HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,621 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“If I could give them 0/5 I would. Ordered 3 T-shirts: 2 x Edwin 1 x Norse Project Edwin products arrive in a timely fashion, still waiting (nearly a month after ordering) for the third Tee. Despite all info on Edwin T-shirts being the same (material weight, fit, etc) products are completely different size and shape. So no other option but to return the ill-fitting product - at my own expense. No acknowledgment of receipt, no confirmation of refund. Have emailed* 3 times to ask for an update on my remaining t-shirt and have had no response so far. No indication at any point throughout the ordering process that there were any stock issues - if you haven’t got the product to ship, don’t bloody advertise it! In summary: - Product info poor - communication worse - customer service a fictional entity Avoid, avoid, avoid *there is only one method of contact, via email. No phone number and the ‘live chat’ feature on the website is just a proxy for email comms.”

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Posted 11 months ago

“Purchased the Hay Eiffel Coffee Table over 3 months ago, and was told it would be 3-6 weeks delivery but still not been delivered, have emailed 5 times now but have been completely ignored. I've no idea how to get a hold of them as there's no phone number. Appears i've just been scammed.”

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Posted 11 months ago

“Unable to get confirmation of shipping, at time of ordering item was in stocks quoted as 2 to 3 days. 1month later no item order status not shipped. Request to cancel and refund. Unable to get any feedback from huh. Disappointing.”

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Posted 11 months ago

“Placed my Snoopy order. It arrived quickly. Looks great.”

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Posted 11 months ago

“Terrible, I didn’t receive my item for a month, no contact from customer service until I ended up being told that it was out of stock. I was simply refunded £3 for shipping. I got my items over a month late for a birthday present, but it’s broken. Terrible company, terrible service. Will never use again and would not recommend.”

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Posted 11 months ago

“I have placed an order a week ago and I haven't received absolutely any updates ever since. From the confirmation page it says it should have been delivered yesterday the latest, it looks like it hasn't even been shipped and I am being ghosted by the customer service after sending 3 emails in a week! AVOID AT ALL COSTS!!!”

Helpful Report

Posted 11 months ago

Hi Marta Your email was received at 8:57am and was replied to at 9:35am. Please check your spam also in case it went there. Many thanks HUH. Store

Posted 11 months ago

“Good quality! Kid loves it! Arrived on time”

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Posted 11 months ago

“Great stock and quick delivery”

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Posted 11 months ago

“Great products & great service”

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Posted 11 months ago

“Easy use of website and ordering. Item arrived on time.”

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Posted 11 months ago

“Great company.My go to shop.Credit to high street.👍👍”

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Posted 11 months ago

“AVOID. Returned items worth £400. No refund. Been about 6 weeks. Sent them tracking details, etc. They’re completely ignoring all my emails. Going to have to complain to Trading Standards.”

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Posted 11 months ago

“Highly recommended. Very good service, fast delivery and I’m happy with my new piece of design.”

HUH. Store 5 star review on 26th January 2024

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Posted 11 months ago

“I ordered a lamp for a client on 16/10/2023 with 3-6 week delivery. Unforutunalty this company does not have a contact number therefore, on the 05/12/2023 I emailed regarding an update as I heard nothing about the upcoming delivery. In the first instance, I received a speedy reply informing me that my order could be with me between 18-22/12/2023. Which I was thrilled by however there was no follow up to this and no delivery. I chased multiple times for an update on the 18/12, 21/12 and then again after the Christmas period with no reply. Then on 12/01/2024 I was asked for my order number which I sent over but since then nothing... They have not responded to any further emails and the order has not yet been delivered.”

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Posted 11 months ago

“Would just like to say what a great site this is! I ordered a Carhartt bag, very easy to use the site, my item was dispatched extremely quickly and beat its scheduled delivery time! Very very impressed and will be doing a larger haul again here very soon! Highly recommend :) thanks HUH!”

HUH. Store 5 star review on 25th January 2024

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Posted 11 months ago

“Absolutely fantastic retailer and product selection. Fast shipping and great customer service”

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Posted 11 months ago

“Customer service lacking. Slow responses, sometimes none. Must not be able to cope with demand, otherwise there wouldn’t be a constant backlog. Can be summed up with style over substance. Would prefer to support independent, but think this only goes where”

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Posted 11 months ago

“Nice pack and quick delivery”

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Posted 11 months ago

“I always get my carhartt stuff from HUH, great selection and prices. They post it out super quick too.”

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Posted 11 months ago

“Purchased a piece of furniture and was told to expect delivery within 6 weeks. After 6 weeks came and went, I emailed to ask for an update and was told that there were delays and I should expect to receive my order in 2 weeks. That deadline passed and there was no update from HUH, so emailed again and was told there were further delays but was assured that I would receive my package in 1-2 weeks. Having waited almost 15 weeks I decided to cancel the order, but all 3 emails I have sent attempting to do this have been completely ignored. Some of the worst customer service I have ever received - AVOID SHOPPING HERE”

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Posted 11 months ago

HUH. Store is rated 4.3 based on 3,621 reviews