HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,807 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“Extremely Disappointed with Customer Service I am extremely disappointed with the service I have received regarding my order placed on the 29th of April. Despite understanding the initial delay, I requested to cancel the order on the 29th of May due to the extended wait time. I received no response to this request. The item was eventually delivered, but it arrived too late as I had already purchased the same item elsewhere. I then contacted the company again to request a refund for the postage of returning the item, but once again, I received no response. I returned the item, which the company received on the 18th of June, and I did not receive any communication regarding my refund. The lack of communication and the delay in processing my request have been extremely frustrating. When I finally received a response after expressing my disappointment, the company only informed me of when I would be refunded for the item. There was no apology or acknowledgement of the situation and did not offer to cover the cost of the return postage. I urge potential customers to think twice before making a purchase, as the customer service is appallingly slow and unresponsive. I am still waiting for my refund and will not be shopping here again.”

Helpful Report

Posted 9 months ago

“didn't ship half my order”

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Posted 9 months ago

“Order not for filled, ignoring emails.”

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Posted 9 months ago

“Excellent service and quality products (peanuts coffee mugs)”

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Posted 9 months ago

“Placed an order and items never came. When I contacted the store, they promised they’d be dispatched that week which they weren’t. The following email promised the same - until they stopped replying to my emails. £70 lost..”

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Posted 9 months ago

“Quality products . Had issue with supplier but kept me informed as delay in del. Great set up 👍”

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Posted 9 months ago

“Decent prices. Order came exactly as described in a really decent time.”

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Posted 9 months ago

“This was my 2nd order from the HUH store, 1st order was fine, emails were received and goods were delivered when advised, however, the 2nd order was different, no emails were received to say goods had been dispatched, the delivery window came, and went, and despite 2 emails and even messages on Instagram, did not have the courtesy of a reply, goods finally received 8 days after the latest delivery date, which was pointless as already on holiday, good is fine, however, the communication from HUH was abysmal”

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Posted 9 months ago

“Great value. Order placed at 2pm and it arrived the following afternoon.”

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Posted 9 months ago

“Delivery took 3 months for an item that was in stock online. Wrote in to cancel after 3 months of non delivery and they then sent it next day... extremely poor.”

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Posted 9 months ago

“Love the products, the service was good and the communication was excellent”

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Posted 10 months ago

“Huh are my fairly new go-to store. Great range, excellent pricing and prompt delivery.”

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Posted 10 months ago

“Excellent service and prompt delivery”

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Posted 10 months ago

“Great product at a good price with quick delivery”

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Posted 10 months ago

“Super pleased with item, did have to chase for an update but received a timely response.”

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Posted 10 months ago

“I purchased a jumper with HUH on 18 May with a 4 day delivery. Its now the 20 June and I have not received anything. I've sent multiple emails to the contact email and am just getting ignored.”

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Posted 10 months ago

“Great service and quality products at a fair price and fast shipping”

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Posted 10 months ago

“Slow delivery of items which were then split up into 2 separate orders even when website said in stock. Very unhappy with the returns side of things. Firstly you have to pay to return an item. Secondly I’ve returned an item over a week ago and had no acknowledgment it’s been returned. Zero communication from HUH and still waiting for refund.”

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Posted 10 months ago

“Great store with lots of quality available. My only issue was paying for next day delivery and not receiving the items in time. Other than that it’s always reliable.”

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Posted 10 months ago

“Great quality, and speedy delivery. At a great prove too”

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Posted 10 months ago

HUH. Store is rated 4.2 based on 3,807 reviews