HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,804 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an error in my order and they amended it for me super quick and had my parcel with me next day!”

Helpful Report

Posted 4 months ago

“Everything was fine, but took ages for my item to be delivered and had a to follow up a couple of times to find out what was happening.”

Helpful Report

Posted 4 months ago

“Waited 2 months for the first part of the order to arrive, never received the second part. Got a refund but still was charged for the shipping. Missed daughter’s birthday. Absolutely useless. Lesson learned - don’t trust ads seen on instagram. Avoid HUH store if you want to avoid disappointment”

Helpful Report

Posted 4 months ago

“I ordered a HAY coffee table on 25/11/2023, and after months of waiting that I was told was due to shipping delays, I requested a refund on 11/07/2024. I was informed that my refund of £188.30 would be processed within 3-10 business days. Despite numerous calls to customer service, which have gone unanswered, and countless emails met with generic replies, I have yet to receive my refund. The customer service has been appalling, and I find it incredibly frustrating that four months on I am still having to chase this.”

Helpful Report

Posted 4 months ago

“Product took 6 weeks to be delivered. Had to chase them constantly. They were still showing the item as in stock the whole time, tricking other shoppers into placing orders they couldn’t fulfill within reasonable timing.”

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(London) - Posted 4 months ago

“Fast delivery easy service”

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Posted 4 months ago

“Recently made my first purchase from Huh. Great price. Great selection of quality clobber and top quality customer service which makes you feel valued. As it should be, top work.”

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(London) - Posted 4 months ago

“Have been trying to get in contact with them for 9 days regarding my exchange, no response at all. (My return arrived with them nearly two working weeks ago) Unfortunate as I really wanted the exchange. If I don't hear anything by Monday I'll have to file a chargeback with the credit card company. Disappointing as was a good price and I do really want the item.”

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Posted 4 months ago

“Very pleased with the tote bag ordered for a Christmas gift Site easy to order from and delivery very quick”

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Posted 5 months ago

“Awful service, took a month to recieve half my order, other half didn't arrive. Had to chase at every stage, they were not upfront with the fact they didn't have my items to send. Would never use them again.”

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Posted 5 months ago

“Great price, fast delivery”

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(London) - Posted 5 months ago

“Positives - shipping was very fast and response to queries was prompt. Unfortunately the item was incorrectly described on the website when I purchased it so was not what I wanted....site said corduroy but it is actually cotton twill. Policy is for buyer to pay cost of return so I am liable for the error in description.”

Helpful Report

Posted 5 months ago

“Communication is slow and sometimes there is no reply at all. I waited 6 months for an order to be fulfilled and then an eventually refund. Another item was returned but I still have not received an exchange or a refund. Will not shop here again.”

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Posted 5 months ago

“Great shop!”

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Posted 5 months ago

“Good price, fairly slow delivery.”

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Posted 5 months ago

“So I placed an order for some mugs as a birthday present for my friend at the beginning of October and paid in full with a promise for delivery 3-5 days. I haven’t received the product and I have emailed 4 times receiving one reply saying been a delay with them getting stock in but would be sent soon! Still not arrived, would not deal with this company again ever, I am attempting one more email request to get delivery although it takes weeks for a reply:”

Helpful Report

Posted 5 months ago

“Efficient service. Lots of useful email updates about delivery and a great pair of jeans. Bonus 20% new customer discount was much appreciated”

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Posted 5 months ago

“Great item at a reasonable price. Bit of an issue with late delivery but the company kept in touch with its progress and it arrived safely and securely packaged.”

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(London) - Posted 5 months ago

“Awful returns service, no replies for over a month after providing tracking and proof of delivery.”

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(London) - Posted 5 months ago

“Terrible service. Purchase never arrived. One year later I get a refund sorry product not available”

Helpful Report

Posted 5 months ago

HUH. Store is rated 4.2 based on 3,804 reviews