HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,804 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order and delivery (5 stars). They seem to be proactive when taking money and sending orders. However, as other reviewers have mentioned, my experience returning an unwanted item has been appalling. HUH Store received my return on 23rd September. Three weeks later, I'm still awaiting confirmation of their receipt and processing. I reached out after 13 working days (longer than their stated 10-day policy), and all I received was a generic response stating that all returns were processed within 10 days!! I would seriously consider avoiding this store unless you are absolutely certain you won't need their returns service!”

Helpful Report

Posted 6 months ago

“Nice top, got it in the sale. Fast delivery”

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(London) - Posted 6 months ago

“Bag took forever to arrive. Only contact I had from HUH was when I emailed asking why the bag hadn’t been delivered. Communication should have been better from the team.”

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(London) - Posted 6 months ago

“Great customer service”

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(London) - Posted 6 months ago

“Communication poor, ignored e-mails advising to refund and not send as it had gone on 2 months, too not bad, just a black tee with a printed logo, I really can’t be doing with sending it back and waiting another 2 months and constantly having to check if a refund has been made.”

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(London) - Posted 6 months ago

“I ordered a Muuto table back in June Told multiple times it was coming and still to this day 10th Oct no table Last reply to a message was 16th sept absolutely disgusting behaviour and can’t believe how many times i was told it was coming annoyingly i gave my dining table away to charity in JULY so have been tableless for what feels like forever I have now involved Klarna to assist with a refund as ive been ghosted by Jack BEWARE ALL FUTURE CUSTOMERS”

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Posted 6 months ago

“My item was sent out quickly and it arrived perfectly! Good communication from HUH.”

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Posted 6 months ago

“Waited over a month for my items which were ordered for a birthday gift and they didnt arrive in time! Unable to contact as no phone number and staff did not reply to numerous emails. I was pleased with the items when they finally did arrive but i would never use HUH Store again and would not recommend them to any of my friends or family either!”

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(London) - Posted 6 months ago

“DO NOT BUY FROM HERE!!! Coat ordered in August with next day delivery paid for. Didn’t arrive, then when contacted was told not in stock. Have since asked for a refund multiple times and no response.”

Helpful Report

Posted 6 months ago

Hi Tom, Thank you for your feedback. The last recorded email we have is our email on 21 August asking if you would like a refund, to which we did not receive a response. The order has now been cancelled and refunded in full. Many thanks, HUH. Store

Posted 6 months ago

“Great price and quick delivery, would use again”

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Posted 6 months ago

“Ordered a pair of Carhartt trousers and the item came very quickly. Great service”

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Posted 6 months ago

“Excellent fast delivery would recommend”

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Posted 6 months ago

“Do not use this company, there customer service is non existent,I returned a pair of Carthartt trousers on the 25/09 and they were received on the 26/09 , by Royal Mail 24 with photo of proof delivery, I have not received the refund of £76,95, I have also emailed them twice with the proof of delivery and all you get is an automated email, I have now passed all my evidence of return to my credit card company, the service is a disgrace,”

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(London) - Posted 6 months ago

“🥇🫡👍 I like the quality of the products. I also really like that they have price reductions every week, and last but not least, the speed in delivering my product. Thank you”

Helpful Report

Posted 6 months ago

“Terrible store. Paid for item. Delivery date missed by weeks. THE RUDEST customer service when enquiring about the delivery of my product. Four weeks after agreed delivery date, still no product delivery or communication from customer service. A charge back it is then... and I suspect they're no stranger to this. -10 / 10. Would not recommend.”

Helpful Report

Posted 6 months ago

Hi Jade, Thank you for your feedback and our apologies again for the delay with your shipment. I’m sorry to hear you found our email reply rude. I’m unsure what you took offence to, but you can email us with further details should you wish. I’ve pasted our original email reply below for clarity on the matter: —- Hi Jade, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks

Posted 6 months ago

“Ordering was really easy. I like Carharrt clothing. Always good quality and reliable sizing. Great choice at HUH. Delivery was quick too. Thank-you.”

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Posted 6 months ago

“Terrible customer service. I ordered a rucksack (£75) more than two weeks ago, with a promised delivery window of 3-4 days. No tracking info, no despatch confirmation, no explanation. Seems like a scam to me.”

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Posted 6 months ago

“Amazing 🤩 easy website. Fast delivery!”

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Posted 6 months ago

“Lots of good and hard to find brands and mega quick delivery”

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Posted 6 months ago

“Ordered over a week ago and paid for next day delivery. Nothing came. Still nothing now. Chased up several times and have no been given a £2 refund and no indication of where my order is.”

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Posted 6 months ago

HUH. Store is rated 4.2 based on 3,804 reviews