Hydro-X Reviews

Name: Hydro-X
Address: Hydro-X HouseEden PlaceOutgang Lane, Dinnington
Rating: 4.75

4.8 Rating 246 Reviews

96 %

of reviewers recommend Hydro-X

4.8

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-X:

Over 35 years Hydro-X has become a nationally recognised name in Water Treatment, Water and Air Hygiene services, and Legionella Training, representing high-quality risk management and excellent value for money. Hydro-X also provides water treatment and hygiene consumables via www.hydro-x-store.co.uk

Visit Website

Phone:

01909 565133

Email:

info@hydro-x.co.uk

Location:

Hydro-X HouseEden PlaceOutgang Lane
Dinnington
S25 3QT

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Hydro-X 5 star review on 3rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been using KN95 facemasks throughout the current pandemic and the time had come to obtain a fresh supply. Following an Internet search, I was soon drawn to The "Hydro-X Web Site" which I found clear, helpful and easy to navigate. I also noted that those who had left Reviews had largely made favourable comments. I placed my order without any difficulty on 3rd January and, over the following days, received e-mails providing details of that order (including an invoice) together with tracking information. The facemasks were delivered on 7th January without any problem. Alongside the e-mails I received concerning my order, I was also sent information about the work of Hydro-X, Aquabox and other Companies concerning the supply, by Aquabox, of equipment to Third World Countries to help with water shortages and supply of fresh water through the use of filtration equipment; I was very happy to make a small donation to help with this work. Should I need additional facemasks, or indeed any other items of equipment available through Hydro-X, I would have no hesitation whatsoever in returning to this Company. Furthermore, I would like to take this opportunity of thanking the staff at Hydro-X for the prompt and efficient way in which they handled my order.”

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Posted 3 years ago

Thank you very much for your kind review. We're glad you were happy with the product and service you received

Posted 3 years ago

“Let down by your choice of Courier. Took afternoon off work but delivery never arrived and no comms to say there were issues. Arrived the next morning within an hour of getting another text with time slot. Lucky I was there. I paid £11.95 plus VAT for this privilege - the most expensive delivery fee I’ve ever paid. A refund of this fee has been requested but I suspect the radio silence will not be broken.”

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Posted 3 years ago

We're sorry you weren't happy with the service you received. We did reach out to you several times to no avail to advise that you had placed your order during the advertised closed period over Xmas and New Year, and so that delays should be expected. Should you choose to use Hydro-X next time, we hope you have a better experience.

Posted 3 years ago

“quick and simple”

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Posted 3 years ago

“Will USE THIS SERVICE AGAIN VERY FAST AND NO PROBLEM”

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Posted 3 years ago

“Order was sent incomplete, when called promised call back and no one bothered calling us back. We will never ever recommend this company to anyone, the receptionist lis a liar”

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Posted 3 years ago

Good morning Shakeel. I'm sorry you were let down by our courier and your items were not received in good order. I understand that given the choice of replacement items or a refund you have opted for a refund and this has been processed. I can assure you that our staff try their very hardest to provide the latest available information on all shipments, and leave messages when clients are unavailable.

Posted 3 years ago

“Very quick and easy test to carry out in line with our risk assessment.”

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Posted 3 years ago

“Delivery cost was excessive.”

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Posted 3 years ago

“Very helpful and informative regards Mark”

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Posted 3 years ago

“Excellent service! The face masks took only 24 hours from dispatch to delivery!”

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Posted 3 years ago

“Grea6t service, quick delivery and good pricing”

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Posted 3 years ago

“Haven't used your company before but from the time of placing the order to receiving the item and invoice was effortless, the item arrived very quickly and in perfect condition. Thank you.”

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Posted 3 years ago

“Not just down to Hydro-X, delivery company did not help by not leaving missed delivery cards on first attempts. Unfortunately, after that Hydro-X response was slow and i had to keep chasing for a resolution.”

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Posted 3 years ago

“We were new to using dip slides, but the support guys helped us select the right slides for our food production facility. We shall definitely buy more from Hydro-X as they were reliable and always helpful.”

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Posted 3 years ago

“Quick and efficient delivery. I had difficulty using the online order form, but a quick phone call and friendly, helpful staff sorted me out. The Legionella testing thermometer is an simple tool to use and an asset to a landlord like myself to make sure my letting property is safe. Thank you Hydro-X!”

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Posted 3 years ago

“Great Starter Pack”

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Posted 3 years ago

“Excellent product”

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Posted 3 years ago

“Hydro-X are at the very top of the water industry training dynamic. Excellent facilities; superb course materials to take away with you and a dedicated customer focused team on standby to help with any inquiries.”

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Posted 3 years ago

“Well packaged great online customer service before hand too”

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Posted 3 years ago

“We were very impressed with the service and the quality of the products we received.”

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Posted 3 years ago

“Great Product. Very fast delivery. Will order again”

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Posted 3 years ago

Hydro-X is rated 4.8 based on 246 reviews