HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,799 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never arrived, no response to emails, having to force a refund through PayPal. After reading many genuine (negative) reviews on Trust Pilot, I can only assume the positive ones on here are paid for. Have sent details for the transaction to Trading Standards as it seems advertising and selling stock it doesn't have is standard practice for HUH. Avoid.”

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Posted 2 months ago

“Great service and speedy delivery, would have been 5 stars if you didn't have to pay for returns”

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(London) - Posted 2 months ago

“I ordered on the 26th of November. £128 I spent it’s been over 2 months this is absolutely dreadful. I asked to have it cancelled and refunded twice and never heard anything back. I then had an email saying it would be dispatched and at my address within 4-5 business days. that was weeks ago. This is absolutely terrible service. I dont mind now wether it’s refunded or the item is sent to me but I’d like either one to happen soon. £128 has come out of my account and I have nothing to show for it for over 2 months.”

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Posted 2 months ago

“Speedy service, great website and quick response to queries”

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Posted 2 months ago

“Still no refund. Ordered item 2 months ago. Item was out of stock. After 3 weeks requested a refund. Still not received one.”

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Posted 2 months ago

“Absolutely would not recommend. Ordered an item before Christmas, did not receive until January, sent it back and am still waiting for a refund. Shocking company. Do not order, almost certain it’s a scam.”

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Posted 2 months ago

“Ordered something a month ago. Product never arrived and still waiting for the refund of over £100. Only way to contact is via email. Terrible service.”

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Posted 2 months ago

“reliable retailer, very pleased with the service”

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(London) - Posted 2 months ago

“Haven't heard back regarding my refund for several weeks. Good communication at first, nothing since.”

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Posted 2 months ago

“Really competitive pricing. There was a delay with postage but they provided updates and then sent using next day delivery once it was back in stock.”

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Posted 2 months ago

“Product was great, but paid for next day delivery and didn’t arrive for 2 months.”

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Posted 2 months ago

“I got this as a gift was he really likes good quality took a month to arrive though”

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Posted 2 months ago

“Great prices for quality products. Unfortunately took almost 2 months for delivery”

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(London) - Posted 2 months ago

“Excellent service. The team at HUH kept me up to date all through the process.”

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Posted 2 months ago

“Extremely disappointing shopping experience with Huh. I placed my order on 12/12, short delivery started. 17/12 I received a message to say deliver would be 7-10 days as there was a delay. Over 6 weeks after placing my order I finally receive my order after having to chase. No message back to apologise, nothing just stated on page my item was Dispatched. Does that mean if I hadn’t chased I would never of received the order? Very poor service”

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(London) - Posted 2 months ago

“Not the best customer experience. Items were not in stock. I had to chase to get updates on order and one item took 7 weeks to be delivered.”

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Posted 2 months ago

“Waited over 3 weeks for delivery of my item. Was informed shortly after ordering that the item had been delayed and would take 7-10 business days to be shipped, however upon chasing 2 weeks later they still said it was delayed and offered to cancel my order. Suspected it was down to the cheap price I paid for the item that they were hoping I would cancel, however also stated it wasn’t in stock - if so, I would heavily advise to not sell products that aren’t actually in stock. Seems lots of others have had similar issues on Trustpilot also, so may need to re-evaluate methods. Product has since arrived and happy, however a terrible service from start point to delivery”

Helpful Report

Posted 2 months ago

“Ordered on the 1st of January - next day delivery. Didn’t receive until the 27th January. Limited communication from the store.”

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(London) - Posted 2 months ago

“Good prices, excellent customer support, would use again”

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(London) - Posted 2 months ago

“Absolutely shocking! Ordered a hoodie in early December for a Christmas present and still haven’t received! Have requested a refund and yet to recieve confirmation of this!”

Helpful Report

Posted 2 months ago

HUH. Store is rated 4.2 based on 3,799 reviews