HUH. Store Reviews

Name: HUH. Store
Rating: 4.22

4.2 Rating 3,758 Reviews

84 %

of reviewers recommend HUH. Store

4.2

Based on 3,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Gorgeous candles! Vivid colour”

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Posted 2 years ago

“My item arrived damaged so I contacted the store and they were quick to organise a collection then I heard nothing, numerous phone calls later and 4 weeks to the day they received my item back my refund has arrived in my bank account, not great service I’m afraid Very disappointed”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for your feedback and my apologies again that your order arrived damaged. I'm happy to hear collection was promptly organised for you. Returns are unpacked and processed within 10 business days of receipt. I can see the refund was issued for you on 11th April to your original payment method and an email was sent to you to confirm the refund had been issued. It can take between 3-7 business days for the funds to show on your statement. Please take into account the Bank Holiday Friday and Bank Holiday Monday. If you need anything else please let us know and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Ordered some dining chairs, pendant light and other home furnishings back in December 2021. Although we were expecting a 2-3 week wait on the items now we are almost 5 months on and still awaiting on our final item. Other items turned up after 3 months. No proactive customer service despite spending a significant sum. It’s 50/50 whether you will get a response to an email or call. Got tired of chasing in the end.”

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Posted 2 years ago

Hi Robert, Thank you for your feedback and my apologies for the delay with your order, as well as for the the last remaining dish mats I'm happy to see all the other items were successfully delivered, including an item we do not stock but ordered in at your request. If we can be of any further assistance please give us a call on 01227451117 (10am-2:30pm Mon-Fri) and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Bought 2 Hay French Press as gifts to friends. One was damaged in the package, emailed customer service 7 days ago, still haven't heard anything yet. Unable to give it to my friend either. Disappointing shopping experience.”

Helpful Report

Posted 2 years ago

Hi Wan, Thanks for your feedback. Please allow up to 5 business days for a response. Your email was received on Wednesday 13th April – 2 business days ago (due to the Bank Holiday). I am very sorry to hear about the damaged delivery. A response has now been sent to resolve this for you. If you need anything else please let us know and we will be happy to assist. Many thanks, HUH. Store

Posted 2 years ago

“Lovely unique products and fantastic service. I wanted to add to my order after I’d completed and the gentleman I spoke with kindly, promptly sent me a link to add and pay. Item was shipped the same day and arrived the next. Great experience and service from start to finish. Thank you!”

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Posted 2 years ago

“Ordered a sofa - took 5 months to arrive, not great.”

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Posted 2 years ago

“Items packaged well and good quality. Really fast delivery too.”

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Posted 2 years ago

“Quick and easy :)”

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Posted 2 years ago

“Excellent service and great range of Carhartt WIP”

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Posted 2 years ago

“Found the bag I wanted at a great price with fast delivery, thank you!”

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Posted 2 years ago

“Arrived quickly, very efficient”

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Posted 2 years ago

“Love the minimal design!”

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Posted 2 years ago

“Gorgeous colours and great fast delivery!”

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Posted 2 years ago

“Very quick delivery, beautiful product. Thank you!”

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Posted 2 years ago

“Super quick delivery!”

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Posted 2 years ago

“Lots of run around and lack of clarity around my order. Ordered item in November; arrived in April.”

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Posted 2 years ago

“I had no issues shopping with HUH. Easy checkout and fast delivery. Good selection of products. Thanks”

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Posted 2 years ago

“Fast delivery, item as described”

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Posted 2 years ago

“Was really good”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

HUH. Store is rated 4.2 based on 3,758 reviews