HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,625 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Quick delivery of the product. Accurate description of the product - exactly what I expected. Thanks”

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Posted 1 year ago

“delivered quick and in perfect condition”

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Posted 1 year ago

“Speedy delivery, would recommend!”

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Posted 1 year ago

“Love this shop! Amazing selection and the service is incredible”

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Posted 1 year ago

“It’s super easy to place your order, I like the layout of the website as it’s not overcomplicated. The product was the best quality and came in really good time. Really happy overall!”

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Posted 1 year ago

“Super fast delivery and quality product”

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Posted 1 year ago

“I placed an order over 12 weeks ago for some Hay lampshades. At the time, delivery was expected in 3-6 weeks. After the 6 weeks past I got in touch and exchanged emails back and forth where each time I was promised it would be 'dispatched within a fortnight' or 'you'll have it by the end of the week'. Since then I have been in touch to try to cancel the order as it still hasn't been dispatched but these emails are going unanswered. I am disappointed to see that others have faced similar issues and that this is not a standalone incident. Since making this review, Huh has cancelled and refunded the order.”

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Posted 1 year ago

“Ten weeks after ordering a rug (with an estimated delivery between 3-6 weeks) and my emails (plural) requesting for the order to be cancelled and a refund to be processed were going unanswered. Previous emails (plural) sent following various missed delivery milestones (“it’s on the next shipment” … “we’re now expecting it next week” etc.) were answered promptly. Within hours of submitting a disappointing review here, I did receive an email to confirm that my order was cancelled and that a refund was being processed.”

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Posted 1 year ago

“Really great service, quick delivery!”

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Posted 1 year ago

“Great service, product range and customer service!”

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Posted 1 year ago

“As a gift, I was treated to a Rains backpack which I have been wanting for months. I finally placed the order two weeks ago on the HUH. store and I was so excited! Unfortunately, my package still hasn't arrived. I've reached out via email and I have been following up but I haven't heard anything back yet which is disappointing and worrying since I spent a lot of money on this bag.”

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Posted 1 year ago

Hi Sophie, Thank you for your feedback. Your last email to us was received on Friday afternoon and we replied as soon as possible today (Monday) as we are closed on weekends. If you have not received our reply, please check your spam folder as it may be going there. We are very sorry indeed to hear the delivery has not been received. Unfortunately, as the parcel has been delivered with a proof of delivery photo outside your flat door, it is likely that Royal Mail will deem this as delivered and will be unable to open an investigation. We have advised to contact the police as, if the parcel has been taken from your property, this would need to be deemed as a theft. If you need any further information from our side please let us know and we will of course update you with any additional information provided by Royal Mail. Many thanks, HUH. Store

Posted 1 year ago

“SUPER Quick delivery! The website and design of checkout were easy to use. Would recommend HUH Store to friends and will be ordering again. :)”

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Posted 1 year ago

“Loved the mugs Especially the design on the handles”

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Posted 1 year ago

“Jack in customer service was very speedy in responding to a query with a quick resolution. Would recommend.”

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Posted 1 year ago

“amazing bag! Very comfy, convenient and elegant!”

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Posted 1 year ago

“First time ordering from this store, great service from start to finish. Super fast shipping! No issues at all, will definitely be ordering again :)”

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Posted 1 year ago

“Quick delivery. Thank you”

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Posted 1 year ago

“Atrocious Customer Service Do not buy from this shop. After ordering a rug back in December 2022, with an expected dispatch date of 5-8 weeks, I was continuously strung along with promises that movement was expected 'in the next 2 weeks.' Now, over 19 weeks since I made the original order, I have given up and asked for a refund. As far as I can tell the rug has not even made it to the HUH store warehouse, the only communication has been when I followed up each time an expected deadline passed, and now they seem to have given up replying to my emails all together.”

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Posted 1 year ago

“Item arrived quickly even after the bank holiday. Loved the dungarees, thank you!”

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Posted 1 year ago

“Great range of clothes and accessories. Arrived quickly.”

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Posted 1 year ago

HUH. Store is rated 4.3 based on 3,625 reviews