Name: I Love Wallpaper
Rating: 4.65

“Absolutely shambles of a company. Tell u to request a batch number that you need then send a complete different number. Already opened one original roll so can’t return and request all the same batch number. Ordered numerous times from here aswell. Won’t be using again!!!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry if the batch requested could not be fulfilled and for any trouble caused. We do specifiy on request " whilst we will do our best to send you the same batch as your previous order, this is not guaranteed. We will send the closest available batch." as this cant always be possible to a later purchase. Very sorry once again for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Ordered the Midnight Tropics Mural, I was very happy with choice. Halfway through papering the wall I noticed a flaw in the paper. It completely destroys the look of the wall and will have to be replaced. But most certainly not by this company, quality paper does not come with added flaw features. I have now read many reviews that say the quality is poor and flaws are not isolated incidents. I raised the complaint immediately - due to decorating I didn't pick my emails up every day. When I did a few days later, my complaint had been closed. Customer service is abysmal. When I raised this matter, I was informed they would send my pictures to the manufacturing dept. Several days later and no reply. Not only do they sell flawed wallpaper but they are also unwilling to deal with it.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Be careful when buying paint from this retailer as their return policy is outdated compared to other outlets. We only requested an exchange in the Blaydon branch but they were not forthcoming. The product was off the shelf and not bespoke so could not see a problem. SO BE WARNEDas we all make mistakes.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you're unhappy with the returns policy experianced in our Blaydon branch. In store we do display signs regarding return/exchange of goods to make what can be offered as clear as possible and I am very sorry if you feel this was not upfront or fair in respect of the policy. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“I was asked to take photos after questioning the colour of the wallpaper I received as it was not as described on their website and the resolution of the print was grainy and poor quality. I was asked to take some photos so they could check it. Naturally I opened the roll of paper to take the photos. They informed me after reviewing the photos that the paper was as expected at which point I requested a refund as I was not happy with the quality/colour. I was informed that because I had opened the roll, that it was against their returns policy and that they would not refund me my money if I returned it after being opened. Despite the paper being clearly different from the website pictures/description/quality (as you would expect from a £100 roll of wallpaper!) and that I was tricked into opening the roll unknowingly invalidating my return as per their policy, I requested politely that they make an exception given the circumstances and accept the return (still within the 30 days), but they refuse. I believe that I am within my rights to open and inspect goods bought online (as per the Consumer Contracts Regulations) and will be taking this further.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave a review. As all products are wrapped in clear cellophane to allow the design to be visualised on receipt, as the product has been removed from the packaging unfortuantly this would make it non resaleable to accept a return at this stage. Our request for images was to see what you could to reflect on the issue, we did not advise opening the product at any stage to show this. As the product has been reviewed and matched to the product images shown on our website, we can assure you the design is not faulted or misprinted. I can only apologies once again if this was not as you have expected. Kindest regards, Thomas Ilovewallpaper

Posted 3 years ago

“Avoid Avoid. I ordered 6 rolls on the basis that the online calculator told me to order 5. I only in fact needed 4 and so am now left with two surplus rolls. I sent them back a wee bit over the 30 days policy and they won't refund. I have just had to pay £6.95 to have them returned to me or I would lose out on the £44 I paid for them. 30 days during a global pandemic is shocking especially when the only reason I couldn't get mY decorator in sooner was restrictions changing. I have been told a lot of tosh about batch numbers etc, but rolls of paper don't change. I won't deal with this company again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry for any trouble caused with respect of our policy in place for returns. While consideration and understanding for the current pandemic is most certainly something we look at in respect of our policy offered, due to variation of stock held we do unfortuantly need to have a timeframe to limit this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Not a great experience at all. Ordered samples from their website which costed about £6 and four tiny samples turned up, which hardly showed the pattern on the papers I’d selected. I ordered one too many rolls for safety. However their returns policy of 30 days isn’t great as I’m now stuck with an unopened roll in perfect condition that I don’t need. Paper isn’t great to work with and the quantity is pretty poor. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry you're unhappy with the samples you've ordered and for any trouble caused by the returns policy. Unfortunately, with larger designs such as this, it's impossible to send the full pattern as the pattern is larger than the sample. The samples are sent primarily for colour/texture reference and so that you can arrange a paint match etc, however, we understand it is nice to see how it would look first hand and are looking to improve on this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“TISSUE PAPER,30 YRS HANGING PAPERS,THIS IS DEFINITELY THE WORST.Customer bought 20 rolls,I hung two lengths and won't put my name to it.Can't use a blade on it because its like pulp when wet,bad product.Anyway who would buy w/paper on line? No rep to argue with,pity because I've sent every rep on his way and always got my customers dosh returned.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“TISSUE PAPER,30 YRS HANGING PAPERS,THIS IS DEFINITELY THE WORST.Customer bought 20 rolls,I hung two lengths and won't put my name to it.Can't use a blade on it because its like pulp when wet,bad product.Anyway who would buy w/paper on line? No rep to argue with,pity because I've sent every rep on his way and always got my customers dosh returned.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“I received my paper and it had stains on it”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I am very sorry to see you have experianced this issue with your product and for any trouble caused. I have emailed you directly to request some additional infomation about the product flaw in order to get this resolved for you. Once again very sorry for any trouble caused and I look forward to assisting on the matter. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Bought this paper 3 times all 3 times rolled at seams overnight and couldn't be mended so disappointed as loved the look when it first went on”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review and for the product feedback. I am very sorry for any trouble you have experianced with hanging the product. If you have any surplus of this still aside, please dont hesitate to contact us directly, we would love to test this for any potential faults to resolve this for you. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Paid next day delivery and they lost it, I asked for a replacement sent out as we needed it ASAP hence why we paid extra for delivery! They refused to until they investigated it with DPD, even though they knew it never got delivered . The staff are rude a really unhelpful , they eventually sent the wallpaper out a week later . I would avoid this company at all cost.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. Apologies again for the delay with your delivery and for any trouble caused. I can see your postage charge was fully reimbursed and a replacement sent out as soon as possible to minimise delay. Apologies if you feel the service provided was not up to the standard expected and for that this took time to resolve. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Felt like writing paper rather than wallpaper. Didnt purchase it even though on the website it looked lovely”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the product ordered from us. Samples are always offered for colour & quality purposes to ensure the design is right for you in advance of full rolls. Very sorry once again the design was not as expected and for any trouble caused. Kindest regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“The choose 2 different wallpapers and every time we had to send it back due to it not being the colour specified on the website and looking completely different to the picture online - I understand it being a slightly different colour but not a whole different colour!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the product ordered from us. Samples are always offered for colour & quality purposes to ensure the design is right for you in advance of full rolls. Very sorry once again the design was not as expected and for any trouble caused. Kindest regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“My initial purchase was incorrect so I returned the paper and brought a new design but I have never received a refund from my first order which is very disappointing”

Helpful Report

Posted 3 years ago

“After putting up the paper the last one had a printing Error”

Helpful Report

Posted 3 years ago

“I ordered a sample on 10th Feb 21. Received confirmation of despatch the same day advising 3-5 working days. Finally on 26th Feb 21 it arrived but by then I had given up waiting and purchased wallpaper from another source, In conclusion I wasted £2.74 and “I Love Wallpaper” lost a sale of £200. Disappointing to say the least”

Helpful Report

Posted 3 years ago

“Starting with delivery very poor box battered and squashed wallpaper slightly squashed .I was very disappointed with paper very poor quality you could see through it very thin and the colour wasn’t what I expected.”

Helpful Report

Posted 3 years ago

“Quite expensive for a small sample which was of the panel wallpaper .very disappointed it looks awful.”

Helpful Report

Posted 3 years ago

“I had a complete nightmare with your company,I ordered the same items 3 times because they didn’t turn up! Once turned up the box was damaged and all the wallpaper paste had broken over the wallpaper !!!”

Helpful Report

Posted 3 years ago

“Not very impressed at all ordered a sample piece which by the way the package and postage cost more than the sample . It didn’t arrive after 10 days so I contacted I love wallpaper who assured me they’d sent it but I never did receive it.Gave up in the end wasn’t worth all the hassle and found some other wallpaper from a different supplier”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

I Love Wallpaper Reviews