HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,620 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Ordered 2 items, one of which they then contacted to me to say was out of stock so shouldn't have been available to buy. I then requested a refund for this product and a month later still have had an further communication! They've taken my money for a product I didn't receive and then are ignoring all follow up emails, not impressed! This is the first review I have ever left!”

Helpful Report

Posted 9 months ago

“Returned some trousers as per the instructions on the website. Contacted them when no refund was forth coming and was asked to provide tracking details, which I did. Radio silence since then and they have just kept the money and the trousers. Avoid”

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Posted 9 months ago

“Fair pricing, postage faster than expected. Extra points for not using evri”

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Posted 9 months ago

“Quick delivery, good quality as described.”

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Posted 9 months ago

“Awful customer service and the website straight up lies. Ordered a jacket over a week ago with next day delivery, no update until I chased and was told they didnt have it in stock (even though website stated they did). Continued to chase only to see the jacket I ordered went back onto the website stating it was in stock and when I chased this they claimed it still hasnt been delivered to their warehouse. Continually ignored by customer service and given the same response each time with no update on delivery times and why they are advertising items as 'in stock' when they clearly arent. No acknowledgment that I paid for next day delivery and no refund for that in sight. And STILL no jacket or any idea when it might arrive. I never normally leave reviews but I have been so disappointed in the service of this place I felt I had to leave one!”

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Posted 10 months ago

“Shockingly poor service, delayed over 10 weeks when stated in stock, shipped to incorrect address stated delivered. Item missing. No refund no communication. They stated id asked for it be left somewhere, I live on second floor with accessibility issues. why would say, yes for laugh just dump it not at my address. Be fun that!, Avoid this shambles, look at other 1 star reviews for truth and level of service to expect. Avoid”

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Posted 10 months ago

“Brilliant service and quality product. Will recommend to everyone!”

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Posted 10 months ago

“Good price, quick delivery”

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Posted 10 months ago

“Paid for next day delivery, didn't receive item for over a week and was reimbursed with £2, which I think is an embarrassment”

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Posted 10 months ago

“Excellent service from order to delivery.”

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Posted 10 months ago

“Really awful experience. I placed my order 3 weeks ago which had an expected delivery of 28 Feb - 1 Mar. It still has not been dispatched and getting through to customer service seems near on impossible. Really disappointing and still no sense when or even if I'll get my order!”

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Posted 10 months ago

“Speedy delivery”

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Posted 10 months ago

“Over a month ago now I ordered a present for my other half for valentines, and it has still not come. I talked to Jack several times through email, to which he told me that the colour of the item wasn’t in stock, then the stock was faulty and they had to wait for new ones, so I hesitantly agreed to this, saying that if have a confirmation email and shipping confirmation sent through by today and yet again, no email and no item. It’s now been over a month and the limited replies and misinformation is only adding to the feeling of being scammed. I feel like this review is a step down from a report that needs to happen if this problem genuinley isn’t sorted in the next 3 days or been contacted with a date and evidence about when it will arrive. If this goes further I will be taking it to the local authorities, like I said before it’s sad because this is a company I’d be willing to give money to.”

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Posted 10 months ago

“Great choice of products, ordering was really easy and it arrived really quickly. Great service”

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Posted 10 months ago

“Excellent service, no complaints”

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Posted 10 months ago

“Great item, well priced and quick delivery. Would not hesitate to order from here again”

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Posted 10 months ago

“Awful customer service! Faulty product recieved and promised a replacement or refund, and then no response from the store owner since!!! I have requested a refund but no response for over a month. There is no contact number for this store and they do not allow comments on Instagram or message requests. AWFUL! Do not shop here!!”

Helpful Report

Posted 10 months ago

“I Ordered a T-shirt that was in stock in the website on the 4th of January and still yet to receive T-shirt. Minimal response from the store to my messages. I want a refund or let pick something else”

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Posted 10 months ago

“Very fast delivery!”

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Posted 10 months ago

“Great quality great service”

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Posted 10 months ago

HUH. Store is rated 4.3 based on 3,620 reviews