HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,807 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over a month for delivery and not told about low stock.”

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Posted 11 months ago

“Easy to order, good price, kept updated prior to dispatch.”

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Posted 11 months ago

“Great service, quick and easy dispatch too 👌”

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Posted 11 months ago

“HUH store acknowledged receipt of my return and to date have never returned my money. I was advised that a pending dispute on my PayPal was preventing them from processing the refund and a told to close the case for a refund to be issued the same day. Since then, I have been completely ignored.”

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Posted 11 months ago

“Good service”

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Posted 11 months ago

“Really good shop with responsive customer service.”

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Posted 11 months ago

“Trying to return an item that’s not suitable and cannot establish from HUH where to send it.”

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Posted 11 months ago

“Paid for next day delivery for two items, first item arrived a week after ordering (and after I had asked for an update), second item was refunded as it was never in stock in the first place. Would only receive updates after I'd send emails asking about the status of my items. Not impressed.”

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Posted 11 months ago

“Super nice selection of clothes!”

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Posted 1 year ago

“Not refunded for item never received. I am appalled with the service from a well reputable store. We are waiting for a refund since Nov 2023 - multiple emails have been sent and we just get ignored. It seems this is a known issue within the company with multiple clients facing the same issue, if anyone has any insight into how to get this resolved quickly that would be helpful. At this point it feels like theft and we have reached out to the ombudsman for further advice.”

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Posted 1 year ago

“Excellent service and I love my new work backpack.”

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Posted 1 year ago

“So apparently the store delivered late. And when the store try deliver my goods it came with a noticeable scratch in the seal. I message the staff and he claimed he can’t see it and ask for me to highlight which I did but till this day there was no response. Save yourself by ordering from the brand or other stores.”

HUH. Store 1 star review on 23rd April 2024

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Posted 1 year ago

Hi Rachanon, Thank you for your feedback. Unfortunately the mark on the popper is so minimal and unnoticeable this would not be classed as damaged or a fault, as shown in the attached photo. You are of course welcome to return it for a refund if you do not find the product suitable. Many thanks, Jack

Posted 1 year ago

“From ordering online I was given confirmation straight away and every step from receipt of order to delivery was emailed. Excellent service! Can’t understand the other reviews unless they were competitors!”

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Posted 1 year ago

“Product did finally arrive after waiting weeks and contacting Jack the director. He eventually did respond and I got the product which was lovely. Spent a couple of weeks in limbo thinking it might be a fake site. Peanuts pic is lovely and up on wall.”

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Posted 1 year ago

“It’s been 3 months since I returned an item and I’m still waiting on the refund. This company is a joke and I’d only recommend using them if you enjoy being robbed.”

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Posted 1 year ago

“I gave it to my friends as a birthday present. he likes it!”

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Posted 1 year ago

“Bought a coffee table in October 2023 that said it would be delivered in 6 weeks. Didn't come at all and zero contact. I must have sent 20 emails that mostly got ignored, didn't get resolved until March ‘24 when I asked for a refund. Which also took a month to get any feedback. Awful customer service, just ignore you and then gaslight you when you do get a response.”

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Posted 1 year ago

“Order came in a timely fashion, great products”

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Posted 1 year ago

“Great product range and excellent service”

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Posted 1 year ago

“Items long time out of stock and after initial good communication over delay now no replies to my many e mails.”

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Posted 1 year ago

HUH. Store is rated 4.2 based on 3,807 reviews