Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

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“I paid for faster delivery, it arrived within a couple of days. Lovely hat, fit perfectly. Will buy again from this website.”

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Posted 1 year ago

Thank you for the 5 star rating and for being a returning customer, Sean! We are thrilled to hear that your hat arrived within a couple of days when you paid for faster delivery and it fits perfectly! We look forward to having you as a customer again in the future.

Posted 1 year ago

“My order came quickly and pleased with tee-shirt for my sons birthday will definitely order again from Harley's.”

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Posted 1 year ago

Thank you for taking the time to leave us a five-star rating and for being a repeat customer! We're so happy to hear that your order came quickly and that you were pleased with the tee-shirt for your son's birthday. We look forward to your next order from Hurley's!

Posted 1 year ago

“I sent it back to exchange it for a bigger size and they never sent me a response, I send an email and no one responds”

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Posted 1 year ago

Thank you for your review. I am sorry to hear you were disappointed with your experience. I can see no emails were sent from yourself explaining your frustrations. We do note all exchanges are subject to availability, and unfortunately we did not have the requested size to fulfil your exchange. If we can be of anymore assistance, please do not hesitate to contact us again.

Posted 1 year ago

“Great experience, good prices, clothes of a high quality and arrived quickly. Would shop here again.”

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Posted 1 year ago

Thanks Lynn! We're glad to hear that you had a great experience with our store, good prices, clothes of high quality and that your order arrived quickly. We're so happy that you had a positive experience and that you would shop here again. Thank you so much for your 5-star rating!

Posted 1 year ago

“Ordered a pair of Boss Sweat Pants and received some stained and damaged ones in a clear sellotaped bag. Obviously returns of some sort. Took photos and contacted customer service who accepted return and emailed postage label. Returned Boss Sweat Pants with tags still intact but then refused refund or exchange. Trading standards involved. Stay well away. Shocking customer service.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your review and contacting us again. As we have explained at length that the pants you returned to us are not the ones shipped out to you and they are worn and damaged and the ones shipped to you were brand new. We of course were not aware of the state they were returned in upon your first contact, only after they had been received back and the return processed, CCTV footage of packing investigated etc. Thank you for your concerns however there are no internal issues, we do take accusations like that very seriously, and investigate them in full with our team where appropriate. Your query was escalated however the information presented does not change the circumstance of the situation and your return hence that nothing further could be done to assist you. I would also like to take the opportunity to assure you all of our reviews are from legitimate customers, and whilst i appreciate your insight on a coincidence over a first name and inital, it is just that, a coincidence. We checked that the review was from an order placed by one of our genuine customers. I would advise if you find an issue with each order you place as i can see dating back to the begining of 2022 that you perhaps shop elsewhere, so we can focus on providing our customers with the best experience possible and ensuring as positive an environment for our staff as much as possible. We wish you all the best, and as always are happy to help and assist with geneuine faults and issues. Thank you, Hurleys

Posted 1 year ago

“Sizing was perfect and the material is very soft on the skin”

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Posted 1 year ago

Thank you so much, Kevin, for giving Hurleys a 5-star rating. We are glad to hear that the sizing was perfect and the material was soft on the skin. We greatly appreciate your support and being a repeating customer.

Posted 1 year ago

“Pleased with products”

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Posted 1 year ago

“Great products and delivered on time”

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Posted 1 year ago

Thank you for the 5 star rating of Hurleys, Mark! We are so pleased and appreciative of your positive feedback! We are committed to providing great products and ensuring they are delivered on time, every time.

Posted 1 year ago

“My first experience with Hurleys and will not be my last. Purchased a hoodie which will be a gift for Christmas and was thrilled with the price, quality and how quickly it arrived. Has to be five stars.”

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Posted 1 year ago

Thank you for your 5 star rating for Hurleys. We're thrilled to hear that you have had a positive experience with us and that you enjoyed the price, quality, and speed of delivery of your purchase. We appreciate you being a customer who comes back to us, and we hope to see you again soon.

Posted 1 year ago

“Easy shopping experience. Shipping was very quick too! Received the item within 3 days of ordering.”

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Posted 1 year ago

Thank you so much, Karie, for the 5 star rating! We are so glad that you had an easy shopping experience and that the shipping was so quick. It's great you received the item within 3 days of ordering! We appreciate your feedback and we're glad you're happy with your purchase.

Posted 1 year ago

“Quick and very well protected.”

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Posted 1 year ago

Thank you Chantal for your 5 star rating of Hurleys! We strive to provide our customers with the best service and we are thankful for your positive experience with us. "Quick and very well protected" is an accurate description of our service!

Posted 1 year ago

“Was a bit skeptical due to the low price but item turned up in good time and was always kept informed via email.”

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Posted 1 year ago

Thank you, Miguel, for your positive 5-star review of Hurleys! We are so glad that you were pleasantly surprised with the low price, and that you were kept informed throughout the shipping process. We value your loyalty as a returning customer and are grateful for your continued support.

Posted 1 year ago

“Good choice of colour, Good choice of clothing Delivery on time”

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Posted 1 year ago

Thank you so much for the 5 star rating of Hurleys! We are glad to hear that you enjoyed the color and clothing options from Hurleys as well as our timely delivery. We appreciate your support and look forward to serving you again soon!

Posted 1 year ago

“Very satisfied with the service I received, would use again.”

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Posted 1 year ago

Thank you for your rating Kenrick! We appreciate your kind words and are glad to hear that you are very satisfied with the service you received. It's wonderful to see that you would use us again! Thanks for being a loyal customer!

Posted 1 year ago

“Very pleased with my order ,easy to order website ,kept up to date with delivery would recommend Hurleys”

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Posted 1 year ago

Thank you so much Murray for your lovely 5-star review! We are so delighted to hear that you were very pleased with your order, the ease of our website, and the updates you received about your delivery. Most of all, we are thankful for your loyalty as a returning customer. We look forward to seeing you again soon!

Posted 1 year ago

“Item was top quality, didn’t confirm the order though and I had to re order it the next day, then two of the same order turned up and I had to pay postage to return it, still waiting for refund Sadly not first class customer service”

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Posted 1 year ago

Thank you for your review Paul. We appreciate all feedback we recieve from our customers. I can confirm your refund was processed Friday 16th June 2023. I do sincerely apologise for the misunderstanding and not recieving your first confirmation email, I will raise this with our web team immediately. If we can be of anymore assistance, please do not hesistate to contact us - sales@hurleys.co.uk

Posted 1 year ago

“The item arrived with a security tag still attached which had caused fraying to the area it was attached too. Merely handling the tag caused further damage. It was obvious this tag had been on for such a long time it had caused irreparable damage to the item. I don’t understand why there would be a security tag on a packaged item ordered online . Unless of course it’s dodgy or stolen goods. Id have returned this item if it wasn’t for the belief that I’d have been blamed for the damage which was already there as a result of an ill fitted tag. Can’t help but feel the tag was left on so the blame could be put on me. Absolutely shocking service”

Helpful Report

Posted 1 year ago

Thank you for your feedback Niall, we are sorry you encountered such an unfortunate situation with the security tag on your item. After reviewing our CCTV footage, I would like to offer you a free returns label to send the item back to us free of charge and offer a replacement shirt. Please feel free to email us: sales@hurleys.co.uk and I will provide the label and organise an exchange should you wish or a refund. We look forward to your response and solving this matter as quicly as possible. Thank you, Hurleys.

Posted 1 year ago

“Good customer services all the way ,l have received my goods in time .Thank you”

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Posted 1 year ago

Thank you for your review, we appreciate all feedback from our customers. We are pleased to hear you have enjoyed our upstanding customer service. We look forward to welcoming you back.

Posted 1 year ago

“Good selection, easy to order, competitive pricing, despatched quickly, what more could you want?”

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Posted 1 year ago

Thank you for you review Karen. We are pleased to hear you have enjoyed your experience with us and look forward to welcoming you back.

Posted 1 year ago

“Excellent service 💯”

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Posted 1 year ago

Thank you for your 5 star review Neil, it is very much appreciated.

Posted 1 year ago

Hurleys is rated 4.5 based on 5,106 reviews