HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this store unless you want to wait weeks and weeks for your item to be delivered. My order was delivered 5 weeks late with barely any communication from the seller. The package took so long to arrive that I had moved house...a change of address was confirmed by the seller, but this was ignored and the package delivered to a house I no longer live in. I now do not have my order and I am being ignored by the seller. AVOID.”

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Posted 5 months ago

“I was enticed in by the super cute Snoopy pins! A lovely Calvin Klein t-shirt fell into my basket too! Lovely store and great service. Thank you.”

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Posted 5 months ago

“Good communication and fast delivery. Would purchase again.”

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Posted 5 months ago

“My mum loved the Peanuts print. Really lovely quality.”

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Posted 5 months ago

“The products are lovey but my items were out of stock for a while and didn’t receive notification but they did eventually turn up and am satisfied with the items”

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Posted 5 months ago

“The snoopy print is amazing and my mum is very happy with it. I would say the delay was annoying as no one got in touch to advise why or responded when I asked for an update. It would stop me purchasing again however, Thankyou”

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Posted 5 months ago

“Great store with great stuff… unfortunately they are let down by poor/slow returns service.”

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Posted 5 months ago

“Still not received my order from over 6 weeks ago and heard nothing back from the company. NOT GOOD ENOUGH. An immediate refund should be given”

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Posted 5 months ago

“Once the Peanuts espresso cups arrived I was very pleased with the quality of the product and how well they came packaged. Slightly long wait for delivery but turned out to be worth it”

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Posted 5 months ago

“Do not shop here, take your money and do not send order or reply to emails!!!”

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Posted 5 months ago

“Goods ordered 6 June, delivery stated 2-4 days for Peanuts merchandise. Payment cleared via Shop from my credit card, yet nothing received, 1st email received confirmation that goods would be received within a week of 24th June - nothing still by 6th July. Two subsequent emails not responded to. Now raised a dispute via credit card company. Won't order again. No excuse for non-communication.”

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Posted 5 months ago

“Great service and the postage was really quick. Excellent selection of quality clothes.”

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Posted 5 months ago

“Partner ordered me several Peanuts Snoopy prints for my birthday in July, none have arrived and no response to any emails.”

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Posted 5 months ago

“Beautiful cup ordered as a gift from HUH- there was a delay with delivery due to supply but responded quickly to my query. Thanks”

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Posted 5 months ago

“Very fast delivery! Thanks”

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Posted 5 months ago

“Absolutely terrible customer service. I sent part of my order back in June to exchange for a larger size. No contact despite repeated requests to send my replacement item. Also in the interim, placed another order for snoopy items and still haven’t received them, no response from customer support whatsoever. They now owe me money but don’t see fit to respond”

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Posted 5 months ago

“Paid for a pair of espresso mugs with next day delivery. After four days of no contact and no mugs, I emailed to ask for a cancellation of my order. I paid for a service that was unfulfilled by Huh. Got an email from Jack who completely ignored my request and said there was a delay with getting hold of the mugs but that they hoped to send it the next week (7 days after I needed it). Over a week later, several emails chasing-no reply to my emails and no product. A company who is happy to take your money even when they can’t fulfill it as they don’t have stock. Beware of buying if you need something for a certain date. They will happily take your money and not fulfill their part.”

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Posted 5 months ago

Hi Elizabeth, Our sincere apologies for the delay with your shipment. It was dispatched today with a next day service and tracking was emailed to you at 2:29pm. If you need to return the item to us for a refund please let us know at hello@huhstore.com and we can provide you with a free returns label and free collection. Many thanks, HUH. Store

Posted 5 months ago

“Bought a carhartt-wip pants from the store and got them delivered next day. Great price as well... couldn't find any cheaper anywhere else.”

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Posted 5 months ago

“I submitted an order 2 weeks ago. Despite constant chasing, have had no reply or updated. Most likely a scam company. Avoid like the plague. Am talking with my bank about fraud.”

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Posted 5 months ago

Hi Aidan, We replied to you in less than 24 hours on Saturday at 9am. Pasted below: -- Hi Aidan, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Långsam Run Club, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks, Jack

Posted 5 months ago

“Worst customer service I have ever received. Order 4 items which were all in stock as per their website. The items have arrived individually over the course of 2 months. All items didn't fit so have had to send these back as individual items at my own expense. All items have now been returned and my refund has not been processed after several weeks. I have sent over 15 emails chasing them and they keep choosing to ignore me. They have essentially stolen money from me. I have opened a case with my bank for fraud to try and recover the money. NEVER order from this thief.”

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Posted 5 months ago

HUH. Store is rated 4.3 based on 3,618 reviews