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I Love Wallpaper Reviews

4.7 Rating 5,832 Reviews
94 %
of reviewers recommend I Love Wallpaper
4.7
Based on 5,832 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read I Love Wallpaper Reviews
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Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

Write Your review

Bought a paper sample and tester pots to match paint. Went for the darkest paint and painted all the room. Went to paste first sheet and well, you can see the result. Very different. Now I have contacted customer service and await their response but I expect full refund including my return postage contrary to their terms and conditions but in line with my consumer rights
Helpful Report
Posted 5 years ago
Wall paper terrible!! Looks different to on the site. Terrible to apply rips and scuffs very very easily!!! So still sat with no wall paper £40 for two rolls wasted!!
Helpful Report
Posted 5 years ago
Got my delivery today, so happy with results. Just love this paper has now made my house a home
Helpful Report
Posted 5 years ago
I just ordered 6rolls of wallpapers (3different style), on the 13th late afternoon, to Hungary, because the prices are better than here and the wallpapers looked beautiful. There was a weekend between, so I was surprised: next day I got a message that the package is on the way, and today morning (18th) I received the package. I got what I've ordered, really quick, quality looks very good for the first sight :) wallpaper rolls look the same like I imagined.
Helpful Report
Posted 5 years ago
Had over 7 emails saying they will get back to me and they just don’t bother. They have had 3 weeks to get in touch but they have had my money and left me with paper I can not use. I order the navy Zara wallpaper. It can and looked grey to me but it was ok. I got to the third sheet and pigment was pissing and it was very clear to see. I called and they refunded my money and I requested a new role. When it came that was actually navy blue and the other one was grey but she had not sent the same batch number to it was all totally different and they would not refund as I had pulled the cellophane off to check it’s colour. So, can you make sure you order enough, just in case they run out of the batch number you need because it will leave you ripping all your paper off and purchasing new from wallpapersales which was amazing and no need for batch numbers because they seemed more professional and legitimate. Not sure if ILW are seconds with the amount of bad reviews of the wall paper I purchased. Oh and you have to pay to return and they do not refund. It’s not cheap either!!
Helpful Report
Posted 5 years ago
I would give it no stars and will never use or recommend this company to anyone. After nearly a week 2 orders 1 completely wrong and lied about and 1 still incomplete they have the audasity to say we have to pay for returns even though it was their mistake
Helpful Report
Posted 5 years ago
Refused a refund of damages wallpaper paper.2 mins after buying it. Still not got a refund after 30 minutes. Because I will not buy another wallpaper.
Helpful Report
Posted 5 years ago
Absolutely shocking customer service. Paid £6.95 for next day delivery. Waited in all day, now informed won’t be delivered until after 2pm tomorrow. Will never order from this site again
Helpful Report
Posted 5 years ago
What a superb company, excellent choice of fabulous wallpapers, boxed in quality packaging and delivered to the door. I am so thrilled I've ordered more. Highly recommend.
Helpful Report
Posted 5 years ago
I've recently ordered the red tartan paper the price is very good the service and delivery to Ireland very good a couple of marks on the paper which I can sort out. The paper is easy to hang but a pain if you don't get the first piece straight but it's just what I wanted. Thanks
Helpful Report
Posted 5 years ago
Excellent quality wallpaper and at a very reasonable price,costumer service was very good as well on their chat line ,will definitely use this company again.
Helpful Report
Posted 5 years ago
Good service overall but wallpaper calculator is cleverly made to sell more than you need. My fiance bought two rolls of wallpaper because that's what came in the calculator. TWO ROLLS for 3 STRIPS of walpaper. (1.5m x 2.3m). That gives 3.1 meter for waste and pattern matching from 1 ROLL!!! yet calculator says you will need 2!!!
Helpful Report
Posted 5 years ago
The delivery service provided lets this company down. After 6 days my wallpaper hadn’t been delivered however Hermes claim not to have been able to have found my house. After telephoning customer services I was informed that it had been returned to them but they would arrange a next day delivery on DPD. Delivery problems seem to be common place with this company and I would question whether the order was ever despatched in the first place
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Posted 5 years ago
Very please with the quality and the quick delivery,I love my wallpaper and thank you very much for that!Definitely recommend!
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Posted 5 years ago
Got wallpaper from hartlepool shop today (3 rolls)got a carrier to put it in didnt realise the price of bag till got home £6.95.!!!!!
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Posted 5 years ago
The wallpaper looks nothi g like the picture! We paid £6 delivery and another £13 delivery! Shocking company
Helpful Report
Posted 5 years ago
FAULTS ALLOVER MY PAPER ! Travelled to the shop ,turns out it is more expensive than if you buy online ! Some by DOUBLE the price , i am so disapointed in this paper if i had the energy i would pull it all off , carefull what you buy ! mine had lines down edged (white) sticks out a mile was also white scratch like marks in places aswell , & paper was awfull to hang , tearing , unable to get a clear cut , its was a total nightmare (caden triangle ) WILL NOT BE GOING AGAIN !! It took me months to work out my vision of what colours nd papers etc etc & i got it so right but the wallpaper has ruined it ! Going to have to live with it for a while , please be aware i think they sell SECONDS !! At FULL price 🤔
Helpful Report
Posted 6 years ago
Trading stardards have been informed against ilovewallpaper . I hope it saves thousands of peoples money that buy from you, as your a nothing but a scam of a company . In preach of the contact telling customers they will receive their wallpaper in 3-5 days . In which case Means NOT ATALL!! Promises next day delivery ?? Still NO wallpaper ! DONT WASTE YOUR MONEY !
Helpful Report
Posted 6 years ago
I wouldn’t even give them one star. They are a scam of a company ! Time wasters, mistake after mistake with them. sorry anit good enough when you have hundreds of bad reviews! Lost parcels and sending to wrong addresses, rude customer services. what a ridiculous shameful company! Do not buy from them
Helpful Report
Posted 6 years ago
We Ordered our wallpaper and it was taking a long time on delivery, rang the customers services to find out what was going on, to be told it had been lost by their courier !!?? This Seems to be a common problem if you read reviews for Ilovewallpaper. The lady did offer us a next day delivery so hopefully fingers crossed it be here by the morning! Would not recommend them unless you want the run around stress and to be waiting longer then you’d hoped for. Let’s all hope they do the right thing and change there courier for the sake of their customers.
Helpful Report
Posted 6 years ago
I Love Wallpaper is rated 4.7 based on 5,832 reviews