Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed to only receive part of my order , subsequently contacted company who informed me that cctv footage will confirm packaging !!! This does not help me as when opened only part received and I must say I didn’t think to look at packaging so didn’t notice any tampering!! I well I’ve never experienced this before and I do a lot of online ordering! I need the second purchase for a young child’s school requirement! Very annoyed and I’m going to expect th m to rectify this for me as I’m out of pocket !!!!”

Helpful Report

Posted 1 year ago

“Terrible customer services I’ve contacted them twice to ask about an exchange and no one has bothered to respond. This is over a six week period.”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you so much for taking the time to provide feedback on your experience at Hurleys. We truly appreciate your valuable input and apologize for the inconvenience caused by the lack of response to your inquiries regarding an exchange. Please ensure you have not replied to your order confirmation email when making an attempt to contact us. We do politely state, on this email, not to reply as all replies are filtered out into an unmonitored inbox. Could you kindly provide us with your order or reference number, as well as the best way to contact you? This will help us investigate and provide you with a solution as promptly as possible. Looking forward to hearing from you and working towards resolving this matter effectively.

Posted 9 months ago

“Placed an order on 26th January and to this day 12tg February I cannot get my purchase or refund. Spoke to a very rude call agent called Amy who was adamant the address error was caused by me the purchaser. Will get my bank to reimburse me and will advise everyone I know to stay well clear from the cowboy outfit.”

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Posted 1 year ago

“Sent me an out of date dried up product. Not fit for purpose. Only refunded cost of product and not very expensive postage. Did not offer to replace.”

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Posted 1 year ago

“WHAT A COMPLETE WASTE OF TIME NEXT DAY DELIVERY TOOK 5 DAYS NEVER USE THESE AGAIN”

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Posted 1 year ago

“Very poor customer service. Description of item is inaccurate, this is a red and cream polo shirt and not red and white. I have the same polo in black and white and can confirm the colour by looking at this picture. All of this was denied by the customer service team, even after complaint.”

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Posted 1 year ago

“Shipping delay, didn’t use anything protect the items, but extra shipping cost, bad service..”

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Posted 1 year ago

“You took my money for these boots - then sent an email saying they were out of stock so do you really want me to write a review”

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Posted 1 year ago

“Hi I did return for big size just I waiting For new shoes I don’t know when”

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Posted 1 year ago

Hi Lorena, Unfortunately, we cannot see any record of your returned item on our system. We recommend checking your tracking information for updates of your parcel's journey back to us. Please contact us on our customer service email if you require any further assistance with this. We are more than happy to help.

Posted 1 year ago

“Item never arrived! Order cancelled by Hurleys. Extremely poor service!”

Helpful Report

Posted 1 year ago

Hi Jamie, We would like to apologize for the inconvenience caused by the item not arriving and your order being cancelled. We understand how frustrating this can be, and we genuinely apologize for any inconvenience this may have caused. Your feedback is extremely valuable to us as it helps us identify areas where we may have fallen short of our usual high standards.

Posted 1 year ago

“Where is it?”

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Posted 1 year ago

“I'll be happy to let you know how I like them if I ever get them. I ordered these shoes about 4 weeks ago!”

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Posted 1 year ago

Hi Joanne, Thank you for taking the time to leave us a review. We can see that your item has been marked as delivered since 20/12/23. Please contact us via our customer service email - sales@hurleys.co.uk if you are still having issues with this shipment. A member of the team will be more than happy to assist.

Posted 1 year ago

“Your customer service is appalling! I still have not received my item and you are not assisting in the search to find its precise location. The responsibility lies with you as you have taken my money for goods not received.”

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Posted 1 year ago

“Never came”

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Posted 1 year ago

Hi Gemma, Thank you for taking the time to leave us a review. After reviewing your order, it does look as though one of the items you had ordered was out of stock when our staff came to pick that item. It was then decided by yourself that you did not want the other item in the order so the order was then cancelled upon request. We apologise for any inconvenience caused in regards to this situation.

Posted 1 year ago

“I never received this!!!”

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Posted 1 year ago

“It took 18 days to arrive and when it arrived the DPD driver had thrown the item over the fence in the back garden when I stated online to leave inside the front porch floor and put a big note on the front door saying please leave on the porch floor! The item was soaking wet in the garden from the rain when I came back from the school run. It wasn’t a great process and very disappointing”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thank you for taking the time to leave us a review. We apologise on behalf of DPD for this delivery. We can see that this is not how a parcel should be handled and delivered. We will raise your concerns with our delivery company immediately. If you have any further issues or additional information please contact us via email - sales@hurleys.co.uk. A member of the team will be more than happy to help.

Posted 1 year ago

“Well for some reason I never got my shoes. I did receive an email, however, stating that I would be receiving a full refund. No explanation. No reason. Very strange.....”

Helpful Report

Posted 1 year ago

“I ordered a scarf and a bag from Hurleys, the scarf turned up but the bag didnt, after 5 days they agreed to send the bag out to me again but they sent it to the wrong customer, and in the process supplied this customer with my name, address, phone number and email address. I then received a phone call from this customer asking if I had her delivery, which she hadnt got. I would not buy anything from this company again, it has been frustrating, stressful, time consuming and I still didnt get my order with a nice GDPR breach thrown in.”

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Posted 1 year ago

“Missing item and no response.”

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Posted 1 year ago

“Paid £10 to get next day delivery and arrived 2 days after that and they were for a holiday this never turned up in time”

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Posted 1 year ago

Hurleys is rated 4.5 based on 5,106 reviews