HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,625 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, super quick delivery”

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Posted 1 year ago

“Fantastic speedy delivery and the Hay kettle is lovely! Exactly what we we looking for, thank you!”

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Posted 1 year ago

“Great packaging, the item and the price of the item was amazing! Can’t wait to gift it!!”

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Posted 1 year ago

“Ordered HAY crates - quick delivery”

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Posted 1 year ago

“stunning basket. speedy delivery.”

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Posted 1 year ago

“Ordered a cupboard in March 2023, it’s now August and still no sign of it. After chasing a couple of times and being assured it was on its way, I asked for a refund over a month ago but have had no response since. Nothing to show for over £500 after nearly six months. I’m resorting to a review in the hope it’ll prompt some action or at least warn off other customers from putting themselves through the same thing.”

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Posted 1 year ago

“Love this store but recently ordered to Ferm plant divider boxes and only one arrived. Used the customer support to e mail them on the day of arrival and still not heard anything back. Had I heard back this review may have been different but right now poor service when things don’t go well. Still waiting to get this sorted. Disappointed.”

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Posted 1 year ago

“Nicely packaged item and very quick delivery”

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Posted 1 year ago

“Horrendous customer service and purchase experience Ordered a shelving unit 25th March, with the product being advertised as a “4-6 week delivery”. Needless to say that we had to wait a lot longer than this, with the product finally arriving on 8th August after 20 weeks. The customer service was appalling, with the only way to contact being through email with a 7 day expected response time; although on many occasions, no response at all without me having to continually chase after them. There is no phone number or any other way to contact so you will be left in the dark for almost the entirety of your experience. There was no explanation for any delay and no attempt to make our experience any better or compensate, as they already had my money. My advice is, if you see something you like on here, I highly recommend to purchase it from another store.”

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Posted 1 year ago

“Great service, quality product, timely shipping.”

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Posted 1 year ago

“Ordered a Ferm Living lampshade in March 2023 - it is now August and I've yet to receive the item (5 months later!) I've emailed every few weeks for months now - and have either been ignored or get the occasional false promise of when the item would arrive (the dates given were now 2 months ago...) Disappointed by how unresponsive this company is. Very happy taking my money - and expected so much more. Please get in touch about a refund.”

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Posted 1 year ago

“This is the second time I purchase products from HUH and service is very good. Products come well packed and quite fast.”

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Posted 1 year ago

“Great bag - way cheaper and fast delivery, happy!”

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Posted 1 year ago

“As always an amazing service”

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Posted 1 year ago

“Great selection of items and fast delivery”

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Posted 1 year ago

“I cannot express how deeply disappointed I am with my entire experience with this online store. From the moment I placed my order, it has been a cascade of issues and frustrations that have left me utterly dismayed. Firstly, the item I ordered took an exorbitant amount of time to arrive. The lack of communication and responsiveness from the company was astounding. I resorted to sending multiple emails, and it took them over a week just to acknowledge my concerns. To make matters worse, when the item finally arrived, it was faulty. Not only did I receive a defective product, but the company's complete silence on this matter has been deafening. It's as if they have no regard for their customers' satisfaction or concerns. I've still not heard back from my last message which was over 7 days ago. Based on this horrendous experience, I feel compelled to warn others about the significant risk involved in dealing with this company. I implore anyone considering ordering from them to think twice and reconsider. Their lack of professionalism, poor communication, and apparent disregard for product quality make them a real liability. I would strongly advise against engaging with this online store. My experience has been nothing short of a nightmare, and I believe it is my responsibility to caution fellow consumers about the potential pitfalls they might encounter. Save yourself the frustration, time, and money by seeking out a more reputable and customer-oriented company for your needs.”

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Posted 1 year ago

“Lovely products and excellent, fast customer service when I emailed with a query.”

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Posted 1 year ago

“I ordered two bar stools in early May my money has been cashed and the only up date I had was that I would receive the goods on the 17 to 21st of July. I have found in increasing frustrating to have contact with any one about my order.”

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Posted 1 year ago

“Fab customer service and delivery times”

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Posted 1 year ago

“As the HAY boxes I ordered had to be ordered from the supplier before despatch, it took a few weeks to receive them, but HUH. Store kept me updated with regular emails. Once they were ready the arrival was speedy and minimal (but still protective) packaging was used which I appreciate from a sustainability point of view.”

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Posted 1 year ago

HUH. Store is rated 4.3 based on 3,625 reviews