HUH. Store Reviews

Name: HUH. Store
Rating: 4.33

4.3 Rating 3,554 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“It was very easy to shop on their website and they accepted apple pay making checking out very efficient”

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Posted 2 months ago

“Never received my parcel. No reply from customer service. DO NOT ORDER”

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Posted 2 months ago

“Such a great experience from start to finish , will definitely shop here again !”

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(London) - Posted 2 months ago

“I wish I had seen all these reviews first before I ordered! I ordered a lamp for a friends birthday. The money went out straight away of course and I paid extra for next day delivery . 1 week later and the item still hasnt arrived and the birthday has passed so I had to go out and buy something else. Now the item still hasnt been shipped and I am chasing for a full refund. Fingers crossed but judging by other reviews I have zero chance of getting my £83.45 returned . Really disappointing”

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Posted 2 months ago

“I ordered the Peanuts Mug back at the beginning of August expecting delivery on the 8th August. Despite my request to cancel the order as this was a gift this still hasn’t happened. Looking at the reviews this is how this business operates. Please refund my money!!”

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Posted 2 months ago

“i ordered a rucksack in the 31st Aug still not received and are not responding to emails !”

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Posted 2 months ago

“Easy to use Website, delivered within a couple of days, kept informed throughout. Will definitely be ordering again.”

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Posted 2 months ago

“Spot on! Splendid product, great price, delivered on time! Happy customer.”

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(London) - Posted 2 months ago

“Sold something they didn’t have in stock. Initially to be delivered at the start of August, nothing arrived, no update on the shipping page, finally responded to many emails to say it would be another 5 business days before it would arrive, waited, nothing arrived, contacted twice, eventually got a response, spelling mistakes and all, with no apology just saying they could let me know when it’s back in stock. Arrogant. Terrible customer service. Just Impressively bad. …Item is still showing you can buy it for next day delivery.”

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Posted 2 months ago

“This is the second time I’ve purchased clothes for my son from HUH. & I’ve got it right it’s times! Phew! Great quality & brands that these stylish young men appreciate . Thanks for your help in curating these collections .”

Helpful Report

Posted 2 months ago

“It was simply an awful experience. Extremely poor customer care. I'll never purchase from them again. I ordered the products on August 1st, and they were available on the website. Delivery was 4-6 days. I contacted them the first time on August 8th about not receiving the products; they replied on the 12th that the products needed to be reassorted and would have been shipped the following week with next-day delivery, but I didn't get anything; they didn't deliver anything. I contacted them on the 24th, and they had not received the products at the warehouse yet, so they offered a refund. I requested a refund on the 28th of August, but they have never returned or replied. They were ignoring me. I ended up getting a refund from PayPal, which was the only thing I had done right. After providing all screenshots of emails and describing how they acted, I got the refund in a few minutes.”

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Posted 2 months ago

“Never heard of huh before but ordered a coat in a bank holiday sale. Arrived in perfect condition and on the day promised. Will definitely use again”

Helpful Report

(London) - Posted 2 months ago

“I placed an order on 4th August and the delivery was due in 2-4days. I am still waiting for my order 4 weeks later. I have emailed customer service 3 times with no response. AVOID THIS SELLER!”

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Posted 2 months ago

“Really happy with my purchases. Alot cheaper than elsewhere and surprisingly fast delivery. Would definitely recommend and will be buying from them again soon.”

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Posted 2 months ago

“Ordered goods over 2 months ago...just promise to send them "within a week" and don't After ignoring me for ages, I wrote this review and they emailed me within minutes asking me to change it as they "sorted" the issue by finally refunding me. Absolutely outrageous...horrific customer service...avoid.”

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Posted 2 months ago

“Quick delivery - came within 2 days.”

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Posted 2 months ago

“Lovely Snoopy badge delivered quickly thank you GH”

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Posted 2 months ago

“The range and quality of items are fantastic. Sadly, the customer support and communication is in serious need of improvement. I waited almost three months for my items to arrive and didn't receive any updates except for when I chased up my order. Thankfully it's an easy fix, so I hope Huh gets it sorted asap. 2 stars reflects my overall experience, but it could so easily have been 4 or 5.”

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Posted 2 months ago

“Parcel arrived 15days later after i payed for next day. I had to contact HUH to see where my parcel was. Ive then returned parcel and have not recived a refund it has now been 3 months and still Nothing. Disappointing as the compainy has good reviews. Received emails back form Jack store owner that my parcel had arrived back with them and that was it nothing els i have heard. Terrible customer service”

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Posted 2 months ago

“Ordered a snoopy pin back in early June, still haven’t received it, I have had to chase the order but just get met with a sorry it’s delayed response despite HUH clearly knowing their is a delay & haven’t reached out to customers to keep them informed.”

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Posted 3 months ago

HUH. Store is rated 4.3 based on 3,554 reviews