HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service thank you”

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Posted 3 years ago

“Great discounts and selection of items”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“Order arrived really quickly thank you. Smooth and easy service!. Will order again!”

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Posted 3 years ago

“I placed an order in January (5 months ago) which still hasn't been fulfilled. There has been minimal communication from HUH despite multiple emails from my side. In particular, they have ignored emails regarding a refund.”

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Posted 3 years ago

“Very happy with the order and fantastic service from Jack. One item I ordered was initially showing as out of stock. However, Jack tracked it down and sent it out a few days later. I will be ordering from HUH again.”

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Posted 3 years ago

“Lovely classy mug, fits perfectly into my minimalist home.”

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Posted 3 years ago

“Came promptly and we'll packaged!”

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Posted 3 years ago

“I returned my order in January and I'm yet to receive a refund. Without a contact number, I have emailed several times and received one email asking for more information which I replied to and again have not had any response. It has now been over 4 months - this is too long to be waiting for a refund and have no response or reassurance this will be sorted. This has been super stressful, I don't recommend ever shopping with them.”

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Posted 3 years ago

“This store has a great selection and a responsive customer service team, but very long delays in receiving items. I ordered some items in the January sale and only received all of my order in May. There were also delays in being charged for orders, which I found confusing.”

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Posted 3 years ago

Hi, Thank you for your feedback and my apologies for the delay with your items. As these were pre-order items, unfortunately they were subject to the recent import delays since Brexit. Thankfully import times are now improving and we are holding more stock in the UK to avoid further delays. We very much appreciate your order and please do let me know if I can assist with anything in the future. Many thanks, Jack

Posted 3 years ago

“Great selection, quicker than expected delivery!”

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Posted 3 years ago

“Lovely product”

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Posted 3 years ago

“Great service, fast delivery!”

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Posted 3 years ago

“My order arrived really quickly and well package. The store owner was especially helpful with a change to my order too, after I ordered the wrong sized glasses. Will certainly be shopping again at HUH.”

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Posted 3 years ago

“Great items and quick delivery. Seem to be other the previous problems.”

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Posted 3 years ago

“Love my item. Delivery took slightly longer than expected but Jack kept me updated and replied to my email really quickly. Great independent retailer - will be shopping here again and excited to take a trip to the physical store.”

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Posted 3 years ago

“I don't normally write reviews, but I have now lost my patience with the lack of responses from Huh directly. As with most of the other more negative reviews, I too ordered in January with most things noting a delivery time of up to 5 weeks. At the 5 week mark, I hadn't heard an update, so contacted Huh. Jack explained the issues they'd had with Brexit, and I was understanding of the delays, that was 2 months ago. I was then told at the beginning of April, everything had arrived, then when I finally received tracking, realised it was only a part shipment. There was then issues with the part shipment, a missing item, and something else was a different colour. I was told the remaining items would ship w/c 3rd May, I even followed up and received confirmation of this from Jack on the 30th April, however I still haven't received them, I've had no responses to my emails and no update as to where the rest of my order might be. I don't really mind things are delayed, and get the impact Brexit had on shipping things from Europe, but the slow or complete lack of responses is so frustrating and the fact that I am having to chase is becoming increasingly annoying. Please can someone just get back to me, with an honest and realistic update on when I can expect to receive the remaining items in my order.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service. Chair arrived quicker than expected and I’m absolutely thrilled with it, exactly as described. Thank you, i will definitely be ordering from you again!”

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Posted 3 years ago

“Great service and delivery!”

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Posted 3 years ago

HUH. Store is rated 4.3 based on 3,655 reviews