HUH. Store Reviews

Name: HUH. Store
Rating: 4.34

4.3 Rating 3,548 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't write a review as I still haven't received my order 126920. I recently sent you a notification regarding this issue and you are currently looking into this case and I'm still waiting for your reply. Regards Dale”

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Posted 2 months ago

“Great selection of interesting things & speedy delivery”

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Posted 2 months ago

“The product sent was fine but I bought it as a present for 26 August. It was supposed to be delivered 12-14 August. It did not arrive. There was no communication about why it was not sent. Only when I chased it was I told there had been a supply problem. It eventually arrived in September - again I was not notified of delivery. The service was disappointing.”

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Posted 2 months ago

“Excellent experience. Quick delivery.”

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(London) - Posted 2 months ago

“Not very good I’m afraid I ordered goods that were advertised in stock but actually were not. The package took way way too long to arrive without enough communication Sorry guys”

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Posted 2 months ago

“Avoid at all cost. Sell items they don’t have in stock. Poor Customer service ! Scammers”

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Posted 2 months ago

Hi Jonathan Ramm, Thank you for your feedback, however, having ordered 9 items from us in the past, all of which were successfully delivered, you are well aware we are not scammers. Your most recent order was also cancelled and refunded as you had requested. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 2 months ago

“Really good service and quick delivery”

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Posted 2 months ago

“Great product and quick delivery”

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Posted 2 months ago

“The branded product was as expected and arrived as expected- however the return process is strange , it just says to send back without normal email booking and my return has not been either acknowledged or returned in 3 weeks so i don’t have correspondence to follow up.”

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Posted 2 months ago

“These are nice products. However, just bear in mind some of these product are pre order. It took 84 days to get to me. Some products I gave up on or swapped and a refund, which took 49 days! Communication also very poor and in frequent. Won’t be buying from them again!”

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Posted 2 months ago

“Utterly woeful experience, do not shop here. Ordered a Tshirt at the start of June and yet to receive it. No contact number to speak to someone at Huh and they do not respond to emails. They still have my money despite requesting a refund, and refuse to acknowledge my complaint. Pretty fraudulent behaviour so please avoid! It appears they have very little in stock but are more than happy to take your money. They have just responded to this message claiming they have refunded me. This is a lie. I do not have my money and have no confirmation of the refund. They have asked me to change my review though, how ironic.”

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Posted 2 months ago

Hi Will, You ordered two t-shirts, one was delivered on 21st June and the second refunded as you requested. We have re-sent your refund confirmation email. Many thanks, HUH. Store

Posted 2 months ago

“I can’t change my review as my issue has not been resolved. Please contact me and let me know what’s happening. I have not received items. I have sent numerous emails and have had no response. Still awaiting reply as I have no idea what’s going on and why I’ve paid for items I don’t have.”

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Posted 2 months ago

Hi Joshua, Your order was dispatched 5th September and delivered 6th September. The tracking page includes a photo of it being accepted at delivery. Many thanks, HUH. Store

Posted 2 months ago

“I ordered a Carhartt WIP Chase zip up hoodie and I loved it. A great product at a very competitive price which was delivered promptly. Would definitely recommend and I would from the HUH store again.”

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(London) - Posted 2 months ago

“Great products, good prices and quick delivery 👌🏻”

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Posted 2 months ago

“I waited over a month for my delivery with no explanations or replies to my emails. Very poor customer service”

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(London) - Posted 2 months ago

“Item as decribed, delivery was a bit slow”

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Posted 2 months ago

“Although there were some delays in delivery Jack communicated with me and we got there in the end which was great. Really pleased with the purchase.”

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(London) - Posted 2 months ago

“It was very easy to shop on their website and they accepted apple pay making checking out very efficient”

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Posted 2 months ago

“Never received my parcel. No reply from customer service. DO NOT ORDER”

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Posted 2 months ago

“Such a great experience from start to finish , will definitely shop here again !”

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(London) - Posted 2 months ago

HUH. Store is rated 4.3 based on 3,548 reviews