HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Great prices”

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Posted 3 years ago

“great product range, good communication, prompt delivery. what's not to like?”

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Posted 3 years ago

“This company will not reply! I have placed two large orders with them last December...... they have taken the money and I have no sign of my items. I have sent about 10 emails and no one replies. There is no phone number. Dreadful customer service. Shocking way to run a business. Do not order from them!”

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Posted 3 years ago

“The worst customer service experience I’ve ever experienced. Frustrating doesn’t quite cut it as an adjective to express how I’m feeling. 4-5 days to reply to an email. And then another 4-5 days to answer your reply. And then another 4-5 days.... I’ve asked for a refund but I was ignored. And to make matters worse, they’re blaming brexit for their own failing systems.”

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Posted 3 years ago

“I ordered the hay cane key ring from huh. store. It was good to find it in stock, and it came quite quickly through the letterbox! The key ring is nice to look at, a small joy during a global pandemic.”

HUH. Store 5 star review on 28th February 2021

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Posted 3 years ago

“Fantastic mirror that typically retails at double the price on most websites. Service wasn’t compromised as a result. Prompt, efficient & free shipping too! What’s not to like?”

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Posted 3 years ago

Thanks Lee! Glad you're happy with it. It looks great 😊

Posted 3 years ago

“Very happy with the range of product, ease of ordering and delivery time!”

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Posted 3 years ago

“been waiting for both my products and a reply back from an email for weeks now. i understand the items were a 2-4 week wait but it’s now nearly 2 months when asking about my order i’ve received no reply either. other reviews have said the same too, cant understand how this is seen as acceptable service”

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Posted 3 years ago

Hi, Thanks for your feedback. Your pre-order was placed on 27th Jan and is on track to ship out within the 2-4 weeks. Many thanks, Jack

Posted 3 years ago

“Order placed 28th December with 2-4 week wait which extended to 5 due to Brexit. Today is the start of the 8th week since I placed my order and I have received no update on when it will be shipped. Money was taken at time of payment. Emails have not been replied to and have exceeded their self imposed 4-5 business day reply time. Looking at other reviews, it’s not just me!”

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Posted 3 years ago

“I'm very disappointed with my first experience shopping with HUH. Store. I ordered items with a 2-3 week wait time on the 6th January; the wait time was then increased to 3.5-4.5 weeks on the 22nd January. I understand the unpredictable challenges of shipping delays, but the communication from HUH has been poor. I emailed to check the status of my order on the 16th of Feb and am still yet to receive a response. According to the 'Merchant Metrics' on here, HUH offer 'Live Chat, Email, Telephone' services, yet I can't find a live chat option, nor a telephone number, and the email response is just as slow and frustrating as the shipping has been from this company.”

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Posted 3 years ago

“Very happy with ordering from huh! Great service”

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Posted 3 years ago

“My item arrived ok and fast - as always very happy with the quality and vibrant colours!”

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Posted 3 years ago

“I ordered from Huh at the end of November with an order over £100 for Hay Crates. I have still not received my goods so today have asked for a refund which they have promptly given to me. I am really disappointed as would have loved these crates, especially in the colours I spent a long time measuring up for and selecting. I think the communication has been poor as if they had kept me updated on delays I may have been able to wait longer.”

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Posted 3 years ago

“Lovely products but delivery (still waiting for my package 2 months on) is ridiculous, and customer service is mediocre. I've had a couple of emails go unanswered and when I do get a response it is never apologetic despite the huge delays in receiving the item. This has seriously put me off ever ordering from the website again. I do understand that the shipping delays are due to Brexit, but I have had several orders from Europe that have arrived on time with no issues. It is the lack of communication that grates me.”

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Posted 3 years ago

“I ordered from Huh on 2 February, 9 days ago. I have had no shipping notification and no communication. I’ve tried to contact them to ask for information as they’ve taken my payment but all I get are emails saying they’ll come back in 4 days, 5 days or 4-6 days and they haven’t. They don’t have a phone number so calling is not an option. I haven’t a clue whether they’ll send the item, are out of stock or what. Really dissatisfied.”

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Posted 3 years ago

Hi, We responded to your enquiry within the 5 business days. Your order is a pre-order with a 3-6 week lead time. This information can be found under the price on the product page, in your order confirmation email, and on your order status page. We have also clarified this in our reply to your email. Many thanks, Jack

Posted 3 years ago

“Great store! Geezers need excitement”

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Posted 3 years ago

“Great products, great service, quick delivery - What more could you ask for? :)”

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Posted 3 years ago

“Great range of products and always fast delivery.”

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Posted 3 years ago

“Really Great service and price. The item was really high quality, will shop here again.”

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Posted 3 years ago

“Purchased Fern products for bathroom. Arrived on time and beautifully packaged. Would not hesitate to order further products from HUH.”

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Posted 3 years ago

HUH. Store is rated 4.3 based on 3,655 reviews