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HUH. Store Reviews

4.2 Rating 3,799 Reviews

83 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.2

Based on 3,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item as a Christmas present on 20.12.2024 and paid for express delivery. I received no communication after this until late January saying it was due to be dispatched. I contacted the store to say not to deliver it and to remove the express delivery cost. They sent it anyway. I contacted 3 further times to try to recover the delivery cost. There is no phone number and my emails went unanswered. I would not recommend this untrustworthy business at all. Avoid at all costs.”

Helpful Report

(London) - Posted 2 months ago

“I ordered Carhartt tops in December. Was told that there was a delay in delivery twice. I have requested a refund, which they have responded on the 5th Feb to say it could take between 3-10 days (why!?) but as of yet still no refund. I’m greatly disappointed as I want to like this company but they are making it challenging to do so!”

Helpful Report

Posted 2 months ago

“Sold items as in stock then took 2 months to get the item in stock and send to me”

Helpful Report

(London) - Posted 2 months ago

“Received 2 of the 7 items I ordered and have yet to receive the rest of my order which was paid for over a month ago. No update on the refund of the two items I sent back over 2 weeks ago. Terrible service.”

Helpful Report

Posted 2 months ago

“Fantastic store, will use again”

Helpful Report

(London) - Posted 2 months ago

“Seems like HUH. Store like to take your money then send you a ‘sorry your delivery has been delayed by ten days’ email. No response from repeated emails to them, no goods and no refund. Very poor.”

Helpful Report

Posted 2 months ago

“First time I ordered my mug was delivered and had broken but it was replaced straight away. Second time there was a delay from stockist but they kept me in the loop and offered a different item/refund. Decided to stick with my original order and it arrived with much more packaging (all recyclable) so overall it's been a pretty good experience.”

Helpful Report

(London) - Posted 2 months ago

“Terrible experience with ordering from this store. They put items on sale that they don’t have in stock, they send you 1 email telling you the order is delayed for 1 week and then turns out to be 3 weeks. Asked for a refund and zero replies from them after sending over 4 emails. DON'T BUY FROM HERE.”

Helpful Report

Posted 2 months ago

“Lightning fast delivery”

Helpful Report

(London) - Posted 2 months ago

“Absolutely the worst store I have bought from. Never received my order & still waiting for refund. Placed order on 8th January & it’s now 8th February Don’t even reply to emails. Taking my complaint to trading standards.”

Helpful Report

Posted 2 months ago

“Great experience with HUH. Nice range of Carhartt WIP! 👍🏻”

Helpful Report

(London) - Posted 2 months ago

“Not happy at all”

Helpful Report

Posted 2 months ago

“Absolute joke of a company. Ordered 2 sweaters 3 weeks before Christmas. Only got 1 end of January! They put items on sale that they don’t have in stock then make you wait for weeks on end to get a refund. AVOID! Will definitely not be shopping with them again.”

Helpful Report

Posted 2 months ago

“Good product however slow delivery and no response to my enquiry about postage.”

Helpful Report

Posted 2 months ago

“It’s hilarious that I’m writing a review before I’ve even received my order. I ordered a T-shirt on 17rh Jan 2025 and still haven’t received it! I did get an email to say it was delayed but this is ridiculous. Delivery from overseas doesn’t even take this long and yet here we are…”

Helpful Report

Posted 2 months ago

“Product received in good time and good price”

Helpful Report

Posted 2 months ago

“Don’t order from here. I ordered a Carhartt fleece and it wasn’t actually in stock. After waiting approx. 1 month I decided to cancel my order and asked for a refund. The refund was confirmed, but then not processed for another 9 days. When I queried this I was ignored. I still haven’t received my refund as it stands. The company is ran by cowboys.”

Helpful Report

Posted 2 months ago

“Item took over a month to receive, do not used this website!!”

Helpful Report

Posted 2 months ago

“Good price and customer service. But delivery took longer than promised”

Helpful Report

Posted 2 months ago

“If I could give this “shop” 0 stars I would. I ordered two t shirts before Christmas and they still haven’t been delivered. I’m told it’s due to stock despite the t-shirts still being available for sale online?? I’ve barely been given an apology and I will never shop here again. I’ve waited now over 4 weeks for delivery - it’s absolutely shocking”

Helpful Report

Posted 2 months ago

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HUH. Store is rated 4.2 based on 3,799 reviews