Humax Direct Reviews

Name: Humax Direct
Address: The Mille, 1000 Great West Road, Brentford, The Mille, 1000 Great West Road, Brentford, United Kingdom
Rating: 4.09

4.1 Rating 317 Reviews

78 %

of reviewers recommend Humax Direct

4.1

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

Humax Direct 5 star review on 27th November 2021

Anonymous

Anonymous // 01/01/2019

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“I had an existing Humax FVP 5000T box replaced after a lightning strike. It was replaced approximately one and a half years ago and all details were covered/approved by my insurance company. It has gone wrong and Humax are insisting that I produce a rceipt before they will replace the box under the guarantee. My insurance company can't locate a receipt and now Humax are insisting that my insurance company are owners of the guarantee and they must make the claim ----- this is not likely to happen and Humax know this. I feel totally let down by Humax who, instead of trying to help, are trying to avoid any respnsibility. I am now faced with a £200 plus bill for something that Humax should cover.”

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Posted 5 years ago

“Having had the unit for 2 years it gave up the ghost and would not buy another unit; try another manufacturer!!!”

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Posted 5 years ago

“Worked just great straight out of the packaging.”

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Posted 5 years ago

“Too early to review, but all seems good at the moment. Remote control needs to be improved as it will only turn on the STB and the TV. Needs to switch on Amplifier and DVD player.”

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Posted 5 years ago

“Last night tried repeatedly with different cards to buy a Humax box . Rejected each time . I know my cards are good ( I clear all cards automatically each month ) and my bank accounts are very healthy . Today I used my cards elsewhere , no problem . Tried Humax Direct again , same result , rejecting my cards . I have to go elsewhere .”

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Posted 5 years ago

“i was sent a humax freeview HDR 2000T the harddrive was very noisey so much so the customer wanted a replacement which you sent me,but the replacement was just as noisey, the customer wanted his money back which i gave him.When i rang humax direct to return the second box and get my money back i was told that humax direct do not give refunds so now i am left with a hdr 2000t box i cannot use and also the cost of a humax hdr 2000t receiever. iam not a happy customer and will not be selling Humax receivers while this is left unresolved. mr m Pudney, Cranborne Aerials 27 water st cranborne Dorset bh21 5qb tel,07876126438 office 01725 517941. cranborneaerials@hotmail.co.uk”

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Posted 5 years ago

“excellent service with free next day delivery”

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Posted 6 years ago

“This was a replacement for the original where some of the buttons had stopped working.I had to phone up to get help in setting it up with the recorder. Although the help on the phone was very good as usual, there should have been instructions with the remote on how to link it with the recorder.”

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Posted 6 years ago

“The location recording feature turned out not to work unless your phone has GPS and mobile data turned on, so I just switch it on in the app when needed. It notifies you at least twice a day when switching between inrfa-red and daylight (& vv). I've also reduced the sensitivity as it switched on for a small moth about 3m away. Y-Cam users are now being charged £3/month per camera. I'm hoping the Humax version will remain free as in their terms & conditions otherwise the camera will be useless as there's no alternative means of seeing recordings.”

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Posted 6 years ago

“Not as easy to use as the old Humax Freesat but notrhing is now. I guess I'll get used to it all in all I like the functionality”

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Posted 6 years ago

“Had a problem with returning item which was dealt with after a few emails. I am very pleased with products but not so sure about comunication”

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Posted 6 years ago

“Unfortunately my very old phone will not accept the Humax Eye. It is on my Christmas shopping list, ask me in January. Colin pinks”

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Posted 6 years ago

“Idiot proof to set up and use. Excellent!”

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Posted 6 years ago

“Excellent received quickly and what looks like new condition. Very pleased with the purchase works perfectly”

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Posted 6 years ago

“As a second box for the bedroom it's ideal”

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Posted 6 years ago

“Very good customer helpline both live chat and telephone.”

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Posted 6 years ago

“Exactly as required”

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Posted 6 years ago

“Good service, machine,and price.”

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Posted 6 years ago

“Provided a quality product”

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Posted 6 years ago

“Is happy the correct question to ask?”

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Posted 6 years ago

Humax Direct is rated 4.1 based on 317 reviews