HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,625 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery and products arrived very well! Communication with stuff all good too!”

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Posted 1 year ago

“I purchased the HAY crates in a few colourways, and am so pleased! There was good communication from HUH. Store, and my crates arrived within a day! Thank you.”

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Posted 1 year ago

“No refund!”

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Posted 1 year ago

“Arrived quickly, correct item, great price. Would order from them again.”

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Posted 1 year ago

“Ordered HAY crates and was happy with the price and quality -- they were delivered within only a few days. Will be purchasing more.”

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Posted 1 year ago

“I ordered a lampshade at the beginning of June, I was told that it wasn't in stock yet but that they would update me soon. By August I hadn't heard anything about it and when I emailed to ask I got no response. I emailed again and got no response again. I finally asked to cancel my order and a few hours later I received a notification that my order was being delivered which I assume means someone saw my email and finally did something. I emailed again to say that I still wanted to return the item and I have yet to receive any response back. Do not order if you want good customer service as there is none.”

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Posted 1 year ago

“Loved my items, came in perfect condition and delivery was super quick. Great all round.”

HUH. Store 5 star review on 24th August 2023

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Posted 1 year ago

“Great store. Loads of choice and super quick delivery.”

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Posted 1 year ago

“Terrible experience. Ordered online 4 items from Hay on 11th March. Still haven't received the last item from my order. I have had to send chase emails every 1-2 months to ask where my things are. The last few I have had no reply and no apology or offer to refund. The last chase I sent today about the last outstanding item, I received an email saying it's on it's dispatched but no apology. They obviously forgot about me. I understand this is a small independent business that has likely bitten off more than it can chew but as a returning customer I think they should do something about their shocking customer service and not sell things that they don't physically have in stock as this is where the problems lie”

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Posted 1 year ago

Hi Claire, Thanks for your feedback and our sincere apologies for the delay with the pre-order items on your order. I can see the emails you are referring to are the automated updated and shipping confirmations, which is why there is no personalised apology, however we do sincerely apologise for any inconvenience caused. We no longer offer any pre-orders on any items due to these shipping and import delays into the UK. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

“Amazing product and quick delivery. Love everything they sell :)”

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Posted 1 year ago

“Great product quality and range.”

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Posted 1 year ago

“Easy transaction. Quick postage. Happy with my order.”

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Posted 1 year ago

“Beautiful selection of products, few of which I can afford.”

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Posted 1 year ago

“Absolutely shocking customer service. Ordered items, part of the order arrived then no notification for weeks about the rest of the order. Contacted customer services, no apology but just a link to the other colours of the item that I had ordered asking if I’d like to change colour (it seems to have been updated with only in-stock items). Apparently the colour I chose was out of stock and shouldn’t have appeared on the site for me to buy in the first place. I am waiting on multiple items, but apparently just one of those items are out of stock. No message, no apology when I’d reached out.”

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Posted 1 year ago

Hi Camille, Your latest order was for all in-stock HAY crates and was dispatched the next working day with a next day delivery service. Your order placed 9th July was for some in-stock item and some pre-order items. We split your order and shipped the in-stock items so you could receive them asap, at no additional cost. The remaining items have a 3-6 week lead time and are not delayed, however we emailed you to see if you would prefer to swap these colours for in-stock options as a courtesy. We certainly did not wish to cause any offence and are happy to either swap for in-stock colours or deliver the pre-order items once they are ready. Many thanks, HUH. Store

Posted 1 year ago

“I'm yet to receive my package. I phone royal mail and they informed me that your company is yet to send it to them. Right now I don't nowhere the package is and I'm really worried about my package.. I have sent several mails to your company and not gotten any response from them.. I can't allow my money to go like that… you guys should do something about my package 😭😭😭😡”

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Posted 1 year ago

Hi Alexander, I’m very sorry to hear your parcel is yet to arrive. As discussed on email, your order was dispatched the following business day (Monday 14th August) with a Royal Mail 24 service. This is an untracked QR code delivery, however the tracking number you were emailed is correct. The tracking page states “An update will only be provided when we attempt to deliver your item”. The package should have arrived within 1-2 business days so our sincere apologies this is not the case. We will follow up with Royal Mail and provide you with an update asap. Many thanks, HUH. Store

Posted 1 year ago

“Kept me up to date on delivery as it was a preorder purchase. Would have liked a bit more communication on its arrival in the UK but did meet overall time frame of the delivery it suggested on the website. Great range of products”

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Posted 1 year ago

“Perfect service and swift delivery. Couldn’t ask for more.”

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Posted 1 year ago

“Fast delivery good store 👏🏽”

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Posted 1 year ago

“I ordered a Ferm Living jute rug and Hay kettle. Both arrived promptly, in perfect condition. Very pleased with the products. Colours were true to website. Also the prices were highly competitive. I shall be returning to this website which I strongly recommend. Claire”

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Posted 1 year ago

“Great products, super quick delivery”

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Posted 1 year ago

HUH. Store is rated 4.3 based on 3,625 reviews