HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service, perfect products, happy customer”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you for your kind words! Many thanks, Jack

Posted 3 years ago

“Enthusiastic customer service”

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Posted 3 years ago

Hi Matthew, Thanks for your feedback. I can confirm the items ordered have a 2-4 week delivery time and have been ordered in for you. Your enquiry on 4th January was replied to within one minute with your delivery details, however the response may have gone to your spam so please do also check there. If you need anything else in the meantime please let me know and I will be happy to assist. Many thanks, Jack

Posted 3 years ago

“Decent brands and quick comms. Unfortunately one of my items was on back-order (I was notified of this when ordered) - it didn’t say on the website however that they would wait to send my whole order. A shame, but once I got in contact they quickly rectified the problem.”

Helpful Report

Posted 3 years ago

Hi Jack, Thanks for your feedback! The information regarding all items being delivered together can be found in the FAQs, my apologies if this was unclear. I'm happy to hear everything was resolved for you. Many thanks, Jack

Posted 3 years ago

“Great products, quick delivery!”

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Posted 3 years ago

“I ordered £200+ items at the end of November 2021 with a stated 3-5 days delivery time. Brexit and the pandemic may have affected the shipping time, but I’ve received no response to my queries with their customer service. I’m really disappointed that I’m being ignored and my items have not arrived. I can see from these reviews that sadly I’m not alone. Looks like this company has gone bust but is still taking customers’ money?!”

Helpful Report

Posted 3 years ago

Hi Camilla, Thanks for your feedback. Please note a number of items on your order have a 2-4 week delivery time. The delivery time can be found on the product page or via your order confirmation email. I have replied to your email to confirm if you would like the in-stock items shipped separately. Let me know what is most preferable. Many thanks, Jack

Posted 3 years ago

“Royal mail has not delivered the order”

Helpful Report

Posted 3 years ago

“I placed an order with Huh on 31st January 2021. It’s now January 2022 and I’m still waiting for half of it to arrive (the first half was sent to me in September after a lot of chasing and many unanswered emails, with different excuses given each time as to why the order was delayed). Curiously, the items I’ve been waiting almost a year to receive are still available to purchase on the website, with a stated 2-4 week delivery time. Brexit and the pandemic have undoubtedly affected the shipping time, but I'm not sure they can be entirely to blame for the 11 month and counting wait time, or for the poor customer service in the interim. As an independent store, I'd ordinarily not leave a negative review, but the experience has been so ridiculous I can't not.”

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Posted 3 years ago

“Great selection of items for sale. Could do better with delivery times.”

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Posted 3 years ago

“Great items at a great price with great service.”

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Posted 3 years ago

“Love HUH store”

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Posted 3 years ago

“Love my Hay tin!”

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Posted 3 years ago

“Sales assistant was so helpful! Vases were a hit! Thank you”

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Posted 3 years ago

“Products took some time to arrive but when they did they were packed beautifully.”

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Posted 3 years ago

“Thank you HUH for the lovely items!”

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Posted 3 years ago

“Cracking site to purchase from”

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Posted 3 years ago

“Great service thanks!”

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Posted 3 years ago

“Great service. Product was delayed but there was good communication and parcel was sent promptly when it arrived. Arrived in brilliant condition and person was delighted with gift. Thank you so much.”

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Posted 3 years ago

“Great prices for great products”

Helpful Report

Posted 3 years ago

“Lovely collection and good customer service.”

Helpful Report

Posted 3 years ago

“I ordered 6 pots and 4 trays on 28th Dec and I understand the stress of the Black Friday sale which may cause the delay of delivery. I didn’t get any update till 12th Dec so I emailed Jack to request for an update. Jack replied that the parcel will be posted in the same week. However, I still didn’t get any update about the delivery. I emailed again on 17th Dec to request a reasonable time frame of delivery and there is no response! I don’t understand why there are few invited review saying that the delivery was quick as I didn’t receive the parcel after I ordered a month ago now. If you cannot deliver as promised (2-4 business days), you should update your customers. I think I will request a refund but I can see the previous refund experience which make me feel that I cannot get back my £107.8. Disappointed as there are decent products in the stores but the service is awful!”

Helpful Report

Posted 3 years ago

Hi Joanne, Thanks for your feedback. Your order has a longer shipping time as one of the items has a 2-4 week delivery time. The delivery time can be found on the product pages. My apologies this was not previously highlighted when you enquired about your order shipping times. An email has been sent to confirm if you would like the other items shipped separately. Many thanks, Jack

Posted 3 years ago

HUH. Store is rated 4.3 based on 3,655 reviews