Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

“after shopping around and talking to other companies we spoke to the fab sales team at hydro active spas, we found them to be open honest and refreshingly not pressurized at all. this made us feel in control and supported in our choice and that we could trust the team. they were patient and understanding and made us feel valued as customers. we would not hesitate in recommending this fab company to supply your next spa, they are just amazing form start to finish.very informative , advising s along the way , keeping in touch and being helpful and supportive . well done and massive thank you to all the team especially to Katy always patient and helpful !!!!! so if your are in the market for a hot tub to chill out in and want a relaxing and stress free experience do not look any further .”

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Thank you for taking the time to leave such an excellent review. We are pleased you are happy with the service we provided yourselves. Hope you have many years in your Hot Tub. Team Hydro :)

“From start to finish everyone we dealt with was knowledgable, helpful and friendly. We were happy from the off with a cracking deal from Alex. Everything was booked in and ran like clockwork, with everyone who came adhering to social distancing. The electrician was very friendly worked tidy. Finally the 2 delivery guys were top notch the tub was round the back and filling up in no time (even though it was a squeeze). Were extremely happy and wont be going anywhere else for help, chemicals and servicing. Thanks guys.”

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Thank you for the lovely review. We are glad to hear we provided yourselves with a freindly customer service. We hope you have many wonderful years Hot Tubbing. Team Hydro :)

“We purchased a hot tub from Hydro Active in Doncaster and it’s amazing! We dealt with Alex who was great and really helpful in advising us which was the best spa for us. Did his upmost to get it delivered in a short time frame and communicated with us throughout the process. I have to say a special thank you to Martin (one of the Engineers from Hydro) he came out to us today and went through absolutely everything we need to know about general daily maintenance and upkeep to get the best performance out of our spa. He’s a really nice guy and nothing was too much trouble! Would highly recommend!”

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Thank you for taking your time to leave us such a great review. We are pleased to hear you enjoyed our sevice and the details we provided. Team Hydro :)

“We purchased a hot tub, during lock down, thinking we would have to wait until it was all over. But no we have had it delivered and loving it. From the start, with the chat on line through to on site check, electrics, tub delivery and installation and after care with questions, the customer service has been fantastic from Andy, Katy and team. All extremely friendly, helpful. The hit tub is amazing so much better than expected. Definitely recommend this company to purchase from. A bonus even is that my husband who has struggled to sleep, because of muscle pains, for many years has slept very well since purchase. Thank you”

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Thank you for the review. We are so glad we provided a fanstatic customer service to yourselves. Its also great to hear the benefits that your Hot Tub is having for your husband. Happy Hot Tubbing, Team Hydro :)

“Really good service all the way through from Katie Alex and the engerineer who came out to install the hot tub. When we called up with a question katie was more then happy to help! Would highly recommend this company. We purchased the store elite in midnight canyon it looks amazing and just what we wanted out of a hot tub.”

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Thank you for the lovely review you have left us. We hope you have many wondeful years Hot Tubbing. Team Hydro :)

“I purchased a Whitewater Hurricane Elite from Hydro Active pools and spas in Doncaster recently and have had the hot tub for a week now. From our initial enquiry online, subsequent discussions, order and deliver process, we have been really happy with the quality of the customer service offered by Andy and the team. Installation went as planned with electrics first followed by the hot tub later in. The morning. By mid-day, everything was up and running. Again, all the staff involved in this process were professional and helpful. We are really happy with the quality of the hot tub so far, it looks and feels extremely well built, is well specified, powerful and easy to use. The seven seat configuration works really well for us and glad we decided on this option over the lounger configuration. We also had the WiFi option fitted which makes operation even easier I think. After sales and advice on maintenance and water quality has been great from Hydro Active and pleased we decided to by from a reputable local dealer for this reason. So, one week in and we are really pleased with our purchase and Hydro Active. We would thoroughly recommend this company and our Hot tub to prospective buyers.”

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“I purchased a Whitewater Hurricane Elite from Hydro Active pools and spas in Doncaster recently and have had the hot tub for a week now. From our initial enquiry online, subsequent discussions, order and deliver process, we have been really happy with the quality of the customer service offered by Andy and the team. Installation went as planned with electrics first followed by the hot tub later in. The morning. By mid-day, everything was up and running. Again, all the staff involved in this process were professional and helpful. We are really happy with the quality of the hot tub so far, it looks and feels extremely well built, is well specified, powerful and easy to use. The seven seat configuration works really well for us and glad we decided on this option over the lounger configuration. We also had the WiFi option fitted which makes operation even easier I think. After sales and advice on maintenance and water quality has been great from Hydro Active and pleased we decided to by from a reputable local dealer for this reason. So, one week in and we are really pleased with our purchase and Hydro Active. We would thoroughly recommend this company and our Hot tub to prospective buyers.”

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Thank you for taking the time to leave such an indepth excellent review. We always pride ourselves on the customer service we offer to yourselves. We hope that you are still enjoying your time in the tub. Team Hydro :)

“Fantastic service from sales through to delivery. Very happy with the product and feel confident with the after care. Thank you”

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Thank you for leave a review. We hope you have many lovely years in your hot tub. Team Hydro :)

“Andy,Katy and the team provide an excellent service we were complete beginners and needed lots of advice and they gave it but we absolutely love our spa,we have a few teething problems and Katy’s been very helpful and hoping to get sorted soon”

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Thank you for the review. We are glad to hear you love your hot tub and the service we provided. Happy Hot Tubbing, Team Hydro :)

“I cannot recommend this company enough! From my initial phone call With Alex to gain information I knew this was the company we had to go with. Alex was patient, knowledgeable and very helpful- he spent lots of time answering and explaining everything to me so I was 100% happy and understood everything in depth. At the initial site visit, delivery and instillation everyone was professional, friendly and approachable. Nothing was too much trouble for anyone within this company. I will certainly be using them now forever more and suggest everyone else to do the same! Thank you all!”

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Thank you for the excellent review you have left us. We always love to hear that we provided you with our 5 star service. Hope you have many years Hot Tubbing. Team Hydro :)

“Fantastic friendly customer service. We have contacted lots of businesses while trying to find the right spa for us. Hydro Active have definitely been the best to deal with therefore we have just placed our order with them. We dealt with Katy from start to finish and she could not have been more helpful and informed. Thank you”

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Thank you for the review. We are glad you recieved our fantastic service. Happy Hot Tubbing, Team Hydro :)

“Bought a pre-owned hot tub as I'm new to the hot - tub scene Andy & Chris were brilliant as I didnt have a clue on anything really. Delivery was quick great bunch of lads they sorted everything out for me and the after sales is amazing if i ever get stuck on anything andy always gives me the best advice 5 star rating & i will be buying a Brand new tub next year off these guys 👌”

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Thank you for the amazing review. We always love to hear the great feedback about our team and the service we provide. Happy Hot Tubbing, Team Hydro :)

“Cannot fault the great service from Hydrocactive spas, during these uncertain times my hot tub was much needed! Initially spoke with Alex, very informative & friendly. Buying the tub was easy and the guys used PPE and more than a 2m distance to ensure everyone's safety! Fabulous service, would highly recommend & so happy with my tub!”

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Thank you for the lovely review. We are pleased to hear we provided you with our fabulous service. We hope you enjoy your Hot Tub, Team Hydro :)

“Great service from start to finish. Spoke initially with Alex, not pushy, just helpful. Ordering was easy, simple and straightforward. Guys turned up to install, no fuss. Couldn't be more helpful. Great work, really pleasant. Would highly recommend them.”

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Thank you for the lovely review. We are pleased you enjoyed our service. Hope you have many years Hot Tubbing, Team Hydro :)

“Excellent service from a fantastic company. Everything from the quote, site survey, electrical work and delivery was first class. I would without a doubt recommend them. The hot tub itself is fabulous.”

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Thank you for the excellent review you have left us. We always aim to provide out customers with a first class service, like we have done with yourselves. Happy Hot Tubbing, Team Hydro :)

“Having purchased our spa a year ago from Andy and his team we recently had our first annual service carried out by liam. What an amazing service and response from the hydro active team. Service was carried out quickly and Liam was both friendly and very informative with any questions I had on the day. I would 100% recommend any Purchase from hydro should anyone be looking for a spa. Keep it up guys”

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Thank you for the taking the time to leave us such an excellent review. We are pleased to hear you had our amazing service provided to you. Team Hydro.

“Excellent service from chris, jacko and martin, very friendly, very informative and would highly reccomend”

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Thank you for the wonderful review about our excellent service. We hope you have many years Hot Tubbing. Team Hydro :)

“Brilliant service from hydro, cannot thank the team enough, great from start to finish, would highly reccomend”

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Thanks for taking the time to leave us this review. We're happy to have been able to help and that we have been able to leave you happy :-) our ultimate aim! Team Hydro

“Great having warranty with the tub, the guys are very knowledgeable and very quick responding to any and all issues. Great job guys! Thanks for the service.”

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Thank you for your valued feedback, we're pleased to have been able to get your hot tub back up and running again and resolve the issue you had :-)

“First class service from Initial showroom visit to install. Katy was fab, and Chris and Martin were really informative, friendly and helpful. Can’t recommend Hydro Active highly enough.”

Helpful Report

Thanks for your valued feedback. We're glad you have received such a good service from our team! Welcome to the Hydro Active Team, and here's to many years of tubbing fun for you and your family :-)

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Hydro-Active Pools & Spas Reviews