I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,832 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

Write Your review

Tell us how I Love Wallpaper made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting weeks for a refund, communication received said that they have a huge backlog. Avoid like the plague, wonder if I'll get my money back.”

Helpful Report

Posted 6 years ago

“DELIVERY TOOK MUCH LONGER THAN ADVISED AND DID NOT RECEIVE TELEPHONE CALL BACK AS PROMISED.”

Helpful Report

Posted 7 years ago

“No problem with order, 2 rolls with the same batch no, good sale price, happy with final efect.”

Helpful Report

Posted 7 years ago

“Wallpaper lovely but ordered 3 rolls as per their calculator yet only used 1 & half rolls They now tell me I have to pay for the return !!! Had I used near to the 2 rolls I could accept their "estimate" but having ordered twice as much as I needed on their recommendation (possibly thinking I wouldn't return the excess so hey increased sales !!!) I think the least they could do would be to provide free returns. Having paid for sample & returns I have added £7.50 to actual wallpaper costs, might be an idea to deduct sample cost when an order is placed ???? Very pleased with wallpaper & quick delivery though”

Helpful Report

Posted 7 years ago

“Girl said I was able to get refund.but actually i was only able to get credit note.rip off.secondly no head office phone number to contact.have to send email another rip off.travelled a long distance as well.will not buy from yourself again.warning rip of merchants.now I see why you have two stars”

Helpful Report

Posted 7 years ago

“Ordered paper... great... shimmer design arrived shortly after order... started papering last week, paper poor quality, thin cheap. Opened last 2 rolls 1 whole roll wasted as it looks like it's been stored poorly as the end is chewed possibly by rats, other roll creased to death and some pattern missing. Passed 28 days return so doubt I'll get a return. Not sure the company title is appropriate - suggest rebranding to something more fitting. Ihatewallpaper.com. Will shop elsewhere in future.”

Helpful Report

Posted 7 years ago

“WOULD NOT RECOMMENT - BE AWARE BEFORE ORDERING FROM THIS COMANY. I choose this company as I was looking for wallpaper designs on the internet and came across this company which had a lot of designs to choose from and at a reasonable price. I ordered 3 x rolls of wallpaper and received them the following day to my delight. The wallpaper was exactly what I was expecting and was pleased with the service and the wallpaper. After wallpapering the wall in which the wallpaper was intending for, I only require 1 and 1/2 rolls of the 3 rolls I had received. I am very tight for space in my flat therefore was not able to keep the unopened 3rd roll as a spare. I returned the unused and unopened 3rd roll via 2nd class royal mail, as I wasn't aware at the time of purchasing that return postage was at your own expense. This is why I choose the cheapest option to return this roll. After waiting a few weeks for my refund, I contacted I love wallpaper. I explained that I was waiting on a refund for one of the rolls I had returned. At the time of calling I didn't have the receipt of postage to email through to them so I was told without this I wouldn't be eligible for a refund. I totally understood this and decided to call back once I had found my receipt. Today I called I love wallpaper as I had the receipt and a scan of it to email through to them. Whilst on the phone I emailed through the copy of my postage receipt. I was told that this was not acceptable as it didn't have the address of return on it. I explained that this was sent through 2nd class mail, therefore would not have the address and that I choose the cheapest method of payment for return as It was at my own cost. I explained that I would totally understand if I was asking for a full refund of the three rolls but it's a little unfair not to be refunded for one roll when I could provided a receipt. I would of definitely recommend and used this company again had I not encountered this problem. I think that it's a little unfair seeing as I paid for the return and obviously going to use the cheapest method of payment. There was no customer service with this company as far as they are concerned they have had your business and are not bothered whether you use them again. I felt like I hadn't been a valued customer and no exception was made into meeting me half way.”

Helpful Report

Posted 7 years ago

“Not overley impressed. One of my rolls had a fault so had to wait for another-i was one roll short but it was out of stock. The timeline meant a different batch number. They didn't seem bothered or even apologise. Not sure I'd buy again from yhem”

Helpful Report

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Avoid! Awful. I order this wall paper you can see. The manager was horrendous on the phone even told me my eyes see different to hers. I think not, she wouldn't give me a refund on a product I ordered in good faith expecting it to be what I ordered. Awful awful awful so upset!”

Helpful Report

Posted 7 years ago

“Terrible! awful! avoid!”

Helpful Report

Posted 7 years ago

“My partner ordered wallpaper 2 rolls costing £45.90 after 5weeks the wallpaper had not arrived when she spoke online to the company they said they had attempted delivery severaltimes?????????? No card through the door elderly neighbours both sides she asked for a refund because she was told she would have to pay the £6.95 postage again she was refunded the money minus the postage we order online a lot never usually have a problem am very disappointed with the service”

Helpful Report

Posted 7 years ago

“Ordered shimmer wallpaper metallic gold and cream. When it arrived it was cream and brown...no metallic, no shimmer, no gold!! Not as described and not as shown on the very strikingly gold picture. Cost me £11 to return this poor item and they wouldn't refund me the postage. Will be reporting them to Consumer Protection for failing to provide adequate descriptions in their website.”

Helpful Report

Posted 8 years ago

“Amazing wall paper amazing prices helpful staff will be shopping with you again in the future ????”

Helpful Report

Posted 8 years ago

“Good Value for money. Item descriptions are spot on. Quick delivery (from personal experiences). What more could you ask for? :) One happy customer. See you again soon!”

Helpful Report

Posted 8 years ago

“Very happy with Quality of paper and speedy delivery”

Helpful Report

Posted 8 years ago

“My sample was a good size which led me to order my wallpaper. Items were delivered promptly. I love the great designs 'I love wallpaper' offer together with the superb paper quality. I can honestly say ... I love 'I love wallpaper'”

Helpful Report

Posted 8 years ago

“Order came really quick. Good quality and looks fab and was reasonably priced (I would like to say cheap but not cheap quality! compared to other sites who charge ridiculous prices and the quality is no better!). Would definitely order from this site again. My daughter loves the wallpaper in her room. Many thanks.”

Helpful Report

Posted 8 years ago

“My first time with this company and I have to say the wallpaper was second to none, the service excellent, I would highly recommend them, hope to use them again in the future.”

Helpful Report

Posted 8 years ago

“Our Centre piece ! Decided to opt for a design wall paper... Found this on line, nothing could compare in the shops! Looks fantastic with our new bespoke fireplace! Thanks for the prompt service. Arrived safely and quickly. Highly recommend!”

Helpful Report

Posted 8 years ago

I Love Wallpaper is rated 4.7 based on 5,832 reviews