HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,625 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and love the look of my tote bag, perfect for sunny beach days!”

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Posted 1 year ago

“Ordered late afternoon and item arrived in the post the following morning. Can’t fault the service!”

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Posted 1 year ago

“I contacted HUH Store in May regarding faulty and missing goods. This took several attempts over various platforms. Eventually I was advised that I should receive my refund in 3-10 days. This window has now passed and I have not received same or even an email confirmation. My comments have been removed from their social media and I am still awaiting a response to my latest request. If I do not receive my refund soonest I will be forced to take this further. Appalling customer service.”

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Posted 1 year ago

“A beautifully curated online store with all my favourite brands. My recent order arrived so fast! Thank you!”

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Posted 1 year ago

“The Carhartt rug hasn’t been our for long and got it with a discount I saw on an email. Fast dispatch and very happy. Thank you.”

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Posted 1 year ago

“Great store - had just what I wanted and very quick delivery!”

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Posted 1 year ago

“Quick delivery, had a fantastic product”

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Posted 1 year ago

“Ordered an item that was in stock when purchased after chasing the order I was told the item wasn't in stock and that they would update me. No update and had to chase multiple times. After 4 weeks I saw the item was back in stock on their website however I was not informed and had to chase again for them to send me the product I had purchased. Really poor service and I won't be using them again.”

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Posted 1 year ago

“Items were on preorder with delivery date estimated between 3-6 weeks. Dates passed and then I had to finally chase for them to be delivered 5 months later. The products are great but the communication and delivery is by far the worst I’ve experienced.”

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Posted 1 year ago

“Fantastic independent store, a range of brands to suit your needs!”

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Posted 1 year ago

“Item came extremely quickly and was exactly as described. Would recommend.”

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Posted 1 year ago

“Ordered and arrived super quickly”

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Posted 1 year ago

“Paid for next day delivery on a carhartt backpack, which was needed as a last minute purchase for a holiday, ordered mid day 02/06 for this only to be delivered 5 days later, when I was already away.. Joke of a company, avoid next day delivery they don’t seem to know the meaning!”

Helpful Report

Posted 1 year ago

Hi Dan, Thank you for your feedback and I’m very sorry to hear your order did not arrive next day as specified. Our next day service is Monday to Friday. I can see you ordered on 2nd June, which was a Saturday, and your order was promptly dispatched with a next day service on Monday at 11:30am. Unfortunately, according to the tracking, Royal Mail did not deliver within the 24 hour period specified and delivered to you one day late on Wednesday. Our sincere apologies for any inconvenience caused. Your next day postage charge has been refunded. If you need anything else please let us know at hello@huhstore.com. Many thanks, HUH. Store

Posted 1 year ago

“Huh is great! Great products. Sturdy mug”

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Posted 1 year ago

“Amazing service. Quickest delivery ever!! Excellent product and really lovely packaging. I’d definitely order again from HUH. ⭐️”

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Posted 1 year ago

“Great product and service”

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Posted 1 year ago

“Ordered a shelf on the 6th April and it’s the 31st May and still no shelf. Was for my babies nursery and looks like baby will be here before the shelf. Was advised weeks ago it would “be delivered within 2 weeks” and emails after this have gone unanswered. Can’t give any higher without contact from HUH which is impossible at the moment. Any updates Huh?”

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Posted 1 year ago

“Super quick delivery and lovely selection of products!”

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Posted 1 year ago

“Very competitive prices and quick and reliable delivery. Have bought two bags from HUH now, and have been very impressed. Would use again!”

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Posted 1 year ago

“Do not buy from this store. The customer service is terrible. I paid a lot of money for a household item back in February. Nothing arrived for 3 months. I chased and chased them. They kept saying it was on its way. Then the order was cancelled but I’m still waiting for my refund. My bank is now involved and helping me to try and retrieve my money. There are many wonderful furniture and lifestyle companies out there with great customer service so avoid this one to protect your money.”

Helpful Report

Posted 1 year ago

Hi Karen Gaydon, As discussed on email on 22 May, your order was promptly cancelled and refunded as requested. The refund was declined as you had already opened a chargeback via your bank. We have submitted all the relevant information to your bank as a refund is no longer possible. The items you pre-ordered have also since arrived with us and are ready for delivery. If you need any further information please reply to our emails. Many thanks, HUH. Store

Posted 1 year ago

HUH. Store is rated 4.3 based on 3,625 reviews