HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,625 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Fast pleasant transaction on a quality product. First but certainly not the last time I will shop with HUH.Store. Thank you.”

HUH. Store 5 star review on 2nd August 2023

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Posted 1 year ago

“Great quality products”

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Posted 1 year ago

“diabolical. tried to cancel my order 4 times before it was even dispatched (which took 6 weeks) and no response to any email. No phone number, can't DM or comment on Insta, left with £70 worth of products I do not want. Do not order under any circumstances, absolute joke”

Helpful Report

Posted 1 year ago

Hi Francesca, Thank you for your feedback. Our apologies that your order was not cancelled prior to being dispatched. The items you ordered were on pre-order with a 3-6 week delivery time, which is why delivery was longer than the standard 2-4 days (or next day) for in-stock items. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

“Always helpful, I buy a few items of clothes but moreso the pieces for the home, a really well edited selection that’s always a little surprising ( in a good way :-) ))”

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Posted 1 year ago

“Sell cute things. quick delivery - no issues whatsoever.”

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Posted 1 year ago

“Quick delivery of the majority of the order, one item out of stock, took ages to get response and eventually a refund. Decent prices, need to improve communication lines with customers as at present it’s too long to receive responses.”

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Posted 1 year ago

“Great price for a Norse projects cap. Delivered quickly. Would recommend ordering from huh store”

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Posted 1 year ago

“First time ordering and I’m going to be ordering again. First class service. Delivery was super fast and item as just as advertised. Great experience.”

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Posted 1 year ago

“Great store with good selection and great prices”

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Posted 1 year ago

“I purchased items and then returned them, following all the return instructions. I received proof of delivery of the returned items to the store, but it’s now been nearly 4 weeks since and I’ve not been refunded or the return even acknowledged. I have emailed the huhstore contact email several times and received no response. Do not use!”

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Posted 1 year ago

“Professional service. I was kept up to date with the progress of my order through to delivery. My item was delivered on time and well packaged. I would order from HUH again.”

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Posted 1 year ago

“i made my order on 30th May. I still have no goods. I have sent emails over the course of the last 2 weeks and not had a single reply. Where are my goods? You have taken payment of almost £150 and i have literally nothing to show for it and you cant even grace me with a response to my question asking what the status of my order is. I would recommend you steer well clear of this retailer.”

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Posted 1 year ago

“This company is an actual joke! We ordered a pair of Hay Hee lounge chairs for the garden on the 28th March and still have not recieved them - summer is nearly over! We have reached out to Huh store over and over again and there has been no response from them since the 8th April. We have requested a refund on the product and are now being completely ignored. We are out of pocket by £430 and none the wiser as to whether we will ever be refunded. Do not use this store!!”

Helpful Report

Posted 1 year ago

Hi Jack, We do sincerely apologise for the delay with your order, however the last update was emailed to you one week ago. You can also find the update listed clearly on your order status page – "Expected delivery 1-4 August" The stock arrived at our warehouse this morning and is on track to deliver between these dates. Your order has now been cancelled and refunded as requested and the funds should show on your statement in the next 3-7 business days. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

“So, I ordered a bag through HUH. Store late in the evening. I found the bag cheaper elsewhere, I so I emailed them first thing in the morning to cancel the order. Their cancelling and returns policy is really bad. Rather than a simple button to cancel the order, I had to email them to cancel. I was hoping that I would catch them in time so that they wouldn’t ship the bag, as I would have to pay £5 for delivery. I sent that email on the 5th July, it’s now the 26th and I have not even had a response from them since then. They clearly didn’t cancel the order and the bag was posted out to me. Their returns policy is so bad, I had to pay another £5.95 to post back the bag. On Royal Mail tracking I can see that the package was delivered back to them 7 days ago now, and they still have not even acknowledged that they received it. And they still have not responded to my original email at the start of the month. They have not refunded the money and I have no idea if I’ll even get one. All in all it’s been a terrible company to buy from. I’m even wondering if it is a legitimate company.”

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Posted 1 year ago

“Great range of high quality products, branded and unique and competitively priced. Swift delivery.”

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Posted 1 year ago

“Really fast delivery, slick looking website that is easy to use and some great brands here.”

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Posted 1 year ago

“This supplier has had my money for 4 months and has neither delivered the item nor given me any reliable information regarding a potential date. I’ve just had lies. No stars at all.”

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Posted 1 year ago

“Placed my order 6 weeks ago, has not arrived yet and trying to contact a member of staff is impossible”

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Posted 1 year ago

“No refund for an item I’ve returned. No response to emails and they’ve blocked messages and comments on Instagram. Lots of people with the same issue. I’m going to have to contact my credit card to claim a refund.”

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Posted 1 year ago

Hi Adam, Please send one email at a time until we respond, as each follow up has been moving you back to the start of the queue before you have been reached. Please allow up to 10 business days for your return to be unpacked and processed, as stated on our returns policy and FAQ page. I can confirm this has been received back and and a refund has been processed for you. The funds should show on your statement in the next 3-7 business days. If you need anything else in the meantime please let me know and I will be happy to assist. Many thanks, HUH. Store

Posted 1 year ago

“Amazing ! Fast delivery !”

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Posted 1 year ago

HUH. Store is rated 4.3 based on 3,625 reviews