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HUH. Store Reviews

4.3 Rating 3,624 Reviews
86 %
of reviewers recommend HUH. Store
4.3
Based on 3,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read HUH. Store Reviews
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Phone:

02079231155

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Utterly disgraceful customer service. I have been waiting for a refund on items I ordered in May, which didn’t arrive until august as they had to be shipped from the supplier and that took longer than stated on the website. I was disappointed with the quality and returned them to the store on 21st August and have proof of delivery and even a photo of the parcel on the floor of the warehouse, and yet they STILL refuse to process my refund, because the return wasn’t logged and now they can’t find the items in the warehouse. It takes at least a week to get a response to any query and they never resolve anything, just continue to fob me off and avoid giving me my money back by saying the return hasn’t been logged. THEY lost it when it was in their possession. I’m beyond disappointed as I thought they were a legitimate company, and I simply cannot afford to be out of pocket like this. I saved for a long time for the items but I couldn’t justify how expensive they were for the quality. And I wouldn’t want anyone else to have the same issues, as it has been nothing but a nightmare which I’m still out of pocket from 4 months later, which is why I’m posting this review.
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Posted 1 year ago
Missed some items off the order, then haven’t responded to queries about where they are over a week later. The only comms is this request for a review…
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Posted 1 year ago
Great products and service
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Posted 1 year ago
I paid for next day delivery, and was told that it can not be delivered for Next Day, and that it would come “Thursday soonest” and that I would be refunded for the next day delivery but I have not been! Customer service is terrible, but I received the bag in the end, it took a week.
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Posted 1 year ago
Super speedy delivery - amazing products, will deff buy from here again!
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Posted 1 year ago
Fast delivery, great selection of items from quality brands
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Posted 1 year ago
Always really interesting, quality stuff with quick delivery.
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Posted 1 year ago
Great products, super fast delivery
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Posted 1 year ago
Really lovely products and excellent customer service team - thank you!
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Posted 1 year ago
incredibly fast delivery!
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Posted 1 year ago
I bought the toaster for my Granddaughters new home gift , she was over the moon . I had a 15% code which helped , it was well worth the money and very quick delivery .
HUH. Store 5 star review on 20th September 2023
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Posted 1 year ago
Such an efficient service- my parcel arrived within 2 days! Amazing! The prices were so competitive too. Highly recommended!
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Posted 1 year ago
Hm, I debated whether to give HUH 2 or 3 stars. I've had good experiences with you before, but this time I can't say the same. I ordered an item that was apparently out of stock, but no one communicated this to me so I waited 2 months for someone to let me know... then I had to follow up and at that point the person said I could choose another item and after I did that it still took 2 weeks to get the item that was apparently in stock. So this time it wasn't a great experience... but I do love your items.
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Posted 1 year ago
Order took a very long time, and I had to chase up customer service often.
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Posted 1 year ago
Great service!
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Posted 1 year ago
Great range, quick delivery. What's not to like?
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Posted 1 year ago
Great product and great price
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Posted 1 year ago
Very good quality items and fast delivery! Would 100% order from here again.
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Posted 1 year ago
Quality packaging and good delivery!
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Posted 1 year ago
The French press is a very beautiful but dysfunctional design. When making coffee or herbal tea, the press needs to stay up for a fee minutes, but it’s bery loose and falls down immediately. Also the colouring on the eound part is peeled even though I washed it by hand. I had to tie elastic band to prevent it from falling.
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Posted 1 year ago
HUH. Store is rated 4.3 based on 3,624 reviews