Hydro-Active Pools & Spas Reviews

Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

5.0 Rating 381 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

Metrics

Info

5.0

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

Write Your review

Tell us how Hydro-Active Pools & Spas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hydro-Active Pools & Spas 5 star review on 26th October 2020

Mr Backhouse

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from purchase to delivery, Josh and Chris installed my Spa Storm Elite, great service from these two guys, Josh explained how to operate and add chemicals to the Spa in an easy to understand way If you are thinking about getting a Hot Tub I highly recommend Branton Hydro Active Spa's five stars from me.”

Helpful Report

Thank you Chris for taking time to leave a review. We are so happy you had a great journey with us from the very start, long may it continue. Thank you Team Hydro

“Thumbs up to hydro spas once again. We had a slight problem occur, scott the engineer came out to sort it out, he was so polite, professional, knowledgeable and helpful. Once again we had more questions and he was able to answer all of them which has given us even more confidence. He’s a great asset to the company. Thank you scott.”

Helpful Report

Thank you Linda and Martin for taking time to leave a review. Not all journeys are smooth however we are a problem solving company, always here to help you support and advise. Thank you Team Hydro

“Customer service has been great the whole way through. From Jack ordering in the store answering all our questions. The predelivery survey was thorough and made for smooth process. Josh and Chris for delivery were amazing getting the tub in no issues. Josh was super friendly throughout and answered all our questions and we're very happy with the new tub.”

Helpful Report

Good afternoon, We kindly thank you for your lovely review. We hope you have many happy years in your Hot Tub :) Team Hydro.

“Martin and Chris did an outstanding job installing my Taurus Spa, they explained everything clearly and understanding, top guys and thanks”

Helpful Report

Thank you Mark for taking time to leave a review. Our engineers take great pride in their work so it is great to hear from customers. Long may you continue to enjoy your new Hot Tub. Regards Team Hydro

“Had an issue with one of the air diverters not shutting off! Sent a WhatsApp message to Chris, he called me back immediately and was out the same day to rectify it! That is what I call prompt customer service, such a great helpful guy. Aftercare is on point.”

Helpful Report

Thank you Nigel for taking time to leave a review. We always try and resolve a problem as quick as we possible can. We hope to see you in our showroom in the near future. Thank you Team Hydro

“Had a problem with hot tub not heating correctly. Contacted the company and Martin one of the engineers called me back within the hour to talk about my concerns. He advised that it would have to be booked in to change a part. 20 minutes later got another call ofartim who said he would be with me within the hour. What an unbelievable service. He arrives changed the part and everything working as it should be. Once again thank you Martin for excellent aftercare and service.”

Helpful Report

Thank you Dave for taking the time to leave us a review. We aim to resolve any issues as quickly as we possible can. So glad you are happy with our seervice. Thank you Team Hydro

“Fantastic service and help from Chris and jacko really explained things and couldn't do enough for us really nice guys very pleased with there expertise and professionalism.”

Helpful Report

Thank you Miss Gamblin for taking the time to leave a review. Here at Hydro we pride ourselves in our work and always strive to give the best service. Long may you continue to enjoy your Hot Tub. Thanks Team Hydro

“Excellent communication regarding delivery. Chris & Josh explained everything in simple steps as it's our 1st hot tub. We liked the reassurance that a site survey was included and all our questions/worries were dealt with.”

Helpful Report

“What can we say about our recent purchase of our hot tub from hydro active spas. Firstly we don’t like it….we absolutely love it. The team are all absolutely brilliant, Katie, Jess, terry, josh, Martin, Jacko and Chris. On the day our hot tub was delivered josh and Martin arrived promptly on time to meet the crane company. They were absolutely fantastic, especially josh who left us in no doubt whatsoever on how to use the chemicals and when to use them. All the staff at hydro active are very helpful, polite, and very professional. We now think every home should have a hot tub and we would certainly recommend hydro active spas for price, knowledge, reliability and of course for being so friendly. A massive thanks to you all. Linda and Martin H. Nottinghamshire.”

Helpful Report

“Really friendly and professional made it easy and understandable with all the chemicals as and when to add take away and use and no questions left unanswered very happy with the service we've received today thank you”

Helpful Report

“Really pleased. The spa is 15 years old and Martin did a check over having identifying the problem and repairing it. Friendly and informative”

Helpful Report

“Just wanted to thank the team for their fast repair to out hot tub As ever the team got us back up & working so we could continue to enjoy the tub life! The aftersales at HAT is second to none Many thanks again Rich & Caroline G”

Helpful Report

“Instillation was smooth fantastic knowledge from Josh and Chris hot tub fantastic highly recommended top service”

Helpful Report

“Fabulous service,hottub arrived earlier than expected. Installation was quick and efficient. Would definitely recommend.”

Helpful Report

“Very thorough service, the handover was great, professional and curtuous, would highly recommend the company to family and friends”

Helpful Report

“Regarding my earlier review. I called into the shop today and spoke to one of the lads. We agreed a deal and I am now sourcing my own cover lifter. Should be with me in a few days”

Helpful Report

“Come on guys, where is the cover lifter that I have paid for as part of the deal. Nearly 3 weeks on and not a word from you? At least give us some feedback. Not what I thought I was paying for. Our cover is getting damaged. My wife has to wait for me to to get home to help her remove the cover so she and the kids can use the spa. Not good business chaps and I know I am not the only customer who has the same complaint I bought from you because you are local and seemed to be genuine, offer a good deal and backup service. You are not living up to that.”

Helpful Report

“I had my hot tub serviced today by Martin who was very polite and knowledgeable in his work, would highly recommend that people have their hot tubs serviced annually ,martin has given me peace of mind”

Helpful Report

“Service from start to finish was impeccable and tge installation team were extremely professional and first class”

Helpful Report

“I purchased a VITA hot tub from Hydroactive Spas and have now had this for 12 months. Not only is the hot tub first-class, so is the service that we have received. From initial fitting to annual service (Chris & Martin), it has been a top job and I would recommend Hydroactive Spas to anyone who is looking to purchase. And for those who do purchase, be sure to take the annual service, it is worth every penny.”

Helpful Report

Hydro-Active Pools & Spas is rated 5.0 based on 381 reviews