HUH. Store Reviews

Name: HUH. Store
Rating: 4.22

4.2 Rating 3,758 Reviews

84 %

of reviewers recommend HUH. Store

4.2

Based on 3,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices for great products”

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Posted 3 years ago

“Lovely collection and good customer service.”

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Posted 3 years ago

“I ordered 6 pots and 4 trays on 28th Dec and I understand the stress of the Black Friday sale which may cause the delay of delivery. I didn’t get any update till 12th Dec so I emailed Jack to request for an update. Jack replied that the parcel will be posted in the same week. However, I still didn’t get any update about the delivery. I emailed again on 17th Dec to request a reasonable time frame of delivery and there is no response! I don’t understand why there are few invited review saying that the delivery was quick as I didn’t receive the parcel after I ordered a month ago now. If you cannot deliver as promised (2-4 business days), you should update your customers. I think I will request a refund but I can see the previous refund experience which make me feel that I cannot get back my £107.8. Disappointed as there are decent products in the stores but the service is awful!”

Helpful Report

Posted 3 years ago

Hi Joanne, Thanks for your feedback. Your order has a longer shipping time as one of the items has a 2-4 week delivery time. The delivery time can be found on the product pages. My apologies this was not previously highlighted when you enquired about your order shipping times. An email has been sent to confirm if you would like the other items shipped separately. Many thanks, Jack

Posted 3 years ago

“Ordered a t-shirt for my husband's Christmas. There was a slight delay in despatch times but I was kept up to date via email and the goods arrived in time for Christmas! Great service. Would happily shop here again!”

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Posted 3 years ago

“Excellent products and customer service”

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Posted 3 years ago

“Lovely choice of product. Beautifully packaged and good delivery.”

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Posted 3 years ago

“Quick service and amazing products range. Super happy!”

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Posted 3 years ago

“Love my door hooks - just as described”

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Posted 3 years ago

“Great purchase - quick delivery!”

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Posted 3 years ago

“Lovely selection of special, high quality products for yourself or gifts... Was very pleased at how quickly I received my order as well, considering this time of year and postal delays.”

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Posted 3 years ago

“Great service and speedy delivery”

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Posted 3 years ago

“We absolutely loved the stools we bought from HUH. They are exactly what we wanted. Delivery was slow and the store could have been more proactive in giving information about the late delivery.”

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Posted 3 years ago

“Amazing store, full of beautiful stuff. Highly recommended”

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Posted 3 years ago

“Item took longer to arrive than stated, but once it was shipped it arrived very quickly! When I inquired the responses were very quick and helpful.”

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Posted 3 years ago

“Brilliant service. Fabulous Hay portable lamp arrived in perfect condition and kept up to date with the order every step of the way. Fab shop with great products and great customer service. Totally recommend.”

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Posted 3 years ago

“Great range and speedy delivery”

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Posted 3 years ago

“Very bless!”

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Posted 3 years ago

“items never arrived. so dissapointed”

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Posted 3 years ago

Hi Jacobo, Thank you for your feedback. Unfortunately the delivery address provided did not included your flat number as discussed. We will of course do our best to locate your package and have requested additional information from Royal Mail, however due to the incorrect address we cannot be held responsible for the package not reaching you. Many thanks, Jack

Posted 3 years ago

“Lovely products, great quality!”

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Posted 3 years ago

“Wonderfully curated online store! Love my twisty candles.”

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Posted 3 years ago

HUH. Store is rated 4.2 based on 3,758 reviews