HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a quick delivery and great customer service!”

Helpful Report

Posted 3 years ago

“Very nice small collections of hand picked goodies. Sales are always great too.”

Helpful Report

Posted 3 years ago

“It’s my second time placing an order and I’m super happy with the service. I’ve got a rug for a very good price and it came even earlier than expected, all nicely wrapped. Recommended!”

Helpful Report

Posted 3 years ago

“No issues, good service”

Helpful Report

Posted 3 years ago

“Really good value and dependable store”

Helpful Report

Posted 3 years ago

“Always very helpful when ordering and everything that promptly arrives is of great quality.”

Helpful Report

Posted 3 years ago

“I’ve always liked the range of brands that HUH has stocked. After my recent purchase, I hadn’t had a confirmation of delivery, so I sent an email to query the dispatch date. I had an email back really quickly from one of the team letting me know my order would be in the post that afternoon. Really quick and personal customer service.”

Helpful Report

Posted 3 years ago

“I’ve had an order outstanding for over 2 months- I ordered a few items (not cheap items either!) at the end of November and then was told that there were delays due to Brexit at the beginning of January. I was then told it would be shipped late January and would receive a shipping email once this had taken place. I have heard nothing. My emails are not being responded to and it has now been just over 2 months since I placed my order. There is no contact phone number to call so I’m just left a bit annoyed and frustrated with this purchase. Had I known it would be this much hassle / time to get my items I may have reconsidered. I still want these things I’ve paid for but can’t get through to anyone about them?? Beautiful store, bad service / delivery”

Helpful Report

Posted 3 years ago

“Order 61886 Items returned and received by HUH. store on 30th December and 12th January and I’ve had no communication regarding a refund, despite emailing. I marked the order details both on the outside of the item box and included order paperwork inside. I have waited beyond the 10 business day refund time and the 5 business day response time quoted by HUH store to write this review, but I’m out of pocket over £500 and I think other customers should be aware.”

Helpful Report

Posted 4 years ago

“Order 65181 Return date 19th December 2020 Hello Jack Despite several emails and a P.O.D that this return was received on the 19th December I am still awaiting a refund for my order of £300 Please refund my daughters order without any further delay Gail Mather”

Helpful Report

Posted 4 years ago

Hi Gail, Unfortunately the order was received back without any paperwork or identification, so we were unable to allocate the refund. Thank you for sending the proof of postage. We have now allocated this to your order and processed your refund. Many thanks, Jack

Posted 4 years ago

“Quick resolution when i posted here, but please improve your response to emails and a phone number would be helpful”

Helpful Report

Posted 4 years ago

Hi Melissa, Thanks for your feedback. The item you ordered has a 3-5 week dispatch time as it's a made to order chair. This lead time can be found on the product page. I sent you an email last week regarding shipping times, but I've emailed you again just now. I'm not sure what phone number you are trying, but I believe it will be for our London shop, which is closed due to lockdown so no one is there to pick up. If you need anything else just let me know via email. Many thanks, Jack

Posted 4 years ago

“Love this store! The stock is great and it always arrives so quickly!”

Helpful Report

Posted 4 years ago

“Really lovely clothes and good communication”

Helpful Report

Posted 4 years ago

“Two purchases made recently after being impressed by the great products available online, Just be sure to check delivery dates as some products have a longer delivery time. Quick responses from customer services.”

Helpful Report

Posted 4 years ago

“Awesome selection of things to choose from and a quick delivery too! Well packaged and a smooth transaction. Fab! Thanks!”

Helpful Report

Posted 4 years ago

“Beautiful products online and quick fulfilment of my order. Really pleased overall.”

Helpful Report

Posted 4 years ago

“awaiting delivery”

Helpful Report

Posted 4 years ago

Hi Craig, Please note this item has a 2-3 week dispatch time (we reopened 4th Jan) and is currently on track to deliver w/c 25th Jan. Your email has been responded to within the timeframe stated. You are able to cancel your order at any point prior to shipment, simply let us know and we can process that for you. Many thanks, Jack

Posted 4 years ago

“Ordered wallpaper on the 31st December. Still not received it despite two emails asking on the progress of my order. My correspondence has been completely ignored therefore I will be contacting my credit card company to obtain my money back through them. Customer service is a complete disgrace and non existent.”

Helpful Report

Posted 4 years ago

Hi, Please note the item ordered has a 2-3 week dispatch time and is on track to deliver within the timeframe. I have emailed you regarding your request to cancel. Many thanks, Jack

Posted 4 years ago

“I ordered no 67700 on 8th Jan - still waiting with decreasing hope - I notice that there is a phone no. but it is not functioning - don't know how else to get in touch - sorry for the one star, if it arrives - if it doesn't arrive, this will serve as a warning to other customers.”

Helpful Report

Posted 4 years ago

Hi Barry, Thanks for your feedback. Please allow 3-5 business days for dispatch. Your order was shipped today and is due for delivery in 1-2 days. Tracking was emailed to the email address on the order. I believe the phone number you are trying is for the London shop, which is closed due to lockdown. The easiest way to contact us is via the help icon on any page or via email on the contact page. I have sent you an email follow up as well. Many thanks, Jack

Posted 4 years ago

“Shipping is always delayed and they do not respond quickly to emails- also no number to call. I used to buy so much for here but unfortunately due to the above reasons will no longer shop from this store.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. Please ensure you check the dispatch times of the items ordered. On your order these are 2-3 week, 3-5 week, and 8-10 week for the different items. Your order is currently on track to deliver within the timeframes. Many thanks, Jack

Posted 4 years ago

HUH. Store is rated 4.3 based on 3,655 reviews