HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,799 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a carhartt hoodie 3 months ago, money has been taken and still havnt received my order and been given lots of excuses. Very poor service , would not recommend!! Buyer beware”

Helpful Report

Posted 2 weeks ago

“haven't yet got my order after a month of dispatch delay notice. can't really get to anyone real from the customer service. just auto reply robot.”

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Posted 2 weeks ago

“Poor service. There was a delay to my item which I had to chase the company for information on. Customer service was very slow to respond. Still waiting on a refund for the item nearly 6 weeks after ordering. Needs to do better.”

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Posted 2 weeks ago

“I ordered a sweater on February 21st (order number shared with owner by email). On 27th February, 6 days after the purchase, you stated there was a further 7-10 business day delay with shipping. On 7th March you stated I had cancelled the order - which was not true. On 17th March you replied to state you still had the order in place. But not when you would ship it. Today is March 25th, 22 business days after the initial purchase, and 17 days after the shared shipping delay. HUH is still accepting orders on the website for this item up to today. Where is my item?”

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Posted 2 weeks ago

“Fast and great sale”

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(London) - Posted 3 weeks ago

“Truly awful company, how you are still trading i do not know! Will never buy from you again and will steer people clear of buying from you. Absolute shambles”

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(London) - Posted 3 weeks ago

Hi Benjamin, Thank you for your feedback. We are sorry to hear about the issue with your order. We can see it was delivered on 20th March. If there is an issue with the product or delivery, please let us know via email and we will be happy to help. Many thanks, HUH. Store

Posted 3 weeks ago

“Customer service was excellent. Shout out to Jack”

Helpful Report

(London) - Posted 3 weeks ago

“Fabulous service by HUH Store. Jack communicated regularly regarding progress and delivery. The package was delivered (tracked 24)as promised and the product was as ordered - Thank you 😉”

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Posted 3 weeks ago

“AVOID. Absolutely appalling service, and even worse customer support. Delay after delay on my order, and I’ve had to send multiple emails to get a single reply. Order placed on the 15th of Jan, no sign of product or refund STILL. My order was finally ‘canceled’ on the 7th of March, it’s now the 23rd and I still haven’t received the refund. Do not order from this site, unless you want to be scammed.”

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Posted 3 weeks ago

“Good products, good clean website. Great delivery price and service”

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Posted 3 weeks ago

“Great price and dispatched very quickly!”

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(London) - Posted 3 weeks ago

“Product nice, fast delivery!”

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(London) - Posted 3 weeks ago

“Kept my money and never delivered the item!!!”

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Posted 3 weeks ago

“Super fast shipping, and they often run bonus discounts.”

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Posted 3 weeks ago

“Ordered jumper and joggers almost two months ago and now huh have cancelled the order, offering no justification! Terrible service.”

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Posted 3 weeks ago

“Took over 2 months to receive my order. Took over two weeks to answer my email asking where my order was. They said it would be out in two weeks. Sent another email after two weeks and no reply and also didn’t offer any form of compensation. Won’t order from this store again.”

Helpful Report

Posted 3 weeks ago

“Disappointed. Ordered 5 items two of which for a specific event I was attending, pricing was fair and similar to other sites and in store prices however there was a 20% off code I wanted to take advantage of. Only 1 item arrived despite all showing in stock (and still showing in stock) . It has now been over a month and I am still yet to receive any of the other items. I have to chase updates myself via email to which I am repeatedly told they’re expecting a delivery and it is expected to be dispatched the following week- to which it isn’t.”

Helpful Report

Posted 3 weeks ago

“I had an extremely disappointing experience with HUH Store. I placed an order on 28/01, but it didn’t arrive until 15/03—a shocking 47 days later. Despite being told on 05/02 that the order would be shipped within 1-2 weeks, there was no further communication. I had to chase them for an update, only to be told it was finally being dispatched, yet I still waited another week for it to arrive. By the time the item showed up, I had already purchased the same jumper elsewhere, which was delivered in just 2 days—a stark contrast to HUH Store’s abysmal delivery time. To make matters worse, when I asked them to cover the return shipping costs due to their excessive delay, they refused. Terrible customer service, poor communication, and unacceptable delivery times. I won’t be shopping here again and wouldn’t recommend it to anyone.”

Helpful Report

(London) - Posted 3 weeks ago

“Ordered 2 items in early January. Waited for over 3 weeks, I eventually contacted for an update and was informed that there was a stock issue and to expect a delay of approximately 10 days. It is now 19th March and have not received my order. I have requested a refund and that process is also taking a painful amount of time with very little communication from the team. I'm incredibly disappointed and will not be shopping here again and hope I am refunded soon.”

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Posted 3 weeks ago

“Everything was perfect! Item received quickly, in great condition. Will shop at Huh store again with pleasure!”

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(London) - Posted 3 weeks ago

HUH. Store is rated 4.2 based on 3,799 reviews