Hydro-Active Pools & Spas Reviews

Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

5.0 Rating 381 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

Metrics

Info

5.0

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

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Hydro-Active Pools & Spas 5 star review on 26th October 2020

Mr Backhouse

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had HPS Leisure to landscape our garden. We cannot thank them enough. The customer service has been brilliant. The landscapers were amazing, nothing was too much trouble for them, they worked long hours during a heatwave and did a fantastic job! We are thrilled with our new garden. Thank you!!!”

Helpful Report

Hi Emily, glad you're happy with the result of your garden. It's our pleasure, thank you for the lovely feedback. Team Hydro.

“Been with this company for 8 years since purchasing the hot tub every year annual service Just had a repair done and again Martin went above and beyond. In 8 years not had one issue with this company Katy in the office is fantastic. It’s good old customer service at its best I will recommend them 100%”

Helpful Report

Hi Mark, we appreciate your lovely words and all the praise you've given our staff. We're glad you're happy with our services after so many years. Thank you for being a loyal customer. Team Hydro.

“Hydro-Active Pools & Spas came to service our hot tub which they did fantastically and properly! To the point where we saw legs out the top whilst they made sure to polish every bit! We also discussed a heat pump which we decided to have installed. They organised the installation swiftly and Martin the engineer came and installed the heat pump very professionally and also took the time to explain exactly how it worked which was very useful. Since having the heat pump our electricity bills have over halved daily even factoring in the warmer weather, a no brainer with the cost of electricity now and I would recommend anyone thinking about one to contact Hydro-Active Pools & Spas and get one installed! Fantastic company and special mention to Katy in the office who has been brilliantly helpful at every step!”

Helpful Report

Hi Jake, Thank you so much for your feedback we really appreciate it. We're glad you're loving the benefits of your heat pump and saving money on your energy bills. Team Hydro.

“Excellent service from Martin @ Hydro Active Spas once again. Carried out its annual service & sorted out a couple small issues, Great after care. Keep up the great work”

Helpful Report

Thank you for your feedback David, glad your happy with the service we've provided.

“Heat pump installed today. Professional service everything explained and installed efficiently. Very pleased with the service.”

Helpful Report

Thank you for your review, we hope you enjoy many happy hot tubbing years to come. Kind regards Team Hydro

“Very happy customer, Martin has just finished installing our Heat Pump and blown away by how quiet it is and looks tidy. Service has always been brilliant throughout so I'd absolutely recommend Checking out Hydro-Active Spas Doncaster.”

Helpful Report

Thank you Andrew for your great review, we are glad that you are happy with the service we have provided and wish you many hot tubbing years to come. Kind regards Team Hydro

“The engineer arrived on time and was very polite, He did a very professional job of servicing my Hot tub including treating the outside. A job well done and would highly recommend.”

Helpful Report

Thank you Mr Wilson for taking the time to write us a review. We are so happy that we exceed your expectations and hope you continue to have many happy years with your Hot Tub.

“Great service very friendly and helpful staff.”

Helpful Report

Thank you for taking the time to write us a review.

“Great service as always, Martin did a great job.”

Helpful Report

Thank you Mr Rodges for taking the time to leave a review. We hope you will continue to enjoy your Hot Tub and we are here if you need any further assistance. Thank you Team Hydro

“Fixed my Hot Tub. Service plan well worth it. Also fixed issues I didn’t know I had. Excellent service.”

Helpful Report

Thank you so much, what a lovely review. We're glad to have been able to help so quickly, and thank you for your repeat and valued business. The back up service and home care scheme really is worth its weight in gold to keeping your hot tub in good working condition. We look forward to providing many more years of service to you and your tub, Team Hydro

“Hydro Active Spas went above and beyond for our Garden Patio/Greenhouse area. The ideas were good, and the finish was also excellent. There were problems as our house was a newbuild, so the ground wasn't finished properly and wouldn't drain properly causing a few issues, but they looked at the problem, decided on a solution and implemented it. And it worked perfectly. We are so pleased with the end result. We would definitely use them again. Maybe next year a Hot Tub might be an option, lol. I would definitely recommend these guys, from start to finish the work was top class. Many Thanks for your hard work.”

Helpful Report

Thank you Kevin for taking the time to leave us a great review. We are glad that we managed to help you solve your problem so quickly. We hope to see you in our showroom again soon. Thanks Team Hydro

“Fantastic service from the knowledgable sales team through to the fitter Martin who was very friendly and efficient. We're very happy with the cost and service. Thank you so much”

Helpful Report

Thank you Anne for taking the time to leave us a review. We wish you many years of happiness enjoying your hot tub. Look forward to seeing you in the showroom. Team Hydro Active

“Bought my spa back in 2018 which was a pleasure in itself. Brilliant experience throughout. Had the guys back for yearly services since purchase Today the team have supported a spa move due to me moving house they arrived promptly was pleasant and helpful during the spa move and provided excellent customer service. By having them to move my spa it protects my warranty on my tub which is a no brainer. Anyhoo we went to the destination of where my hot tub was going to be stored however when we arrived the storage place had significantly Messed up and our reserved unit was not available. This will have put the team at hydro active completely out for their jobs for the day due to this delay however they were extremely helpful and reassuring especially to my partner who was there for them personally. The guys were trying to help us think of options and ringing round to help us get sorted which was an amazing help to us at such a stressful time. We managed to get sorted and the team jumped straight to it and took my tub off to safety. I can’t thank Martin Scott and the team that attended today and also Katie at the Branton sales centre enough for all the help they have given us to move our beloved tub. Anyone looking for a spa I highly recommend they only stock the best and their service is second to non.”

Helpful Report

Natalie.. what can we say. Moving house is stressful enough without the added problems that external business' create. We wanted and needed to take that away from you, and hopefully that's what we did. We're just glad we have managed to come up with a solution that worked for all parties. Hopefully you're opn with the move if not already in the new house, and are making it your home. The final piece of the puzzle will be bringing your beloved tub back.. let us know as and when you're ready and we'll jump to it. Thanks as always for your continued and repeat business, and great feedback, Team Hydro

“Had a hot tub repair done today by hydro active spas . From booking it in at the showroom in branton to finding the problem, getting the correct part ordered and then repaired took a week. Very prompt and reliable service. We have had a yearly hot tub service with them for the past 5 years and the odd repair in between as well as up to date chemical advice and each time we get great service, communication and advice each time. Everyone we have crossed paths with over the years is friendly and knowledgable about all of their products. Thanks Martin for todays repair 👍”

Helpful Report

“I'm over the moon and so is my wife, maisie helped out brilliantly with the sale and the paperwork involved, Peter and Martin were amazing they grafted all day and didn't stop until the job was done.”

Helpful Report

Hi Robert, thank you so much for taking the time to review us. We couldn't be happier that you chose us as your hot tub supplier, and welcome you with open arms to the hot tub family. We wish you many years of hot tubbing and service with us. Team Hydro

“Thank you so much to Andy, Scott, Charlie and the rest of the hydro team for transforming our front garden! They kept us updated from start to finish along with adding some personal touches to the new front drive! I would highly recommend this company to anyone. Thank you so much”

Helpful Report

We're really pleased you're so happy.. it does look pretty awesome and makes such a difference to the front aspect of your property. Thanks again for both your business, and your feedback, Team Hydro

“We have received an excellent & efficient service from the team at Hydro-active who relocated a hot tub for us. Special thanks to Chris, Martin & Scott for all their efforts on the day ...they couldn't have been more helpful. A big thank you to all concerned.”

Helpful Report

Hi Tim & Kate, thanks for taking the time to complete this review. We're glad to have been able to help with the relocation, and welcome you to the Hydro hot tub family! We wish you many years of enjoyment and service, Team Hydro

“Absolutely brilliant service from start to finish. Thank you so much for all of your help, Martin. We will be enjoying our hot tub for hours to come! Would highly recommend. Don’t use anyone else!”

Helpful Report

Thank you for taking the time to leave this review, we're really pleased you're so happy and wish you many years to come as part of our hot tub family! Team Hydro

“Fantastic job off Chris and Scott would highly recommend two great lads and brilliant air source heat pump”

Helpful Report

Thanks Mr Hughes, and we're sure over the last few months you've been seeing the benefits of it. Happy tubbin' Team Hydro

“Sturdy structure, pleasing to the eye, tidy workmanship, will spend many hours sat out on an evening, thank you to Andy and Jacko would highly recommend.”

Helpful Report

Thanks Michelle, we're pleased we were able to supply and build just what you wanted and it will be enjoyed!! Turning that vision into reality is key, and it's nice to know we achieved that! Enjoy.. Team Hydro

Hydro-Active Pools & Spas is rated 5.0 based on 381 reviews