HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,804 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Copy and pasted from my Trust Pilot review for ease: Ordered at the start of July and item has not yet been dispatched. Contacted them after 2 weeks to be told that suppliers were running late. They say that they will respond to query after 5 days but that has never been the case during this experience. Received an email on 1 Aug saying that the stock was now on its way to them and would be sent out the next day. As of 7 Aug it still has not arrived. I have had 2 unanswered communications, one weeks ago just asking for refund instead of an item multiple weeks late. Looking at the website this seems to be a common scenario: Items good quality but absolutely no idea when they will turn up. May I suggest that you do not sell items that you have zero visibility of receiving yourselves. Really disappointed as the product range looks good. Edit 13 Aug: there are still adverts popping up on Facebook saying that the t shirt that I am waiting for is available next day delivery. This is knowingly misleading. Edit 16 Aug: still no response and still no item arrived. I notice that HUH usually reply on here where they can defend themselves but nothing on here either. All I want is a refund now but I can't get a response. There are plenty of other reviews saying the same. If you buy from here and get nothing (having read this..) you only have yourself to blame. Edit 2 September: still no reply, still no product received. Edit 8 September, still no reply and no product received. For information, the product is a Langsam Run Club t-shirt. It that's what you are considering buying, don't. They don't have them. Edit 17 September, still no item, still no response. I would still accept a refund but my requests for one have been ignored in the past. I will try to dispute through my bank.”

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Posted 7 months ago

“I paid for premium delivery and didn’t get it. Had to send multiple prompts to receive the item.”

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Posted 7 months ago

“Ordered two lovely quail mugs, they arrived and were incredibly well packaged to avoid breakage. Two more for my growing collection, love them!”

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(London) - Posted 7 months ago

“My order took around a month to arrive. Very little and very poor communication. I have as offered a refund and I accepted, only to be ignored again. Eventually received my order. Very poor experience. I would recommend staying away from this store.”

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Posted 7 months ago

“Very efficient only store also great prices!”

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(London) - Posted 7 months ago

“Great experience buying from HUH. Store for the first time. I ordered the lovely Snoopy soaps for myself and for a friend and they arrived safely in robust packaging just a few days later. With Christmas rapidly approaching i very much suspect i will be looking to HUH. Store to solve all of my gift problems.”

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Posted 7 months ago

“Wrong item short sleeve instead of long not sure on how too sent back no information on website?”

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(London) - Posted 7 months ago

Hi Ben, Our sincere apologies for the error. If you could please send an email to hello@huhstore.com detailing the mistake, we would be happy to get that rectified for you asap. Many thanks, HUH. Store

Posted 7 months ago

“Fantastic quality print, well framed, with a certificate of authenticity. Had to wait almost 4 weeks for delivery but that was the only downside.”

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Posted 7 months ago

“I can't write a review as I still haven't received my order 126920. I recently sent you a notification regarding this issue and you are currently looking into this case and I'm still waiting for your reply. Regards Dale”

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Posted 7 months ago

“Great selection of interesting things & speedy delivery”

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Posted 7 months ago

“The product sent was fine but I bought it as a present for 26 August. It was supposed to be delivered 12-14 August. It did not arrive. There was no communication about why it was not sent. Only when I chased it was I told there had been a supply problem. It eventually arrived in September - again I was not notified of delivery. The service was disappointing.”

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Posted 7 months ago

“Excellent experience. Quick delivery.”

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(London) - Posted 7 months ago

“Not very good I’m afraid I ordered goods that were advertised in stock but actually were not. The package took way way too long to arrive without enough communication Sorry guys”

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Posted 7 months ago

“Avoid at all cost. Sell items they don’t have in stock. Poor Customer service ! Scammers”

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Posted 7 months ago

Hi Jonathan Ramm, Thank you for your feedback, however, having ordered 9 items from us in the past, all of which were successfully delivered, you are well aware we are not scammers. Your most recent order was also cancelled and refunded as you had requested. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 7 months ago

“Really good service and quick delivery”

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Posted 7 months ago

“Great product and quick delivery”

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Posted 7 months ago

“The branded product was as expected and arrived as expected- however the return process is strange , it just says to send back without normal email booking and my return has not been either acknowledged or returned in 3 weeks so i don’t have correspondence to follow up.”

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Posted 7 months ago

“These are nice products. However, just bear in mind some of these product are pre order. It took 84 days to get to me. Some products I gave up on or swapped and a refund, which took 49 days! Communication also very poor and in frequent. Won’t be buying from them again!”

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Posted 7 months ago

“Utterly woeful experience, do not shop here. Ordered a Tshirt at the start of June and yet to receive it. No contact number to speak to someone at Huh and they do not respond to emails. They still have my money despite requesting a refund, and refuse to acknowledge my complaint. Pretty fraudulent behaviour so please avoid! It appears they have very little in stock but are more than happy to take your money. They have just responded to this message claiming they have refunded me. This is a lie. I do not have my money and have no confirmation of the refund. They have asked me to change my review though, how ironic.”

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Posted 7 months ago

Hi Will, You ordered two t-shirts, one was delivered on 21st June and the second refunded as you requested. We have re-sent your refund confirmation email. Many thanks, HUH. Store

Posted 7 months ago

“I can’t change my review as my issue has not been resolved. Please contact me and let me know what’s happening. I have not received items. I have sent numerous emails and have had no response. Still awaiting reply as I have no idea what’s going on and why I’ve paid for items I don’t have.”

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Posted 7 months ago

Hi Joshua, Your order was dispatched 5th September and delivered 6th September. The tracking page includes a photo of it being accepted at delivery. Many thanks, HUH. Store

Posted 7 months ago

HUH. Store is rated 4.2 based on 3,804 reviews