HUH. Store Reviews

Name: HUH. Store
Rating: 4.27

4.3 Rating 3,676 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a order on 25th November it had said it will come it has been 20 days from that and I had an emails regarding it was delayed I have emails multiple times asking how long it will take as it Christmas soon and I’m very disappointed, hopefully I will get an answer on here”

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Posted 1 month ago

“Absolutely love my little Carhartt haul from HUH. The first parcel arrived so quickly despite Black Friday, and the second a little later but I was updated the whole way through. Such good finds, thank you HUH!”

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(London) - Posted 1 month ago

“Very good service”

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(London) - Posted 1 month ago

“Highly recommend , great website, easy ordering and fast Royal Mail delivery. Really pleased with the t shirt I ordered”

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(London) - Posted 1 month ago

“Still waiting for Christmas present ordered 28th November. No reply to email asking about delay. Also tried to get the discount by signing up for emails but at checkout it didn’t happen. Would use this store again.”

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Posted 1 month ago

“Really great independent store with a great selection of products! Always happy with my purchases from HUH store.”

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Posted 1 month ago

“I placed an Order (#131033) a £90 Carlhart from this company on 30th November during the Black Friday sale and still have not received my order. I was told on the 4th December that my order would be delayed 7-10 days but it has now gone past that date and regardless of me sending numerous emails asking about the status of my order and then requesting a refund, I have not heard anything back and to think I bought this item as a Christmas gift. This is so terrible.”

Helpful Report

Posted 1 month ago

Hi Shaida, Thank you for your feedback. I can see your order is due to be delivered on 17th December. This is within the 7-10 business days quoted. You requested a refund via email on 12th December and this has been issued for you, please allow standard bank processing times for this to clear to your statement. If you need anything else please let us know. Many thanks, HUH. Store

Posted 1 month ago

“Pleased with the trousers. Just slightly annoying to wait for so long before you had it in your warehouse. You shouldn't put stuff online unless it's actually in stock”

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Posted 1 month ago

“I would give no stars if I could. Bought a product it never arrived after 16 days with no response from huh store I received an email saying I would receive a refund- that was 10 days ago. I have no refund. Where is my refund Huh store????”

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Posted 2 months ago

“Incredibly slow to ship an item, almost 2 weeks. Nobody answers emails until you chase it up constantly.”

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(London) - Posted 2 months ago

“Great website and customer service.”

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Posted 2 months ago

“Perfect buying experience! Very happy with the items and communication.”

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(London) - Posted 2 months ago

“Ordered a pair of trousers that I found out after we’re out of stock. Eventually emailed and to be honest found the person replying pretty abrupt, essentially saying yeah it’s out of stock and I ll be back in a few weeks hopefully. Eventually the item turned up around a month later, not sure id shop here again if im honest.”

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Posted 2 months ago

“Avoid buying from this website! They're selling items that they don't actually have in stock, giving you bunch of false promises about your order, I finally managed to get my refund after 2 months of chasing”

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Posted 2 months ago

“Bought a t shirt off the website, only to find they had. I stock. Wasn’t ins mad rush, but didn’t expect to be chasing them for month with minimal communication from their end. Imagine my surprise to find out the item was stock and they couldn’t be bothered doing their housekeeping and following up on back dated orders. If I hadn’t emailed glagain for the 4th time I’d still be waiting(still waiting on a response from them). Bit of an unprofessional Mickey mouse establishment.”

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Posted 2 months ago

“I am absolutely delighted with my Order which was delivered at 11.30 this morning - quite remarkable as I only placed my order at 4.00 pm the day before. I received emails telling me exactly where my Order was and updates on its arrival - I was convinced that I had been scammed as surely at this time of year with the volume of orders no way could this be my goods. Not only was the speed of delivery exceptional but the quality of the goods were superb - every item high quality and presented beautifully. My daughter and partner are big Caharrt WIP fans and I will definitely be recommending and using HUH Store for future purchases. HUH Store - you are Simply the Best keep up the good work.”

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Posted 2 months ago

“Great clothes and quick delivery. Great!”

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(London) - Posted 2 months ago

“I ordered a grey Heather Hoody for my grandson for Christmas on 31st October 2024 this was delayed and only turned up the month after but I was informed at every step of delivery and would definitely order with HUH again in the future. Thankyou”

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Posted 2 months ago

“great communication when order was delayed”

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Posted 2 months ago

“I ordered this with next day delivery however it took a month to arrive. The delivery was refunded but I had to chase it up as it had not been refunded weeks after I was told it would be.”

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Posted 2 months ago

HUH. Store is rated 4.3 based on 3,676 reviews