Name: I Love Wallpaper
Rating: 4.65

“Postage is steep. And not clear till checkout that it isn't included in price.”

Posted 4 years ago

Thank you for your review and feedback. We often have free delivery promotions active to help save on the cost, when applicable feel free to contact us if you decide on an additional purchases and we will be happy to advise on this.

Posted 4 years ago

“Couldn’t use had loads of the print missing and white blobs in the paper”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk.

Posted 4 years ago

“Wallpaper sample so expensive!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. Samples are charged at a fixed rate very sorry for any trouble caused. However, we often have promotions to save on the cost and occasionally provide them free of charge. Please feel free to contact us and we are always happy to advise on offers that will save on this cost.

Posted 4 years ago

“During the first lockdown they allowed me to purchase rolls of a wallpaper that they didn't have in stock and I waited weeks and weeks, I then asked for a refund and that never came. I had to call again 3 weeks after my first refund request and got my money back and then a week or two later received an email to say my wallpaper was coming on that day, so I then had to wait all morning for the delivery so I could send it back, it wasn't downtown the delivery guy he is one who often delivers and he is always good and on time. I used to always buy my wallpaper from I love wallpaper but I have now lost my faith in them.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review and for your feedback. Once again very sorry for the additional trouble you have experianced with getting a resolution on the situation. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“I won’t be ordering from them ever again! Got samples at the start of lockdown and liked one roll, went to order but out of stock for ages and ages - that’s fine, expected at these crazy times. I was delighted when I got an email to say it was back in stock and ordered within 2 hours. However the wallpaper never showed up! After 5 days from the estimated delivery I contacted them to ask for an update. They said it was delayed from the suppliers and would be with them in a few days. It’s poor that I wasn’t told this! It then STILL wasn’t with them after a few days. So I had to chase again. The wallpaper has now FINALLY arrived. I emailed to see if I could have a gesture of goodwill given I’d waited over a month. They offered me 5% off my next order. What a joke! 5% is poor when they have offers on all the time and also - it’s not like I regularly order wallpaper. I have no plans to decorate further rooms and if I do - it now won’t be through them. Poor service when this is the second time I’ve ordered from them and had also recommended to 2 friends. But I won’t be doing that anymore. Shame!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. I am very sorry once again for the trouble you have experianced with your purchase and appreciate the feedback you have provided. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 4 years ago

“the paper that was delivered didnt match even though from the same batch number, it was a complete waste of time and money as the whole lot had to be sent back. The wallpaper had quite a few lines that needed matching up but no matter how you tried this there was always a line on the strip that didn’t match up. Customer services did respond quickly though.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. This review is linked to sample order so I cannot locate your details I'm afraid, I'm confident if you have contacted our team this has been resolved for you, however, if not please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Samples that cost and postal cost to come folded in to small pieces which then affect the look of the wallpaper with lines and tears what did I pay for?”

Helpful Report

Posted 4 years ago

Thank you for your review. We do stipulate on the website that samples are charged at £1.25 each with a one-off delivery charge of £1.49. I understand however, it can work out quite costly when buying samples. Please feel free to check out our website or social media for special offers and any discount codes. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Never received it and still not received a refund 2 weeks later!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Disappointed with I love wallpaper Had to order a couple of extra rolls of wallpaper to finish our room due to the repeat and when they arrived they were a very different colour from the original rolls we received I called and spoke to a customer service rep (who was very pleasant and helpful) to try to order the same batch as the original but he advised that I love wallpaper don’t know the batch numbers of the wallpaper they have in stock For a company specialising in wallpaper I’m really shocked about this Surely they realise people may need to reorder rolls of wallpaper and want the same batch Very disappointed and won’t buy from I love wallpaper again”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post this review. Whilst we do our utmost to send you the same batch as your previous order this is not guaranteed, if so we will send the closest available batch available, with different batches it is known that the pattern/shade can be slightly vaired. Sorry for any inconvenience. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“My product isn’t up to satisfactory it hasn’t been printed properly on one side and has white all down it, I need this reviewing please!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Happy to take my money for samples but when I tried to place an order I was told they don’t deliver to my area, I live in mainland Scotland. I have given my business to another company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post this review. I'm sorry to hear you have now taken your business elsewhere. We do ship to Scotland, I can see when placing your order it was attempted under Mainland UK rather than Highlands and Islands which is why it would not have allowed you to proceed. If you ever have any issues our friendly customer service team are on hand with any help you need. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“I ordered 2 samples, which were cut so small i couldnt get a realistic view of them. The wood panelling effect consisted of 2 squares. On that basis i wouldnt order.”

Helpful Report

Posted 4 years ago

Thank you for your review. We do stipulate on the website that samples are approximately 53 x 30cm and don't always include the full pattern. Apologies for any inconvenience. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Samples are too small and don’t give you the full pattern”

Helpful Report

Posted 4 years ago

Thank you for your review. We do stipulate on the website that samples are approximately 53 x 30cm and don't always include the full pattern. Apologies for any inconvenience. Kindest regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“It is a beautiful wallpaper but when the paste is applied it behaves totally different. We have had a hole just brushing it with a paste brush and you can see lines easily when the light is shining on the wall , even though you know you did everything correct to prevent this. It becomes like filo pastry when paste is applied and we love it in the day but at night you can see flaws and we have never had that with any other wallpaper in the house. Disappointed as the price paid it should have made no difference wet or dry.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Not recieved my samples”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Sorry but Quality really really bad”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“Awful. Company is a joke”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. Apologies we where unable to amend your address, it had already been dispatched at the stage your request was received. I can see this has since been returned to us and we will issue your refund very soon. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“This wallpaper is expensive for the quality! Really thin and rips very easily when hanging! Would not recommend”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 4 years ago

“I ordered a sample piece of wallpaper and it's tiny ! It doesn't give you much chance of seeing what it may look like in full”

Helpful Report

Posted 4 years ago

“Didn’t receive the samples which I paid for. The order was placed 10 days ago and I still haven’t received it!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

I Love Wallpaper Reviews