HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,806 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, items as described and well packaged. Top notch.”

Helpful Report

Posted 9 months ago

“Great store and great prices”

Helpful Report

Posted 9 months ago

“Appalling customer service, despite being ‘in stock’ at time of order goods not dispatched for weeks. Emails unanswered. Will never shop here again.”

Helpful Report

Posted 9 months ago

“I received my package over a MONTH after its initial delivery date, and the communication from the team was incredubly slow or absent. I received one day with no warning, after I threatened with a bad reviex, asking for a full refund. They let me buy the bag when they did not even have it in stock! Borderline scam.”

Helpful Report

Posted 9 months ago

“Worst service ever. 3 items delivered and 1 not. Months of emails and promises that it would be in stock this week. Finally asked for a refund. AVOID AT ALL COSTS”

Helpful Report

Posted 9 months ago

“I eventually got my order about 7-8 weeks after placing it- I understand that they were waiting on stock but after being advised I would be receiving it imminently I still waited another 3-4 weeks, customer service very bad in not responding to emails- I am still waiting for a proper update on what happened, why they were so far out in their delivery estimation. And a further apology another 4 weeks down the line. I hesitated at writing this review but no reply from customer service since my email on 20th June decided its fate”

Helpful Report

Posted 9 months ago

“Ordered 27 May. Did not arrive. Finally had response 12 June saying would be dispatched in 4-5 days. Did not arrive. Ordered items are still showing on website to order currently. THIS IS NOT A LEGITIMATE WEBSITE.”

Helpful Report

Posted 9 months ago

“I placed my order over 3 weeks ago, all items showed as being in stock on the website, but despite the 3-5 day delivery window, i have not received any of my items. After emailing twice I was told my items would be shipped last week, via a next day delivery service, but I have still not received anything. Website delivery times are not honoured and the onus is on the customer to follow up on orders that haven’t been sent out. I have now had to send another email to chase my order and I am currently having to wait another 5 working days for a reply. I feel like I’ve been ripped off and there is no attempt by the store to get in touch and explain why they haven’t sent out orders that have been paid for by the customer. Reading other reviews it looks like this is a common theme, and I am very sceptical of the positive reviews, as what I am currently experiencing is frustrating and stressful, i feel like i have been conned out of my money. The store sells decent brands but the customer service feels non existent. I would like my items, and I am hoping that the owner will read this and send out my order, as I can’t believe that they would want to continue to treat customers in this way.”

Helpful Report

Posted 9 months ago

“Great product, great price and great postage”

Helpful Report

Posted 9 months ago

“Great item at a great price with quick delivery.”

Helpful Report

Posted 9 months ago

“Great price for the item I bought and came very quickly.”

Helpful Report

Posted 9 months ago

“Terrible customer service. Been waitimg for weeks on a refund for a returned iyem. Sporadic replies but no action at all!”

Helpful Report

Posted 9 months ago

“Great service, top quality clothing, speedy delivery.”

Helpful Report

Posted 9 months ago

“Great retailer, lovely products”

Helpful Report

Posted 9 months ago

“Ordered a hoodie on 6 June. Still hasn’t been dispatched. Sent several emails to the store and getting no response. At this rate, I think I have actually been robbed.”

Helpful Report

Posted 9 months ago

“Quick delivery good price”

Helpful Report

Posted 9 months ago

“brilliant service and super quick delivery.”

Helpful Report

Posted 9 months ago

“Great service from these guys. I ordered a t-shirt which was delivered earlier than expected. I will definitely be using this site again.”

Helpful Report

Posted 9 months ago

“Good store”

Helpful Report

Posted 9 months ago

“Extremely Disappointed with Customer Service I am extremely disappointed with the service I have received regarding my order placed on the 29th of April. Despite understanding the initial delay, I requested to cancel the order on the 29th of May due to the extended wait time. I received no response to this request. The item was eventually delivered, but it arrived too late as I had already purchased the same item elsewhere. I then contacted the company again to request a refund for the postage of returning the item, but once again, I received no response. I returned the item, which the company received on the 18th of June, and I did not receive any communication regarding my refund. The lack of communication and the delay in processing my request have been extremely frustrating. When I finally received a response after expressing my disappointment, the company only informed me of when I would be refunded for the item. There was no apology or acknowledgement of the situation and did not offer to cover the cost of the return postage. I urge potential customers to think twice before making a purchase, as the customer service is appallingly slow and unresponsive. I am still waiting for my refund and will not be shopping here again.”

Helpful Report

Posted 9 months ago

HUH. Store is rated 4.2 based on 3,806 reviews