HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“I placed an order (#126894) on Monday 9th September 2024, 2 weeks later there is no sign, and Huh haven't responded to the email I sent them a week ago to ask where it is. They have such lovely stuff and I would love to recommend them, but so far I can only stay to steer well clear!”

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Posted 3 months ago

“Ordered an item over a month ago with still no delivery in sight. I wish I could write a better review but I have not had one moment of positive experience with this company since ordering the item. The customer service is slow and the responses are extremely lacking. I have been given 3 separate delivery dates with no actual delivery turning up. They have not stopped responding to emails to the point of me needing to contest the payment via my bank in order to get a refund. Would not recommend ordering from them.”

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Posted 3 months ago

“Good service. Great range of products.”

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Posted 3 months ago

“I've lost count of the number of emails I have sent chasing a refund - it was a tracked parcel signed for on the 27/07, almost 2 months! Unless you're 100% on an item, I'd steer clear of this business- sad to say hey cannot be trusted.”

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Posted 3 months ago

“There was no confirmation of the purchase. After numerous emails I thought I had been scammed. I eventually received a reply to say 'stock delivery delayed.' Close on a month from purchase to delivery. I hope for HUH.STORE that this is a one off. Feedback and updates would have been appreciated.”

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(London) - Posted 3 months ago

Hi Jeremy, Thank you for your feedback and our sincere apologies again for the delay. We're sorry to hear you did not receive you order confirmation email, updates, and shipping confirmation. I can see they were all successfully delivered to the email address on your order, which is the same one you used for this review. They may have gone to your spam so please check there also. If you need anything else at all please email us at hello@huhstore.com and we will be happy to help. Many thanks, HUH. Store

Posted 3 months ago

“If I could give zero stars I would. Like many others on this forum I ordered an item… it didn’t arrive after six weeks. I emailed; I was assured the item would be with me the next week. Guess what? Nothing. I emailed again… they issued a refund, with no covering message to apologise for awful service (RUDE). It’s a week later and there’s nothing in my bank.. I have just emailed AGAIN. I’ll wait to see what happens. Such an appalling and shoddy way to run a business”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your feedback. Our sincere apologies again for the inconvenience caused by the delivery delay, which was caused by a recent typhoon shutting down our supplier’s factory. However, we do believe that stating we were rude in our responses is unfair. I have shared our original reply to you below, in which we apologised for the inconvenience caused by the delay. You replied requesting a refund for the item and it was promptly issued for you. Please allow 3-10 business days for funds to clear into your statement. The item is now back in stock, should you still require it, and our apologies again for any inconvenience caused. —- Hi Claire, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Peanuts, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery.

Posted 3 months ago

“Copy and pasted from my Trust Pilot review for ease: Ordered at the start of July and item has not yet been dispatched. Contacted them after 2 weeks to be told that suppliers were running late. They say that they will respond to query after 5 days but that has never been the case during this experience. Received an email on 1 Aug saying that the stock was now on its way to them and would be sent out the next day. As of 7 Aug it still has not arrived. I have had 2 unanswered communications, one weeks ago just asking for refund instead of an item multiple weeks late. Looking at the website this seems to be a common scenario: Items good quality but absolutely no idea when they will turn up. May I suggest that you do not sell items that you have zero visibility of receiving yourselves. Really disappointed as the product range looks good. Edit 13 Aug: there are still adverts popping up on Facebook saying that the t shirt that I am waiting for is available next day delivery. This is knowingly misleading. Edit 16 Aug: still no response and still no item arrived. I notice that HUH usually reply on here where they can defend themselves but nothing on here either. All I want is a refund now but I can't get a response. There are plenty of other reviews saying the same. If you buy from here and get nothing (having read this..) you only have yourself to blame. Edit 2 September: still no reply, still no product received. Edit 8 September, still no reply and no product received. For information, the product is a Langsam Run Club t-shirt. It that's what you are considering buying, don't. They don't have them. Edit 17 September, still no item, still no response. I would still accept a refund but my requests for one have been ignored in the past. I will try to dispute through my bank.”

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Posted 3 months ago

“I paid for premium delivery and didn’t get it. Had to send multiple prompts to receive the item.”

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Posted 3 months ago

“Ordered two lovely quail mugs, they arrived and were incredibly well packaged to avoid breakage. Two more for my growing collection, love them!”

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(London) - Posted 3 months ago

“My order took around a month to arrive. Very little and very poor communication. I have as offered a refund and I accepted, only to be ignored again. Eventually received my order. Very poor experience. I would recommend staying away from this store.”

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Posted 3 months ago

“Very efficient only store also great prices!”

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(London) - Posted 3 months ago

“Great experience buying from HUH. Store for the first time. I ordered the lovely Snoopy soaps for myself and for a friend and they arrived safely in robust packaging just a few days later. With Christmas rapidly approaching i very much suspect i will be looking to HUH. Store to solve all of my gift problems.”

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Posted 3 months ago

“Wrong item short sleeve instead of long not sure on how too sent back no information on website?”

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(London) - Posted 3 months ago

Hi Ben, Our sincere apologies for the error. If you could please send an email to hello@huhstore.com detailing the mistake, we would be happy to get that rectified for you asap. Many thanks, HUH. Store

Posted 3 months ago

“Fantastic quality print, well framed, with a certificate of authenticity. Had to wait almost 4 weeks for delivery but that was the only downside.”

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Posted 3 months ago

“I can't write a review as I still haven't received my order 126920. I recently sent you a notification regarding this issue and you are currently looking into this case and I'm still waiting for your reply. Regards Dale”

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Posted 3 months ago

“Great selection of interesting things & speedy delivery”

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Posted 3 months ago

“The product sent was fine but I bought it as a present for 26 August. It was supposed to be delivered 12-14 August. It did not arrive. There was no communication about why it was not sent. Only when I chased it was I told there had been a supply problem. It eventually arrived in September - again I was not notified of delivery. The service was disappointing.”

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Posted 3 months ago

“Excellent experience. Quick delivery.”

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(London) - Posted 3 months ago

“Not very good I’m afraid I ordered goods that were advertised in stock but actually were not. The package took way way too long to arrive without enough communication Sorry guys”

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Posted 3 months ago

“Avoid at all cost. Sell items they don’t have in stock. Poor Customer service ! Scammers”

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Posted 3 months ago

Hi Jonathan Ramm, Thank you for your feedback, however, having ordered 9 items from us in the past, all of which were successfully delivered, you are well aware we are not scammers. Your most recent order was also cancelled and refunded as you had requested. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 3 months ago

HUH. Store is rated 4.3 based on 3,618 reviews