Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent purchase. From ordering to collecting it was all done brilliantly. Wouldn't hesitate in using click and collect again”

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Posted 6 years ago

“Charged me for delivery and charged for returns. No acceptable this day and age.”

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Posted 6 years ago

“Really excellent service from Hurleys and the UGG boots arrived beautifully packed. The boots themselves are incredibly comfortable and keep my feet very warm. On first trying they are slightly tight to pull on over the ankle but are fine now.”

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Posted 6 years ago

“Excellent quality value for money and service”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Good and quick service. Thanks”

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Posted 6 years ago

“They sent me the wrong size and the postal service wants to charge $65 to ship them back and UPS want $202. I’m stuck loosing $121 for shoes I can’t wear. Horrible customer service”

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Posted 6 years ago

Hi Edith thank you for your review, however we have sent the size you requested we are a uk site and our sizes are displayed in uk sizes , I can see your e-mail request for an exchange for a smaller size which of course we would be happy to provide , Apologies we do not offer a free return service from the Usa thank you Hurleys

Posted 6 years ago

“Avoid Hurleys, I paid £100 for an order weeks ago and they have kept my money and not delivered the goods. They seem to blame Royal Mail but the fault lies with them as Royal Mail do not have any update on the parcel which Hurleys provided tracking for. I have sent several emails asking them for a resolution and the same lady named Michelle replies and says she will contact me the next day with an update and she doesn’t bother. I have been chasing her constantly asking for a refund for the goods not received and she just says I will contact you tomorrow, when the next day arrives she doesn’t contact & when I email she delays another day. I have now had to ask my bank to get involved who will be taking the money back from this company. Avoid at all costs.”

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Posted 6 years ago

Dear Mrs Hain Thank you for your review, there is full tracking for your order to the point of out for delivery , we do need a few days to look into this for you and investigate with royal mail , I have communicated with you daily but appreciate this has been frustrating for you , I have contacted you directly today with the final outcome of your claim of non-receipt. I hope this resolves the issue for you and apologise again for the inconvenience caused thank you Michelle

Posted 6 years ago

“Great service with good delivery information Will definitely use again”

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Posted 6 years ago

“excellent service would defenatly buy from them again”

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Posted 6 years ago

“Great products and great price. Just wish customer services would have bothered to email me back about my points when I purchased a nice coat recently. I didn't realise I hadn't puty points card details on before checking out.”

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Posted 6 years ago

Hi Rachel Thank you for your review, i can confirm that your points for this transaction were added at the time of purchase , this is all done via your registered e-mail address online, i hope this helps Hurleys

Posted 6 years ago

“Fast international shipping to US! Happy with my discounted purchases - the same dresses were much more expensive in the US.”

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Posted 6 years ago

“Easy to place an order, good delivery service and easy returns. Happy to recommend”

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Posted 6 years ago

“Found a good price top for cheaper then anywhere in US, even with added international shipping. Shipping time was reasonable, as expected. Good job guys. Thank you!”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“A bit ridiculous that it took nearly 2 weeks for a refund!!! Will not be ordering online again”

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Posted 6 years ago

Hi Joanne I am sorry for any delay , refunds are applied within 2 weeks of our receipt , it is currently a busy time of year for us , apologies again Hurleys

Posted 6 years ago

“I ordered on line from Hurleys and picked up from the Hurleys store in Wigan. Although I returned the item because the colour didn’t suit me nothing wrong with the goods at all. I have to say the staff at the Hurleys store were lovely and so helpful a credit to the company. It’s the first time I have shopped at Hurleys I have not come accross them before. I would definitely recommend and will shop there again. Also quite impressed my refund was dealt with really quickly.”

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Posted 6 years ago

“I really wanted a pair of Chelsea Uggs, Uggs direct were £145, Next we’re £145 John Lewis sold out and Hurleys £86.50. The postage was low and the delivery wasn’t as quick as some online shops but was reasonable at 4-5 days. I will use this company again when searching for quality brands .”

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Posted 6 years ago

“Hurley is super reliable! When I cannot find designer accessories or clothes I find them on Hurley! I live in California, USA and the delivery was pretty reasonable and well packaged. I love Hurley and am a loyal customer.”

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Posted 6 years ago

“Very good service I definitely recommend it”

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Posted 6 years ago

Hurleys is rated 4.5 based on 5,106 reviews