Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Vivienne Westwood bucket hat gets one star as it was a shoddy little cotton object with a crude logo. Looked like a kid’s throw away beach item with a value of about £5.00 as opposed to the £75.00 charged, apparently reduced from in excess of £125.00. A ludicrous cost. I’ve given them 2 stars as the return was handled efficiently. Avoid.”

Helpful Report

Posted 1 year ago

Dear James, Thank you for taking the time to share your experience and provide feedback on your recent visit to Hurleys. We truly appreciate your thoughts and honesty regarding our Vivienne Westwood bucket hat. We sincerely apologize for the disappointment and inconvenience you faced due to the quality and value of the hat. Your comments regarding the shoddy cotton material and crude logo have been duly noted. We understand how frustrating it can be to receive a product that does not meet your expectations, especially considering the price you paid. We appreciate your acknowledgment of our efficient handling of your return, and we are glad to hear that this part of your experience was satisfactory. Once again, we truly appreciate your time and feedback, as it helps us improve our products and services. Please feel free to reach out to us with any specific suggestions or any additional concerns you may have.

Posted 9 months ago

“Wrong dress sent twice. Paid postage for one dress to be delivered and postage for 2 to be returned. Money for wrong dreswas returned promptly.”

Helpful Report

Posted 1 year ago

“I think charging £6 postage and having to pay return fees for an everything ordered from burley’s is enough to stop me ever shopping with them again. Both times of ordering these boots came up too small so cost me £20 for absolutely nothing! Never again thank you”

Helpful Report

Posted 1 year ago

“Faulty goods were returned a week ago and I still have not received a refund.”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you for taking the time to leave us a review. We do operate on a 14-working-day window to process any refunds/exchanges/online credits. After reviewing your order I can see that you were refunded for this order at the end of November 2023. If we can assist further with anything else, please contact sales@hurleys.co.uk.

Posted 1 year ago

“Emailed with no response, unhappy with product way to small and losing money to send back and pay £5.50 delivery. No support from team which is a concern when all I want is either a larger size or a gift note so I haven’t completely lost £45 for a unwanted gift”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for taking the time to leave us a review. Our customer service team strive to reply to all emails within a 2 working day time frame however, this can sometimes be longer in busy periods. Unfortunately, if an order confirmation is replied to we do not get the replies through to our inbox - this is politely stated in bold on the order confirmation email. We ask that you review this email and possibly re-send any issues you may have had to sales@hurleys.co.uk. A member of the team will be more than happy to help.

Posted 1 year ago

“Paid for premium delivery but it still took longer to come. So did not arrive in time.”

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Posted 1 year ago

“Delivery was great”

Helpful Report

Posted 1 year ago

“Item was top quality, didn’t confirm the order though and I had to re order it the next day, then two of the same order turned up and I had to pay postage to return it, still waiting for refund Sadly not first class customer service”

Helpful Report

Posted 1 year ago

Thank you for your review Paul. We appreciate all feedback we recieve from our customers. I can confirm your refund was processed Friday 16th June 2023. I do sincerely apologise for the misunderstanding and not recieving your first confirmation email, I will raise this with our web team immediately. If we can be of anymore assistance, please do not hesistate to contact us - sales@hurleys.co.uk

Posted 1 year ago

“Delivery, service, returns, exchanges all very good. However, I believe the item to be fake! Made in China sticker on the product. And dont feel the same as real versace sliders.”

Helpful Report

Posted 1 year ago

Hi Daniel Thank you for taking the time to leave a review, I am sorry to hear this. Rest assured we are an authorised retailer of all the brands that we stock and all of our products are 100% genuine. I hope this confirmation will put your mind at ease and I am very pleased to hear you had a positive shopping experience with us.

Posted 1 year ago

“Unfortunately I only received two out of the three items purchased. I’ve been made to feel as if it’s my fault. Dealing with this whilst being treated for cancer has been disappointing.”

Helpful Report

Posted 1 year ago

“Bought a boss sweater advised to order one size up when it arrived xl was massive, sent it back no large so sent me my money back. Cost me £10 postage waste of time, obviously won't be using again.”

Helpful Report

Posted 2 years ago

Hi Paul Thank you for taking the time to leave a review, we are sorry to hear that the order wasn't the right size. We do of course try our best to fulfill exchanges where possible but this is subject to stock availability so I do apologise that a large wasn't available for you at the time.

Posted 2 years ago

“Hi I ordered the Paul smith wallet as a present. But is am very disappointed to see a scratch on the front. Please can someone get in touch to see what my options are. Thank you”

Helpful Report

Posted 2 years ago

We are sorry to hear your order has come with a scratch on it. Please could you email this picture to our customer service team on sales@hurleys.co.uk and they can assist with sorting this out for you. Thanks again for shopping with us.

Posted 2 years ago

“Delivery hasn't even turnt up but I've been told it has is a joke”

Helpful Report

Posted 2 years ago

Hi, we are sorry you are having an issue with the delivery of your parcel. If you are able to email us at sales@hurleys.co.uk we can raise this issue with Royal Mail.

Posted 2 years ago

“I purchased my item in the sale but was not told at the time of purchase, that they was a time delay in delivery due to staff shortages. This item was a gift and could of arrived well within time but because of the delays where late. I was not informed at any a stage of my purchase that this was the case and they happy took my money knowing that the delivery time would not be met.”

Helpful Report

Posted 3 years ago

“Disappointed with product. Packaging was damaged and as an intended premium gift for grandson, it did not have the wow factor I had hoped and paid a lot for”

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Posted 3 years ago

“Too baggy not a contour fit”

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Posted 3 years ago

“I still have not received the item so my review is based on the customer service. I understand that there are delays around Christmas for delivery but am disappointed that the earrings still haven’t been received. Hopefully I will receive them soon so I can give the gift to my daughter as they were intended.”

Helpful Report

Posted 3 years ago

“Wasn’t impressed with how timberland boots arrived but boss hat couldn’t fault”

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Posted 3 years ago

“Packaged & presented really well. Returned as unsuitable. Feel returns policy excessive. Had to pay £12 to return it & then have another £3.95 deducted from my refund because it was free post on the initial delivery. When you’re spending £220 on an item you would expect delivery to be free. Won’t be using Hurleys again. Feel “ripped off”. READ THE SMALL PRINT.”

Helpful Report

Posted 3 years ago

“It was a quick service to receive my jacket, however I am still awaiting communication from when I returned it requesting a different size. Would love to hear from you with the plan of a new delivery.”

Helpful Report

Posted 3 years ago

Hurleys is rated 4.5 based on 5,106 reviews