HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product choice - Excellent customer services - kept informed until delivery.”

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Posted 2 years ago

“This was my first experience buying from HUH and from the off, the communication was great (big thanks, Jack!). Although the item was temporarily out of stock, I was kept informed throughout. Great to have prompt, friendly and efficient response. Delivery all went through smoothly too. So I will deff be purchasing from them again. Happy customer :-)”

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Posted 2 years ago

“Rapid delivery and excellent product”

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Posted 2 years ago

“Really fast delivery and good price too. Will definitely shop here again”

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Posted 2 years ago

“Quick delivery. Item as described.”

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Posted 2 years ago

“Great website - products clear and appealing. Good communication throughout transaction”

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Posted 2 years ago

“Very easy website to use”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Amazing range of quality products delivered quickly and easily. Highly recommend!”

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Posted 2 years ago

“prompt delivery and great condition. reasonable pricing. great company and service will use again.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“Amazing items and fast delivery! Definitely recommend!”

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Posted 2 years ago

“Great options for mens clothing”

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Posted 2 years ago

“Great service, my item came fully packaged and as expected... Super fast delivery.”

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Posted 2 years ago

“Supurb service & great choice”

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Posted 2 years ago

“Love how there is always a generous discount for m favourite design brand products. Decent shipping times too. Always seem to come back for something.”

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Posted 2 years ago

“Gorgeous candles! Vivid colour”

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Posted 2 years ago

“My item arrived damaged so I contacted the store and they were quick to organise a collection then I heard nothing, numerous phone calls later and 4 weeks to the day they received my item back my refund has arrived in my bank account, not great service I’m afraid Very disappointed”

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Posted 2 years ago

Hi Michelle, Thank you for your feedback and my apologies again that your order arrived damaged. I'm happy to hear collection was promptly organised for you. Returns are unpacked and processed within 10 business days of receipt. I can see the refund was issued for you on 11th April to your original payment method and an email was sent to you to confirm the refund had been issued. It can take between 3-7 business days for the funds to show on your statement. Please take into account the Bank Holiday Friday and Bank Holiday Monday. If you need anything else please let us know and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Ordered some dining chairs, pendant light and other home furnishings back in December 2021. Although we were expecting a 2-3 week wait on the items now we are almost 5 months on and still awaiting on our final item. Other items turned up after 3 months. No proactive customer service despite spending a significant sum. It’s 50/50 whether you will get a response to an email or call. Got tired of chasing in the end.”

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Posted 2 years ago

Hi Robert, Thank you for your feedback and my apologies for the delay with your order, as well as for the the last remaining dish mats I'm happy to see all the other items were successfully delivered, including an item we do not stock but ordered in at your request. If we can be of any further assistance please give us a call on 01227451117 (10am-2:30pm Mon-Fri) and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Bought 2 Hay French Press as gifts to friends. One was damaged in the package, emailed customer service 7 days ago, still haven't heard anything yet. Unable to give it to my friend either. Disappointing shopping experience.”

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Posted 2 years ago

Hi Wan, Thanks for your feedback. Please allow up to 5 business days for a response. Your email was received on Wednesday 13th April – 2 business days ago (due to the Bank Holiday). I am very sorry to hear about the damaged delivery. A response has now been sent to resolve this for you. If you need anything else please let us know and we will be happy to assist. Many thanks, HUH. Store

Posted 2 years ago

HUH. Store is rated 4.3 based on 3,655 reviews