HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, happy with price and product. Good all round.”

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Posted 3 years ago

“It was really fast shipping”

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Posted 3 years ago

“HUH have a great selection of products”

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Posted 3 years ago

“Have ordered several times from HUH. Always enjoy the curated selection of home goods and frequent sales. Great costumer service also.”

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Posted 3 years ago

“Very helpful customer service!”

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Posted 3 years ago

“Great products and super fast shipping :)”

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Posted 3 years ago

“Fast delivery and good selection of products”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“absolutely brilliant again from Huh. Great website and prompt delivery.”

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Posted 3 years ago

“Delivery on time, product was just as requested and size fit perfectly.”

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Posted 3 years ago

“Fantastic service and quick delivery. An excellent all round buying experience”

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Posted 3 years ago

“Great shop. Superb quality and always have fantastic deals on! Always my go to when looking for carhartt!”

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Posted 3 years ago

“Terrible service, took our money and not delivered items or had courtesy to respond to multiple requests about order status. Ordered two lights early January. Waited for items to arrive (2-3 weeks as said on website). Items still have not arrived. No shipping dates and no reply to emails regards arrival time. Only automated response. Worst customer service imaginable. No contact number to call. UPDATE Thanks Jack for your response to my query via the Reviews. It's 5 weeks to the day the order was placed and I appreciate your email to let me know the lights are delayed.”

Helpful Report

Posted 3 years ago

Hi Ben, Thank you for your feedback. Please note the LED lights you ordered have a 3-5 week lead time, not 2-3 weeks. This can be found on your order status page or on the product page itself. The order is due to deliver within the original timeframe. Many thanks, Jack

Posted 3 years ago

“The customer service at HUH is well below what is expected of basic levels. Excuses for orders placed in November (Black Friday) not being received, well ahead of Brexit and ahead of Tier 4/5 restrictions being placed, are irrelevant and not specific to our individual order. Waited almost two weeks for a response to our latest request for an update (3nr requests for updates to date over 3 months) against their current predicted response time is 4 - 5 days. Finally a response came with a full refund today following a final chase. I would not have posted another review (first on google) unless I had just seen they are advertising that they have the product HAY TOASTER/KETTLE in stock...this is not the case and don't be fooled. If you are thinking of purchasing form this store I would highly recommend you question whether you can wait in the dark for your order to, or, maybe not to arrive. Many companies are struggling at the moment and the reason for supporting local, however if you are not established with the right levels of resource or processes to maintain a basic level of customer service you should not continue to take orders and just deal with those whom you have taken money from to ensure that confidence is restored. I am unsure of the validity of the 5 star reviews here following our experience and others we have read which are congruent with our experience on here and on Instagram!”

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Posted 3 years ago

Hi Mark, Thank you for your valued feedback and my apologies for not replying to your email sooner. Since Brexit we have been particularly busy with trying to arrange and co-ordinate deliveries. Unfortunately the HAY by Sowden Kettle and Toaster have been delayed until June due to a permanent factory closure. Your order has been refunded in full and my sincere apologies for any inconvenience this may have caused. Many thanks, Jack

Posted 3 years ago

“Ordered the Ferm Chapmagne saucers on 30th December 2020, and they were apparently due to be dispatched in 3-5 days. I then received an email saying they will be due on the 31st January due to stock levels. I was notified that there were issues due to Brexit/COVID it would be delayed by around 7-10 days. I got fed up with waiting so decided to cancel the order 1 because of that, but 2 because I found the exact same saucers for a third of the price!!!! I emailed to cancel my order on the 31st January, and was told to wait 5 business days for a response - still no response. I emailed again 2 days ago, and of course nothing. I want my refund!!!!!”

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Posted 3 years ago

Hi Preslava, Thanks for your feedback. Please note the item has a 3-5 week dispatch time, not 3-5 days. This was pushed back to 4-6 weeks with the Brexit delays. I have refunded your order as requested. Many thanks, Jack

Posted 3 years ago

“I placed an order in December for a bin and some storage crates which I still haven’t received. Also haven’t received a response to my email asking for a possible lead time (beyond the 4 week maximum lead time that was stated) Delays with Brexit are frustrating but understandable. A lack of communication is disappointing after spending £100. I wanted to add additional items to my order which say they’re ready for immediate dispatch but haven’t received a reply to my query about this either”

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Posted 3 years ago

“I ordered 2 cushions at the end of December & have still not received them. Despite emailing the store 2 times to enquire about the status of my order. I have received nothing as way of response other than to say the store is reviving a high volume of emails. I’d like to ask for my money back but no one will probably respond. I understand there have been delays due to Brexit & issues around customs but I should at least receive responses to my emails. Dreadful customer service.”

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Posted 3 years ago

“So after waiting now into week 6 of a 3 week lead time I was promised an email on friday past with an eta, unfortunately this hasn't happend. I am now seeking a full refund and cancel order, item has been ordered and already delivered from elsewhere in the space of 24 hours!”

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Posted 3 years ago

Hi Craig, Thanks for your feedback. My apologies for the delay with your order due to the current import delays. The delivery arrived for shipment on Friday per my last email, however I understand you now with to cancel and that's been processed for you. Moving forward, we are commiting to holding much more stock in the UK to avoid shipping delays. Many thanks, Jack

Posted 3 years ago

“Ordered the set of 6 candles in mid November 2020 (4-5 weeks delivery stated) and they still haven't arrived. Told (when chased) they would arrive week commencing 25th Jan. Waited patiently and now it's February 2021 and still nothing and no update. Disappointing and product still not received. I see another reviewer has had exactly the same experience.”

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Posted 3 years ago

Hi Caroline, My apologies for the delay with your candles. An update regarding longer shipping times due to Brexit was sent to you on last week. Your order has since been shipped for delivery in 2-3 days. Many thanks, Jack

Posted 3 years ago

“Fair prices for a beautiful range of products”

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Posted 3 years ago

HUH. Store is rated 4.3 based on 3,655 reviews