kingdom. Any orders that are received from outside of UK may be subject to import tax and custom charges. Should the customer fail to pay the necessary taxation, any costs incurred for shipping, recovering and destroying items will be deducted from any refunds that are offered."”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry for any trouble caused and if it was unclear of the import charges that are required with an international delivery. We do state this within our T&C's and make this clear at checkout prior to payment. If we can be of any further assistance on the matter, please dont hesitate to contact us directly. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

I Love Wallpaper is rated 4.7 based on 5,834 reviews