Hydro-Active Pools & Spas Reviews

Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

5.0 Rating 381 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

Metrics

Info

5.0

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

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Hydro-Active Pools & Spas 5 star review on 26th October 2020

Mr Backhouse

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service from Chris and Martin was impeccable. Eould highly recommend them...”

Helpful Report

Thank you for your custom, and valued feedback. We're glad Chris and Martin gave you the service that our customers have come to expect from us. We hope you enjoy your new hot tub :-) Team Hydro

“Brilliant service by Chris”

Helpful Report

Thanks Sharon for your continued custom, and support. Team Hydro

“Thank you Hydro Active spas we are loving our new spa Thank you for the attentive communication lead up to Christmas what a fantastic surprise for our 3 children Loving the water proof cards 🤣 Love the Ducker’s”

Helpful Report

Thank you Jo, we are so pleased we were able to assist in getting your tub in for Christmas, and as you say what a wonderful suprised for your children on Christmas morning. Thank you for your valued custom and important review. Happy New Year to you and your family, and here's to lots of hot tub fun :-) Team Hydro

“Chris did a very good job”

Helpful Report

Thanks for your valued feedback. Team Hydro

“Lovely friendly service nice guy all round”

Helpful Report

Thank you for your valued feedback, and continued custom. Team Hydro

“Overall sales experience was extremly informative and professional. We were very nervous about the crane but all those involved were extremly reassuring and proffesional. Liam, martin, chris and katie have all been amazing and made our experience worthwhile. Katie put herself out on her day off to greet my husband and kids for their wet test which again was very kind of her and left us in liams capable hands to show us the ropes. Thankyou to all involved.”

Helpful Report

Thank you Jaime, for taking the time to post this valued feedback. We're really pleased to have been able to ease your mind over the crane lift and other aspects of the delivery. Now we're hopeing you and your family are adjusting to life with a Swim Spa and are thoroughly enjoying it :-) Team Hydro

“All went well 2 great lads Done a great job well happy”

Helpful Report

Thanks Ian for your valued feedback. Hope you and your family are enjoying your new hot tub. Team Hydro

“Very friendly and informative Cheers Chris and Martin”

Helpful Report

Thank you for your custom, and review. We hope you are enjoying you and your family are enjoying your new hot tub. Team Hydro

“Spot on all work compleated to a high standard”

Helpful Report

Thanks for your review and custom. We're glad to have been able to assist. Team Hydro

“Serviced our hot tub today engineer arrived on time communication with office very good. No issues at all highly recommend hydro Active Pools spas”

Helpful Report

Thank you Mr Bagnall for your feedback and continued custom. Team Hydro

“Omg this company n it's employees go above n beyond to help you ... bought a second hand hot tub from them 2 year ago as a pain relief for my collaping n slipped discs and they have been absolutely amazing , nothing is too much trouble and they always happy to help ... Most companies these days just interested in selling u their products n then they not interested but as said I only bought a second hand one but I'm tret same as someone who bought a £15,000 one ... that's genuine caring after sales service which is very rare ... Top quality products.. amazing company and lovely down to earth caring employees ... It doesn't get any better than that .... Thanks again Guys xxx”

Helpful Report

Hi Tracey, you are most welcome. We don't like to think of our customers without the use of their spa.. especially when they need it so much for pain relief. We're glad we were able to help so quickly, and thank you so much for your continued support, custom and of course this review. Take care, and keep enjoying your tub :-) Team Hydro

“Excelent service good to deal with”

Helpful Report

Thanks Tania for your continued and valued custom! glad to know you and your mum are still enjoying the hot tub :-) Team Hydro

“fantastic service hot tub looks brilliant thanks Chris and Martin”

Helpful Report

Thanks for your valued custom Nicola and for your feedback. We hope you enjoy your new hot tub :-) team Hydro

“I can’t recommend this company highly enough. Fantastic customer service and setting up of the hot tub. We were shown how to use the tub in great detail and feel confident going forward. Looking forward to using it . So glad we chose Hydro Active Spas to buy from will be recommending to our friends.”

Helpful Report

Thanks for your lovely comments Kathryn, and your valued custom. We hope you and your family enjoy your new hot tub and the party this weekend goes well! Team Hydro

“Great product and fantastic service year after year. Always happy to help and give advice.”

Helpful Report

Thanks Lee, for your continued and valued custom.

“Great customer service”

Helpful Report

Thanks Mrs Rennie, glad to be of service to you.

“Excellent service freindly engineer, talked me through everything and didn't feel rushed thanks”

Helpful Report

Thank you for your valued feedback. Our enginees take pride in ensuring our customers are comfortable with their spa and it's usage.

“Martin is always very professional and explains everything he has done, cant fault hydro active, always recommend you to family and friends.”

Helpful Report

Thanks Karen, always happy to help where we can :-) thanks for your valued custom

“Most people associate hot tubs and spas with luxury, and an expensive lifestyle. However, for us, it was for medical reasons. My youngest son has Duchenne Muscular Dystrophy. It’s a progressive life limiting illness that attack’s the muscles. We were told by his specialist team that hydrotherapy is THE go to exercise for his condition to help preserve and promote a better lifestyle. It took me a whole year of going back and forth to Andy and his team discussing everything about our specific requirements for my sons needs. Andy really listened to what we had to say, what we needed and directed us to the swim spa XLR4 as being the most suitable. He never once applied any type of sales pressure, or tried to over sell me anything. In all honesty I’d say the Hydroactive team have been the most honest, reliable sales team I’ve ever had dealings with. Fast forward to 3 years later, and they are not the type of people who sell you something and go. They’ve been with us for everything, on the phone, advice for aftercare, and nothing is too much trouble. Including when I recently came to Andy and his team regarding a new predicament. My sons condition has progressed and as such while we were moving home wanted to move our spa with us, but look at lowering it into the ground to make it more accessible for my son. Andy and Jacko jumped straight into helping, offering us various efficient and affordable solutions. From first buying to now, I’ve always felt like they are personally invested in our family’s welfare. 100% they put everything into it, at a time which was the hottest point of the year. Bespoke, affordable, one stop service from moving it from our old property, to digging and ground work, right through to the decking so my son could reach the spa without having a large step down from the house. They thought of it all! I really cannot recommend them enough! Seeing my sons face when he climbs in after a very hard day or after treatment at hospital in London, it’s been worth every penny! We now get to use it as a family of 5, and makes for amazing quality time and my only sincere regret is not buying this sooner. Andy, Jacko, Katie, Ricky, Martin and team - you are an amazing group of individuals, and work incredibly hard for your customers. You’ll always have my custom, and support!”

Helpful Report

“Fabulous service , very helpful and polite”

Helpful Report

Thank you Mrs Kirby for taking the time to leave us a review. We look forward to your ongoing custom. Kind Regards Hydro Active Team

Hydro-Active Pools & Spas is rated 5.0 based on 381 reviews